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Remote Healthcare Call Center Jobs in Florida (NOW HIRING)

Imagenet

Healthcare CSR - Remote

Tampa, FL · On-site +1

$16 - $18/hr

Job Type: Full-time - 100% Remote Position Schedule: Monday-Friday Pay: $16.00 - $18.00 per hour ... Experience in high-volume healthcare settings (e.g., specialty practices, call center)

Imagenet

Healthcare CSR - Remote

Tampa, FL · Remote

$16 - $18/hr

Job Type: Full-time - 100% Remote Position Schedule: Monday-Friday Pay: $16.00 - $18.00 per hour ... Experience in high-volume healthcare settings (e.g., specialty practices, call center)

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How much do remote healthcare call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote healthcare call center in Florida is $12.87, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $14.18 per hour, depending on experience, location, and employer.

What is a remote healthcare call center?

A remote healthcare call center job involves assisting patients, healthcare providers, or insurance companies over the phone or via online platforms from a remote location, usually your home. Responsibilities typically include answering questions about medical services, scheduling appointments, handling billing inquiries, and providing general support. Workers must have strong communication skills, a good understanding of healthcare processes, and the ability to navigate confidential information securely. Most employers provide training and require a reliable internet connection and a quiet workspace. This role is essential for ensuring patients receive timely assistance and information, even when they cannot visit a healthcare facility in person.

What are the key skills and qualifications needed to thrive as a remote healthcare call center representative?

To excel as a Remote Healthcare Call Center Representative, you need strong communication skills, basic medical knowledge, and a high school diploma or equivalent, with some employers preferring healthcare-related certifications. Familiarity with call center software, electronic health records (EHR) systems, and secure messaging platforms is typically required. Outstanding active listening, empathy, patience, and problem-solving abilities help you effectively support patients and collaborate with healthcare teams. These skills ensure accurate information delivery, patient satisfaction, and efficient resolution of healthcare inquiries in a remote environment.

What are some common challenges faced in a remote healthcare call center role, and how can I prepare for them?

Working in a remote healthcare call center often involves handling high call volumes, managing sensitive patient information, and addressing complex medical inquiries. Common challenges include staying updated on healthcare regulations, maintaining clear communication without in-person cues, and managing stress from urgent or emotional calls. To prepare, familiarize yourself with HIPAA guidelines, practice strong organizational skills, and develop effective communication techniques to ensure a positive patient experience and compliance with industry standards.

What is the difference between Remote Healthcare Call Center vs Remote Medical Customer Service Representative?

AspectRemote Healthcare Call CenterRemote Medical Customer Service Representative
CredentialsBasic healthcare certifications often preferredCustomer service training, healthcare knowledge beneficial
Work EnvironmentCall centers, home offices, healthcare settingsHome offices, healthcare or insurance companies
Industry UsageHealthcare providers, insurance companies, hospitalsHealth insurance firms, medical device companies, healthcare providers
Job FocusHandling patient inquiries, appointment scheduling, insurance infoAssisting customers with billing, claims, product info

Both roles involve remote work in healthcare-related customer support, but the Remote Healthcare Call Center focuses more on patient care and healthcare services, while the Remote Medical Customer Service Representative emphasizes billing, claims, and product assistance. Understanding these differences helps job seekers find the best fit for their skills and interests.

What are popular job titles related to Remote Healthcare Call Center jobs in Florida?

For Remote Healthcare Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Remote Healthcare Call Center jobs in Florida look for?

The top searched job categories for Remote Healthcare Call Center jobs in Florida are:

What cities in Florida are hiring for Remote Healthcare Call Center jobs?

Cities in Florida with the most Remote Healthcare Call Center job openings:

Remote Healthcare Call Center jobs near you
Infographic showing various Remote Healthcare Call Center job openings in Florida as of August 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 72% Full Time, 13% Part Time, and 12% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $26,760 per year, or $12.9 per hour.

Healthcare CSR - Remote

Imagenet

Tampa, FL • On-site, Remote

$16 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Healthcare Customer Service Representative
We are seeking a detail-oriented Healthcare Customer Service Representative to join our call center team. This role is essential in verifying insurance eligibility and benefits prior to patient services, ensuring accurate data entry and a smooth experience for both patients and internal teams. The ideal candidate thrives in a fast-paced, high-volume environment and delivers excellent customer service over the phone.
Job Type: Full-time - 100% Remote Position
Schedule: Monday-Friday
Pay: $16.00 - $18.00 per hour DOE
Key Responsibility:
  • Verify insurance eligibility and benefits using payer portals, phone calls, and verification tools
  • Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system
  • Document key benefit details including copayments, deductibles, coinsurance, and out-of-pocket maximums
  • Communicate with patients to clarify insurance coverage and respond to basic inquiries
  • Collaborate with clinical and billing teams regarding eligibility and authorization status
  • Identify and resolve discrepancies in insurance information; escalate complex cases as needed
  • Maintain compliance with HIPAA and patient privacy regulations
  • Verify insurance eligibility and benefits using payer portals, phone calls, and verification tools
  • Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system
  • Update and maintain patient demographic and insurance data in internal systems
  • Document benefit details: copayments, deductibles, coinsurance, out-of-pocket maximums
  • Communicate clearly and professionally with patients regarding coverage
  • Collaborate with internal teams to resolve discrepancies and escalate complex cases
  • Ensure compliance with HIPAA and privacy regulations

Requirements:
  • 1-2 years of experience in a healthcare call center or healthcare administration (insurance verification, patient registration, or medical billing)
  • Familiarity with health insurance terminology: copay, deductible, coinsurance, HMO, PPO, subscriber
  • Basic understanding of government-sponsored plans (Medicaid and Medicare) and their differences
  • Proficient in navigating healthcare systems; experience with EHRs preferred
  • Demonstrated excellence in customer service and client interaction
  • Clear and professional communication skills
  • Must successfully pass a criminal background check

Preferred Experience:
  • Experience in high-volume healthcare settings (e.g., specialty practices, call center)
  • Familiarity with major insurance payers
  • Strong adherence to daily schedules, tasks, and performance metrics
  • Ability to multitask effectively while maintaining high attention to detail
  • Self-motivated, well-organized, and skilled in time management and problem-solving
  • Capable of working independently and collaboratively within a team environment

WORK FROM HOME REQUIREMENTS
  • High Speed Internet of 25MBPS download and 5MBPS upload. You will be required to provide a speed test.
  • Ability to directly hardwire to your modem
  • Required to have a quiet dedicated work area.

What We Offer:
  • Paid training period
  • Medical, Dental, Life, Vision, HSA, 401K
  • 7 Paid Holidays with no wait time to qualify
  • 6 PTO days (after 90 days)
  • Equipment provided

About Imagenet
Imagenet is a technology-forward healthcare operations partner with more than 25 years of experience helping healthcare payers manage critical administrative and operational processes. Founded in 2000 and headquartered in Tampa, Florida, Imagenet supports 150+ health plans through its payer clients.
Our teams help improve efficiency, accuracy, visibility, and service across complex healthcare operations, including digital mailroom, claims adjudication, contact center, member communications, and related administrative functions. By combining experienced operational teams, proven processes, and purpose-built workflow technology, Imagenet helps payers keep essential processes moving for the members, providers, and communities they serve.
Imagenet operates 10 secure facilities across the U.S. and one secure facility in Manila, Philippines.
Joining Imagenet means contributing to work that supports the healthcare operations members and providers rely on every day.

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