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Healthcare Call Center Jobs (NOW HIRING)

Epic Health Services

Call Center Specialist

Southfield, MI · On-site

$15.25 - $19.25/hr

Experience in a healthcare call center or medical office setting . * Experience with appointment ... scheduling and patient coordination. * Familiarity with EHR systems. * Experience handling ...

RemX

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Remote | Healthcare Call Center Rep | $17/hr

Bossier City, LA · Remote

$16 - $17/hr

Ensure compliance with HIPAA and Federal Health Care Program guidelines. Qualifications: 1 year or more of RECENT call center experience (Required - no exceptions!) * Strong attention to detail ...

New

RemX

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Remote | Healthcare Call Center Rep | $16/hr.

Bossier City, LA · Remote

$16/hr

Ensure compliance with HIPAA and Federal Health Care Program guidelines. Qualifications: 1 year or more of RECENT call center experience (Required - no exceptions!) * Strong attention to detail ...

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Healthcare Call Center information

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How much do healthcare call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for healthcare call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a healthcare call center?

A Healthcare Call Center job involves assisting patients, healthcare providers, and insurance companies by handling inquiries, scheduling appointments, processing claims, and providing general support. Agents may answer questions about medical services, billing, prescriptions, and insurance coverage. Strong communication and problem-solving skills are essential, as employees must provide accurate and compassionate assistance. This role often requires familiarity with healthcare regulations, electronic medical records, and confidentiality standards like HIPAA.

What are the key skills and qualifications needed to thrive in a healthcare call center position?

To thrive in a Healthcare Call Center, you typically need strong communication skills, basic healthcare knowledge, and experience in customer service or patient relations. Familiarity with call center software, electronic health record (EHR) systems, and sometimes HIPAA certification are commonly required. Outstanding active listening, problem-solving abilities, and patience help professionals excel in supporting diverse patient needs. These skills ensure accurate information delivery, patient satisfaction, and efficient resolution of healthcare inquiries in a fast-paced environment.

What types of issues or questions do healthcare call center representatives typically handle during a shift?

Healthcare Call Center representatives commonly assist patients with scheduling appointments, answering questions about insurance coverage, providing test result updates, and guiding callers through billing inquiries. They may also help with prescription refills, direct patients to appropriate medical departments, and address urgent triage needs by escalating calls to clinical staff when necessary. The diversity of inquiries requires representatives to be knowledgeable about healthcare processes and to communicate clearly and compassionately. Due to the sensitive nature of healthcare information, strict adherence to privacy protocols and attention to detail are key parts of the daily workflow.

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What cities are hiring for Healthcare Call Center jobs?

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What are the most commonly searched types of Healthcare Call Center jobs?

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What states have the most Healthcare Call Center jobs?

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Healthcare Call Center jobs near you
Infographic showing various Healthcare Call Center job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 64% Full Time, 15% Part Time, and 18% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Agent - Healthcare

Bedford Stuyvesant Family Health Center

Brooklyn, NY • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay.
We are seeking Call Center Agent to join our team! Applicants must have strong interpersonal skills and a focus on quality patient care. Ideal candidates should be reliable, energetic, self-motivated, warm, upbeat and well-spoken. Candidates must have the ability to handle difficult situations with a smile, be able to give our patients the care and attention they deserve, be an energetic team player and be able to communicate effectively and multi-task. This role will be primarily working in the call center; however, the team members will be cross trained to work at the front desk if needed.
What you'll do:
Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. This position plays a key role in the efficient and effective clinical and administrative operations of the practice.
Previous healthcare experience, including proficiency with EMR systems, required
Hourly rate: $20 per hour
Responsibilities/Duties
  • Manage high volume calls from patients requiring scheduling of appointments/rescheduling of appointments and provide / gather information needed to the right designated individuals.
  • Strive for first call resolution, working to resolve member and provider issues as the point of contact. Transfer of calls ensuring patients are connected to the department/individual before releasing calls.
  • Utilize dual monitors and leverage computer-based resources to find answers to customer questions
  • Detail and gather information/notes taker to provide and relay message to the department/designated individual.
  • Creates, updates, and accesses confidential patients' data in EMR with a high level of confidentiality and accuracy.
  • Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation.
  • Observes telephone flow; offering or requesting assistance as needed.
  • Communicates with all departments effectively and efficiently to minimize wait times while providing high-quality customer service.
  • All other duties as assigned by the manager.

Who you are:
  • A great communicator with a friendly, professional phone presence.
  • Detail-oriented and organized - ability to handle multiple calls and tasks with ease.
  • A team player who thrives in a supportive, fast-paced environment.
  • Previous experience with call centers and healthcare services a plus.
  • Experience with electronic medical records (EMR/EHR) preferred.
  • High School Diploma or Equivalent required

Hourly rate: $20 per hour
Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical, Dental, Vision, 401k Retirement Plan with discretionary Match, Free Life Insurance and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays.
BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER

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