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Assistant Healthcare Call Center Jobs (NOW HIRING)

EmergeOrtho

Call Center Specialist

Asheville, NC · On-site

$15.75 - $19.75/hr

The Call Center Specialist's responsibility is to schedule and reschedule services and assist with ... Whether you have prior call center experience or are looking to grow in a healthcare setting, this ...

Serenity Healthcare

Call Center Supervisor

Irving, TX · On-site

$50/hr

Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Call Center Supervisor. Our goal is to empower individuals to take back their lives from challenging health ...

Legacy Staffing

Call Center Associate

Shafter, CA · On-site

$21/hr

Minimum 1 year of experience in a medical call center or healthcare office setting preferred * Experience handling patient calls, scheduling appointments, and addressing inquiries * Medical Assistant ...

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Assistant Healthcare Call Center information

What is the difference between Assistant Healthcare Call Center vs Customer Service Representative in Healthcare?

AspectAssistant Healthcare Call CenterCustomer Service Representative in Healthcare
Required CredentialsHigh school diploma; healthcare-specific trainingHigh school diploma; customer service skills
Work EnvironmentCall centers within healthcare organizationsCall centers, hospitals, clinics
Employer & Industry UsageHealthcare providers, insurance companiesHospitals, clinics, insurance firms
Common Search & ComparisonYesYes

The Assistant Healthcare Call Center typically involves handling patient inquiries, appointment scheduling, and basic healthcare information, often requiring healthcare-specific training. Customer Service Representatives in Healthcare perform similar roles but may focus more on general customer service without specialized healthcare knowledge. Both roles are vital in healthcare communication, but the Assistant Healthcare Call Center position usually demands more healthcare-related credentials and knowledge.

What is an assistant healthcare call center in healthcare?

An assistant healthcare call center is a facility where staff handle patient inquiries, appointment scheduling, and support services over the phone or via digital communication. These roles often require strong communication skills, knowledge of healthcare procedures, and familiarity with healthcare software systems. The position supports healthcare providers by ensuring efficient patient communication and service delivery.

What cities are hiring for Assistant Healthcare Call Center jobs?

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What are the most commonly searched types of Healthcare Call Center jobs?

The most popular types of Healthcare Call Center jobs are:

What states have the most Assistant Healthcare Call Center jobs?

States with the most job openings for Assistant Healthcare Call Center jobs include:

What are popular job titles related to Assistant Healthcare Call Center jobs?

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Assistant Healthcare Call Center jobs near you

Call Center Representative (Switchboard)

Kansas City, KS • On-site

The University of Kansas Health System
Health Care and Social Assistance • 5 - 10K employees
Learn more about The University of Kansas Health Systemexternal

$15.50 - $19.25/hr

Full-time

Re-posted 4 days ago

Key responsibilities

  • Assist with the operations of the Switchboard call center and utilize software systems to provide professional service to callers.

  • Triages incoming calls to determine caller needs, manages caller expectations, and provides answering services for clinical and administrative departments.

  • Activates medical and security codes, manages paging systems, and maintains on-call schedules while communicating changes to relevant staff.

University Of Kansas Health System rating

7.5

Company rating: 7.5 out of 10

Based on 182 frontline employees who took The Breakroom Quiz

Job description

Position Title
Call Center Representative (Switchboard)Bell HospitalPosition Summary / Career Interest:The call center representative is a frontline resource for our patients, staff and physicians. The call center representative provides professional customer service to all callers in a 24/7/365 call center environment. This position is in our Switchboard call center located on our main campus.

Responsibilities and Essential Job Functions

  • Assists with operations of the Switchboard call center for the University of Kansas Health System and Medical Center.
  • The rep utilizes all software systems (Genesis, Communicator, OnCall, Epic to provide professional service to all callers, internal and external.
  • Triages incoming calls to determine caller needs and manage the callers' expectations with the highest level of customer service and efficiency by utilizing all available software resources.
  • Provides answering service for clinical and administrative departments
  • Provides code and personal pager management and pager programming after hours, weekends and holidays.
  • Activates medical code tests on all software systems, ensuring paging hardware and software systems are functioning.
  • Activates medical and security code teams
  • Initiates non urgent text pages to administrative and clinical staff
  • Maintains the on call schedules in the web on call system and Qgenda; makes changes to the schedules after hours as needed; documents changes and sends communication to hospital, physicians and university departments as needed.
  • Utilizes internal overhead paging system
  • Attend all individual, department and health system meetings, training and reviews as needed.
  • Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
  • These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.


Required Education and Experience

  • High School Graduate
  • 2 or more years of experience in call center-based customer service, health care call center or Emergency Dispatch Call Center.
  • Experience talking, typing and listening simultaneously in a customer service environment.
  • Experience utilizing Call Center Software to answer, transfer, page and email in a customer service environment.


Preferred Education and Experience

  • Associates Degree in Communications, Business or Health Care Administration from an accredited college or university.


Knowledge Requirements

  • Exceptional communication and phone skills.
  • Ability to handle multiple calls and/or tasks while providing excellent customer service.
Time Type:Job Requisition ID:R-48240Important information for you to know as you apply:

  • The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.

  • The health system provides reasonable accommodations to qualified individuals with disabilities. If you need to request reasonable accommodations for your disability as you navigate the recruitment process, please let our recruiters know by requesting an Accommodation Request form using this link asktalentacquisition@kumc.edu.

  • Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

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What University Of Kansas Health System employees say

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About University of Kansas Health System

Sourced by ZipRecruiter

Operating within the healthcare industry, The University of Kansas Health System is a renowned medical institution located in Kansas City, KS, United States. Established in 1905, this not-for-profit health system has evolved to offer an extensive range of products and services, which spans across a variety of specialist areas such as cancer care, neurology, cardiology, and organ transplants, among others. The core mission of The University of Kansas Health System is to enhance the health and wellness of individuals and communities by providing world-class healthcare services, quality education and conducting advanced research. They are also known for their unwavering commitment to academic medicine, which sets them apart from their peers.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Kansas City, KS, US

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