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Director Healthcare Call Center Jobs (NOW HIRING)

Socket.dev

Director, Call Center Operations

Bedford, TX · On-site

Director, Call Center Operations The Director, Call Center Operations is responsible for delivering ... Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer ...

R1

Remote Healthcare Customer Service Rep II

$18 - $20/hr

Work in a structured, metrics-driven call center environment with growth opportunity * Make a direct impact on patient experience and financial outcomes Your Healthcare Career Starts Here Ifyou'rea ...

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

Collaborates closely with the Department Director on the planning and implementation of both short ... Knowledge of healthcare telecommunications systems and related equipment. * Possess good written ...

Axelon

Call Center Care Navigator

$16.50 - $20.50/hr

BA in Social Work or Healthcare Mgmt, LVN, CNA, CMA, RT, Pharmacy Tech Years of experience required ... Must haves: good attendance, call center background; worked with MCO insurance Nice to haves ...

AbsoluteCARE Medical Center & Pharmacy

Associate's degree in healthcare administration, public health, or a related field preferred ... Direct reports Member Access Coordinators / Call Center Support Specialists and Team Leads (as ...

TARLANI Healthcare

Call Center Coordinator

Montrose, CA · On-site

$21 - $25/hr

Job Summary The Call Center Coordinator is responsible for managing a high volume of incoming and outgoing calls, assisting patients and healthcare professionals, resolving concerns, and ensuring ...

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How much do director healthcare call center jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director healthcare call center in the United States is $103,011.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,500.00 and $120,000.00 per year, depending on experience, location, and employer.

What does a director healthcare call center do?

A Director of a Healthcare Call Center oversees the operations and management of a call center that handles patient inquiries, appointment scheduling, and other healthcare-related communications. They are responsible for ensuring high-quality customer service, compliance with healthcare regulations, and the implementation of effective processes. Additionally, they lead and train staff, monitor performance metrics, and collaborate with other healthcare departments to improve patient experience and operational efficiency.

What are the key skills and qualifications needed to thrive as a director healthcare call center?

To thrive as a Director Healthcare Call Center, you need strong leadership abilities, in-depth knowledge of healthcare regulations, and experience in call center operations, often supported by a degree in healthcare administration or business. Familiarity with customer relationship management (CRM) software, call center analytics tools, and relevant compliance certifications such as HIPAA is essential. Outstanding communication, problem-solving, and team-building skills help foster a positive work environment and ensure effective service delivery. These competencies are crucial for optimizing patient experience, maintaining regulatory compliance, and achieving operational efficiency in a high-stakes healthcare environment.

What are some common challenges faced by a director healthcare call center, and how can they be addressed?

Directors of Healthcare Call Centers often encounter challenges such as managing high call volumes, ensuring regulatory compliance (like HIPAA), and maintaining quality patient interactions. Balancing operational efficiency with compassionate service can be demanding, especially during peak times or public health crises. Addressing these challenges often involves leveraging advanced call center technologies, implementing robust staff training programs, and fostering a culture of continuous improvement. Collaboration with clinical teams and IT departments is also essential to streamline processes and enhance patient satisfaction.

What are the most commonly searched types of Healthcare Call Center jobs?

The most popular types of Healthcare Call Center jobs are:

What are popular job titles related to Director Healthcare Call Center jobs?

For Director Healthcare Call Center jobs, the most frequently searched job titles are:

Infographic showing various Director Healthcare Call Center job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 69% Full Time, 14% Part Time, and 15% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $103,011 per year, or $49.5 per hour.

Call Center Supervisor- Onsite Sugarland,Tx

Houston, TX • On-site

GetixHealth
Health Care and Social Assistance • 51 - 200 employees
Learn more about GetixHealthexternal

$50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

GetixHealth rating

6.2

Company rating: 6.2 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

370th of 501 rated business services

Job description

Call Center Supervisor - Early Out Services
The Call Center Supervisor for Early Out Services leads day-to-day call center operations, driving team performance, delivering exceptional patient experiences, and supporting overall revenue cycle goals. This role is responsible for coaching and developing staff, ensuring compliance, and maintaining high standards of productivity, quality, and patient-centered service.
Key Responsibilities:
Operations & Performance Management
  • Oversee daily call center operations, ensuring productivity, service levels, and quality standards are consistently met
  • Monitor performance metrics and analyze reports to identify trends, gaps, and improvement opportunities
  • Provide real-time coaching, feedback, and support to team members to drive results
  • Step in during peak periods to assist with inbound calls, patient registration, appointment scheduling, and payment collection
  • Optimize staffing and resources while maintaining budget and operational efficiency

Team Leadership & Development
  • Lead, mentor, and develop a team of call center agents to achieve individual and team goals
  • Foster a positive, team-oriented environment aligned with company values
  • Deliver consistent coaching, recognition, and corrective feedback to improve performance and engagement
  • Support hiring, training, and retention initiatives

Patient Experience & Service Excellence
  • Ensure all patient interactions are handled with professionalism, empathy, and accuracy
  • Resolve escalated patient concerns and complaints in a timely and effective manner
  • Educate patients on billing, insurance, and financial responsibilities
  • Support financial counseling referrals when appropriate

Compliance & Documentation
  • Ensure accurate documentation of patient interactions, insurance details, and account updates
  • Maintain compliance with HIPAA and company policies at all times
  • Monitor quality assurance standards and ensure adherence to regulatory requirements

Process Improvement & Strategy
  • Identify and implement process improvements to increase efficiency, reduce errors, and enhance the patient experience
  • Support leadership with tactical planning and execution of strategic initiatives

Qualifications:
  • High school diploma required; Associate's or Bachelor's degree preferred
  • 2+ years in a healthcare call center or revenue cycle environment
  • 1+ year of supervisory or leadership experience
  • Strong knowledge of insurance verification, billing, and patient registration
  • Proficiency with Microsoft Office and call center systems
  • Strong leadership, communication, and problem-solving skills
  • Working knowledge of HIPAA and PHI handling
  • Bilingual (English/Spanish) preferred

Compensation:
  • Salary: $50,000
  • Bonus Potential: Eligible for a monthly bonus based on teams' performance.

Benefits & Incentives:
  • Comprehensive Health Coverage: Enjoy medical, dental, and vision plans available starting after 60 days of full-time employment.
  • Life & Disability Insurance: Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
  • 401(k) Plan: Eligible to participate in the company's 401(k) plan after 6 months of continuous service.
  • Paid Time Off (PTO): Start accruing PTO from your very first day of employment.
  • Flexible Benefits: Customize your benefits package to fit your personal and family needs.

Why join GetixHealth?:
Founded in 1992, GetixHealth is a trusted leader in healthcare revenue cycle management, with offices across the U.S. and India. We're more than revenue cycle experts-we're a mission-driven team dedicated to helping healthcare organizations improve financial outcomes while delivering compassionate care. With over 1,800 employees, we foster a culture that values professionalism, innovation, and-above all-people.
ARStrat/GetixHealth is an equal employment opportunity employer and participates in E-Verify.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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