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Remote Healthcare Call Center Jobs in Florida (NOW HIRING)

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How much do remote healthcare call center jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for remote healthcare call center in Florida is $12.87, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $14.18 per hour, depending on experience, location, and employer.

What is a remote healthcare call center?

A remote healthcare call center job involves assisting patients, healthcare providers, or insurance companies over the phone or via online platforms from a remote location, usually your home. Responsibilities typically include answering questions about medical services, scheduling appointments, handling billing inquiries, and providing general support. Workers must have strong communication skills, a good understanding of healthcare processes, and the ability to navigate confidential information securely. Most employers provide training and require a reliable internet connection and a quiet workspace. This role is essential for ensuring patients receive timely assistance and information, even when they cannot visit a healthcare facility in person.

What are the key skills and qualifications needed to thrive as a remote healthcare call center representative?

To excel as a Remote Healthcare Call Center Representative, you need strong communication skills, basic medical knowledge, and a high school diploma or equivalent, with some employers preferring healthcare-related certifications. Familiarity with call center software, electronic health records (EHR) systems, and secure messaging platforms is typically required. Outstanding active listening, empathy, patience, and problem-solving abilities help you effectively support patients and collaborate with healthcare teams. These skills ensure accurate information delivery, patient satisfaction, and efficient resolution of healthcare inquiries in a remote environment.

What are some common challenges faced in a remote healthcare call center role, and how can I prepare for them?

Working in a remote healthcare call center often involves handling high call volumes, managing sensitive patient information, and addressing complex medical inquiries. Common challenges include staying updated on healthcare regulations, maintaining clear communication without in-person cues, and managing stress from urgent or emotional calls. To prepare, familiarize yourself with HIPAA guidelines, practice strong organizational skills, and develop effective communication techniques to ensure a positive patient experience and compliance with industry standards.

What is the difference between Remote Healthcare Call Center vs Remote Medical Customer Service Representative?

AspectRemote Healthcare Call CenterRemote Medical Customer Service Representative
CredentialsBasic healthcare certifications often preferredCustomer service training, healthcare knowledge beneficial
Work EnvironmentCall centers, home offices, healthcare settingsHome offices, healthcare or insurance companies
Industry UsageHealthcare providers, insurance companies, hospitalsHealth insurance firms, medical device companies, healthcare providers
Job FocusHandling patient inquiries, appointment scheduling, insurance infoAssisting customers with billing, claims, product info

Both roles involve remote work in healthcare-related customer support, but the Remote Healthcare Call Center focuses more on patient care and healthcare services, while the Remote Medical Customer Service Representative emphasizes billing, claims, and product assistance. Understanding these differences helps job seekers find the best fit for their skills and interests.

What are popular job titles related to Remote Healthcare Call Center jobs in Florida?

For Remote Healthcare Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Healthcare Call Center jobs in Florida look for?

The top searched job categories for Remote Healthcare Call Center jobs in Florida are:

What cities in Florida are hiring for Remote Healthcare Call Center jobs?

Cities in Florida with the most Remote Healthcare Call Center job openings:

Remote Healthcare Call Center jobs near you
Infographic showing various Remote Healthcare Call Center job openings in Florida as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% Remote job distribution, with an average salary of $26,760 per year, or $12.9 per hour.

Healthcare Call Center Representative

Tampa, FL • On-site, Remote

Leading Edge Connections, LLC
501 - 1,000 employees
Learn more about Leading Edge Connections, LLCexternal

$15 - $15.50/hr

Contractor

Re-posted 14 days ago

Job description

Job description:
Healthcare Call Center Representative
Join the LEC Team where connection, fun, and flexibility meet great customer service!
Leading Edge Connections, LLC is a full-service contact center built around people and performance. Our teams thrive on collaboration, innovation, and heart, because great results come from great people.
Do you love helping others, problem solving, and working from home? Then let's get to the details!
Day-to-Day Project Tasks:
  • Support customers via CRM tools.
  • Accurately document interactions and follow up on open issues.
  • Identify trends or recurring issues and share insights with the team.
  • Deliver quick, thoughtful, and empathetic resolutions
  • What We're Looking For:
  • Previous CRM experience required
  • Strong typing, multitasking, and communication skills.
  • Confident, positive, team-oriented attitude and a love for helping people.

If you're ready to join a team that values energy, excellence, and connection, apply today and let's make great customer experiences together!
Qualifications:
  • 1-3 years call center experience required
  • Technical experience strongly preferred, experience in current CRMs
  • Ability to type 30 wpm with 90% accuracy or above consistently
  • Strong messaging communication skills, active listening abilities
  • Ability to work independently and utilize resources to resolve customer issues
  • Great understanding of text and chat acronyms
  • Have excellent grammar, but also know when to use the lingo
  • Committed to meeting client metrics & goals/ability to implement actions for improvement

Hardware/Software Requirements
  • To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:
  • Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets).
  • Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance cores.
  • Example: A 10-core computer with only 2 performance cores does not meet this requirement.
  • Please check your system settings to confirm.
  • Memory: 8GB RAM minimum; Windows 11 (64-bit) or higher.
  • Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency.
  • Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router).
  • Audio: USB noise-canceling headset.
  • Security: Up-to-date antivirus software with a recent scan completed; firewall must be enabled
  • ** Must have a wired USB headset with a microphone ** (Please use this in your interview)

Must have a High School Diploma or equivalent
Responsibilities
  • Express genuine empathy and concern for your customers' issues and address as if they were your own
  • Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or account information
  • Ability to identify high-risk customer situations and escalate appropriately without hesitation
  • Able to keep up with multiple CRM systems at a time
  • Accurately document all required information and call details in the system
  • Respond to and resolve open issues in an appropriate timeframe
  • Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
  • Ability to multi-task using multiple systems
  • Skillfully change from one task to another without loss of efficiency or composure
  • Be available at your desk, maintaining punctuality and fulfillment of hours selected
  • Remain positive and professional in all customer interactions
  • Flexibility to cross train as requested

Job Type:
-1099 Independent Contractor
Paid Training
Experience level:
  • 1-3 years

Pay: $15-$15.50 per hour
Needed Coverage: Monday- Friday, 9:30am - 6:00pm EST
Benefits:
  • Remote Work From Home

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