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Tech Call Center Jobs in Tennessee (NOW HIRING)

kgs

Call Center Supervisor (Nights)

Nashville, TN

Serve as the first-line escalation point for complex or sensitive IT support issues raised by call center agents, facilitating timely resolution and appropriate communication to end users and ...

kgs

Call Center Operator (Nights)

Nashville, TN · On-site

The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat ...

kgs

Call Center Operator (Days)

Nashville, TN · On-site

The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat ...

kgs

Call Center Operator (Nights)

Nashville, TN

The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat ...

kgs

Call Center Supervisor (Nights)

Nashville, TN

Serve as the first-line escalation point for complex or sensitive IT support issues raised by call center agents, facilitating timely resolution and appropriate communication to end users and ...

kgs

Call Center Supervisor (Mornings)

Nashville, TN · On-site

Serve as the first-line escalation point for complex or sensitive IT support issues raised by call center agents, facilitating timely resolution and appropriate communication to end users and ...

kgs

Call Center Operator (Days)

Nashville, TN · On-site

The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat ...

Koniag

Call Center Operator (Nights)

Nashville, TN · On-site

The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat ...

Koniag

Call Center Operator (Days)

Nashville, TN · On-site

The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat ...

Koniag, Inc.

Call Center Operator (Days)

Nashville, TN · On-site

The Call Center Operator will serve as the first point of contact for government end users seeking IT support, providing frontline technical assistance and customer service via phone, email, chat ...

kgs

Call Center Operations Manager

Nashville, TN

Manage and maintain call center technology platforms, including ITSM ticketing systems, phone systems, and workforce management tools, escalating technical issues as needed. * Ensure all call center ...

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Tech Call Center information

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How much do tech call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for tech call center in Tennessee is $16.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.45 per hour, depending on experience, location, and employer.

What does a tech call center representative do?

A Tech Call Center representative assists customers with technical issues related to products or services, such as troubleshooting software, hardware, or connectivity problems. They answer phone calls, respond to emails or chats, and provide step-by-step solutions to resolve customer concerns. Additionally, they may guide customers through installations, escalate complex issues to specialists, and document interactions for future reference. Their goal is to ensure customer satisfaction by efficiently resolving technical problems.

What are the key skills and qualifications needed to thrive as a tech call center representative?

To thrive as a Tech Call Center Representative, you need strong technical troubleshooting skills, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and common operating systems is often required. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective support in a fast-paced technical environment.

What are some common challenges faced by tech call center representatives, and how can they be effectively managed?

Tech call center representatives often encounter challenges such as troubleshooting complex technical issues over the phone, managing high call volumes, and dealing with frustrated customers. Effective management of these challenges involves strong communication skills, patience, and a solid understanding of the products or services being supported. Many centers provide ongoing training and resources to help representatives stay updated on technology and improve their problem-solving techniques. Additionally, teamwork and support from supervisors are essential for handling difficult situations and maintaining job satisfaction.

What are popular job titles related to Tech Call Center jobs in Tennessee?

For Tech Call Center jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Tech Call Center jobs in Tennessee look for?

The top searched job categories for Tech Call Center jobs in Tennessee are:

Tech Call Center jobs near you
Infographic showing various Tech Call Center job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,815 per year, or $16.3 per hour.

Certified Pharmacy Tech. Call Center Specialist (6111)

Regional One Health

Memphis, TN • On-site

$16 - $19.75/hr

Other

Posted 7 days ago

Regional One Health rating

6.6

Company rating: 6.6 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

569th of 891 rated healthcare providers

Job description

Pharmacy Call Center Specialist [Full Time]

Pharmacy O-P - Memphis, TN 38103

Overview

Position Type: Full Time Job Shift: Day Travel Percentage: None Category: Pharmacy

Description

Must have National Certification such as PTCB or NHA AND TN Pharmacy Tech License to qualify. In accordance with state and federal regulations, responsible for data entry, patient registration, and resolving third party rejects in a call center setting. Works under supervision to handle high-volume customer inquiries, adhering to HIPAA guidelines and company policies. Supports pharmacists, maintains records, and operates pharmacy systems efficiently.

What you will do:

  • Perform data entry for patient registration and prescription orders, troubleshoot issues, and resolve third party rejects.
  • Operate computerized data systems for order entry, claims adjudication, and insurance management.
  • Facilitate pharmacy services through calls with patients, ensuring education and delivery transactions.
  • Serve as a liaison between patient care units and pharmacy, ensuring responsive and courteous communication.
  • Assist pharmacists and communicate issues to senior staff.
  • De-escalate conflicts and provide patient assistance as needed.
  • Monitor performance and adjust activities to meet productivity standards.
  • Conduct initial research of pharmacy issues and escalate complex cases to higher-level staff.
  • Review and process prescription claims for accuracy and adherence to guidelines.
  • Identify and resolve issues affecting service and business operations.
  • Foster teamwork and maintain a positive work environment.
  • Assist with training new hires in the call-center and attend required training sessions.
  • Operate computer systems and general office equipment.
  • Manage correspondence with patients and prescribers, including inbound and outbound calls and emails.
  • Assist pharmacists with technical pharmacy services, including packaging medications and maintaining records.
  • Prepare and fill prescriptions, ensuring accuracy and compliance with regulations.
  • Handle transportation and storage of pharmacy items, ensuring accurate delivery to patient care units.
Qualifications
  • Completion of Pharmacy Technician program or equivalent education Required
  • PHRMTECH-R - Registered Pharmacy Technician Required
  • PHAR-C - Certified Pharmacy Tech Required
  • At least 1 year experience as a Pharmacy Technician Required

Physical Demands

  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Lifting - Rarely
  • Carrying - Rarely
  • Pushing - Rarely
  • Pulling - Rarely
  • Climbing - Rarely
  • Balancing - Rarely
  • Stooping - Rarely
  • Kneeling - Rarely
  • Crouching - Rarely
  • Crawling - Rarely
  • Reaching - Rarely
  • Handling - Occasionally
  • Grasping - Occasionally
  • Feeling - Rarely
  • Talking - Constantly
  • Hearing - Constantly
  • Repetitive Motions - Frequently
  • Eye/Hand/Foot Coordination - Frequently

Regional One Health is an equal opportunity employer.

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