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Tech Call Center Jobs in Tennessee (NOW HIRING)

One, Inc.

Manager, Call Center

Knoxville, TN · On-site

Proficiency with technology software, including CRMs and phone systems * Strong Analytical and ... Minimum 2 years of call center management experience * Proven ability to lead and develop high ...

BCforward

Call Center Agent

Knoxville, TN · On-site

$14.25 - $18.75/hr

Company Description About BCforward BCforward began as an IT business solutions and staffing firm ... The Call Center Agent will support a health care client and take calls from individuals wishing to ...

Getaway 4 Less LLC

Call Center Representative

Sevierville, TN · On-site

$14 - $17.50/hr

As a Call Center Sales Representative at G4L, you'll play a pivotal role in driving our business ... Comfortable working with office technology (computers, phones, etc.) * A passion for delivering ...

Aire Serv

Call Center Representative

Atoka, TN

$17 - $19/hr

As a Call Center Representative, you will be the friendly and knowledgeable voice of our company ... Receive paid uniforms and needed technology . * Fuel for Success: Company-paid breakfast and lunch ...

Aire Serv

Call Center Representative

Atoka, TN · On-site

$17 - $19/hr

As a Call Center Representative, you will be the friendly and knowledgeable voice of our company ... Receive paid uniforms and needed technology . * Fuel for Success: Company-paid breakfast and lunch ...

Pizza Hut

Call Center Representative

Bartlett, TN · On-site

$14.25 - $17.75/hr

Call center experience preferred * Strong work ethic * Flexibility with schedule Additional ... Connect, LLC ("Yum Digital and Technology")(collectively, "Yum") is proud to be an equal ...

Acttoday

Call Center Sales Agents

Blountville, TN · On-site

$11.75 - $15.50/hr

Advanced Call Center Technologies - Call Center Representative - AgentReports To: Operations SupervisorDepartment: OperationsFLSA Status: Non-exemptSummary Customer Service Representatives use ...

MCI Military Recruitment

Remote Call Center Representative

TN · On-site

$13.50 - $17.25/hr

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

Advanced Call Center Technologies

Be Seen First

Inbound Customer Service Representative

Johnson City, TN · On-site

$17/hr

Advanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you'll serve as the voice of ...

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How much do tech call center jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for tech call center in Tennessee is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Call Center Representative, and why are they important?

To thrive as a Tech Call Center Representative, you need strong technical troubleshooting skills, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and common operating systems is often required. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective support in a fast-paced technical environment.

What does a Tech Call Center representative do?

A Tech Call Center representative assists customers with technical issues related to products or services, such as troubleshooting software, hardware, or connectivity problems. They answer phone calls, respond to emails or chats, and provide step-by-step solutions to resolve customer concerns. Additionally, they may guide customers through installations, escalate complex issues to specialists, and document interactions for future reference. Their goal is to ensure customer satisfaction by efficiently resolving technical problems.

What are some common challenges faced by tech call center representatives, and how can they be effectively managed?

Tech call center representatives often encounter challenges such as troubleshooting complex technical issues over the phone, managing high call volumes, and dealing with frustrated customers. Effective management of these challenges involves strong communication skills, patience, and a solid understanding of the products or services being supported. Many centers provide ongoing training and resources to help representatives stay updated on technology and improve their problem-solving techniques. Additionally, teamwork and support from supervisors are essential for handling difficult situations and maintaining job satisfaction.
What are popular job titles related to Tech Call Center jobs in Tennessee? For Tech Call Center jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Tech Call Center jobs in Tennessee look for? The top searched job categories for Tech Call Center jobs in Tennessee are:
Tech Call Center jobs near you
Infographic showing various Tech Call Center job openings in Tennessee as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,815 per year, or $16.3 per hour.
Manager, Call Center

Manager, Call Center

One, Inc.

Knoxville, TN • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

Job description

Position Title: Manager, Call Center
Department: Support
Reports To: VP, Customer Support Operations
Location: 8351 E Walker Springs Lane, Suite 202, Knoxville, TN 37923 Time Zone: Eastern
Overview:
The Call Center Department Manager leads day-to-day operations while driving strategic improvements across customer experience, operational efficiency, and team performance. This role is accountable for service delivery outcomes, including KPI achievement and cross-functional collaboration, ensuring the organization delivers high-quality, cost-effective, and scalable support.
This leader is an experienced call center manager, responsible for supervising daily operations and employees, while also identifying and implementing operational improvements and owning key initiatives and projects. Success in this role requires strong organization, reliability, and a results-driven mindset.
The Call Center Manager must demonstrate strong problem-solving capabilities, with the ability to identify, document, and resolve issues in real time. Equally important is the ability to foster a positive, high-performing team culture and build effective partnerships across the business.
This role requires excellent call center acumen, communication skills, problem resolution expertise, and project management capabilities.
Key Responsibilities:
  • Support a team of customer service professionals in all day-to-day responsibilities, including outbound calls, emails and following up on cases.
  • Coach call center staff through performance challenges
  • Analyze call center data, root cause analysis, product performance and prepare reports for upper management.
  • Evaluate staff and process effectiveness and performance.
  • Ensure all processes are enabling all staff members to achieve desired service levels, unit cost objectives and take corrective action, as needed
  • Lead team, project and process meetings
  • Prepare work schedules, process flow documentation, meeting notes, and project plans
  • Develop and maintain relationships with internal and external stakeholders, including customers, vendors, and partners.
  • Minor facility operation and administrative tasks

Skills & Abilities:
  • Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
  • Exceptional interpersonal, customer service, problem-solving, verbal, and written communication, and conflict resolution skills
  • Strong coaching and leadership skills, ability to motivate employees
  • Build and maintain a positive culture within the call center to attract and retain high-quality team members
  • Proficiency with technology software, including CRMs and phone systems
  • Strong Analytical and problem-solving skills with a focus on data driven decision making

Education & Experience:
  • Degree in Business, Communications, or commensurate experience
  • Minimum 2 years of call center management experience
  • Proven ability to lead and develop high-performing teams
  • Thorough knowledge of Windows, including Excel and Word, required
  • Insurance experience is preferred

Desired Traits:
People First Mindset, Problem Solver, Collaborator, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development
Physical Demands:
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment:
Standard indoor office setting; exposure to computer screens.
Physical:
Requires repetitive motion. Substantial movements/motions of the wrists, hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed
Vision:
See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents
Hearing:
Ability to hear in the normal audio range with or without corrections
Company Profile:
At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept.
The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely.
Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits - including medical, dental, and vision insurance - a 401(k) plan, and a strong commitment to work-life balance. We believe in growing from within, promoting opportunities for career advancement across our team of 1,200+ dedicated "Onesters."
Join us in building the infrastructure that fulfills the promise of insurance.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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