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Tech Call Center Jobs (NOW HIRING)

TransCore

Call Center Manager

Union, NJ · On-site

$80K - $99K/yr

Ensure effective use of call center technologies and coordinate with IT for system support * Enforce company policies, regulatory requirements, and industry standards. * Perform other duties as ...

MCI Careers

Call Center Representative

Mesilla, NM · Remote

$15.75 - $19.75/hr

LOCATION Las Cruces, NM POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across ...

Capital NYC

Call Center Agent

Miami, FL

$33K - $50K/yr

Proficiency in basic computer applications and familiarity with call center technology * Previous experience in a customer service role or call center environment is a plus, but not required Benefits:

Hocking College

Call Center Analyst

Nelsonville, OH · On-site

$50K/yr

The Call Center Analyst will play a key role in supporting our customer service operations by ... Bachelor's degree in Business, IT, Communications, or related field OR equivalent work experience ...

MCI Careers

Call Center Representative

Killeen, TX · On-site

$14.50 - $18.25/hr

LOCATION Killeen, TX POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across ...

MCI Careers

Call Center Representative

Addison, TX · On-site

$15.50 - $19.25/hr

LOCATION Dallas, TX POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across ...

Group O

Call Center IT Technician

Milan, IL · On-site

$16.50 - $17.50/hr

Call Center IT Technician Department: Call Center Employment Type: Full Time Location: Milan 4905 Reporting To: Adam Lorenz Compensation: $16.50 - $17.50 / hour Description As a Call Center ...

MCI Careers

Call Center Representative

Tampa, FL · Remote

$14.50 - $18.25/hr

LOCATION Tampa, FL POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across ...

MCI Careers

Call Center Representative

Garden City, GA · On-site

$15 - $18.50/hr

LOCATION Savannah, GA POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across ...

MCI Careers

Call Center Representative

Mesilla, NM · On-site

$12 - $14.10/hr

LOCATION Las Cruces, NM POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

Ensure effective use of call center technologies and coordinate with IT for system support * Enforce company policies, regulatory requirements, and industry standards. * Perform other duties as ...

Hocking College

Call Center Analyst

Lancaster, OH · Remote

$50K/yr

The Call Center Analyst will play a key role in supporting our customer service operations by ... Bachelor's degree in Business, IT, Communications, or related field OR equivalent work experience ...

MCI Careers

Call Center Representative

Wichita, KS · On-site

$12 - $15/hr

LOCATION Wichita, KS POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across ...

Hocking College

Call Center Analyst

Charleston, WV · Remote

$50K/yr

The Call Center Analyst will play a key role in supporting our customer service operations by ... Bachelor's degree in Business, IT, Communications, or related field OR equivalent work experience ...

Rocky Brands, Inc.

Call Center Analyst

OH · Remote

The Call Center Analyst will play a key role in supporting our customer service operations by ... Bachelor's degree in Business, IT, Communications, or related field OR equivalent work experience ...

Rocky Brands, Inc.

Call Center Analyst

Charleston, WV · Remote

The Call Center Analyst will play a key role in supporting our customer service operations by ... Bachelor's degree in Business, IT, Communications, or related field OR equivalent work experience ...

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How much do tech call center jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for tech call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Call Center Representative, and why are they important?

To thrive as a Tech Call Center Representative, you need strong technical troubleshooting skills, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and common operating systems is often required. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective support in a fast-paced technical environment.

What does a Tech Call Center representative do?

A Tech Call Center representative assists customers with technical issues related to products or services, such as troubleshooting software, hardware, or connectivity problems. They answer phone calls, respond to emails or chats, and provide step-by-step solutions to resolve customer concerns. Additionally, they may guide customers through installations, escalate complex issues to specialists, and document interactions for future reference. Their goal is to ensure customer satisfaction by efficiently resolving technical problems.

What are some common challenges faced by tech call center representatives, and how can they be effectively managed?

Tech call center representatives often encounter challenges such as troubleshooting complex technical issues over the phone, managing high call volumes, and dealing with frustrated customers. Effective management of these challenges involves strong communication skills, patience, and a solid understanding of the products or services being supported. Many centers provide ongoing training and resources to help representatives stay updated on technology and improve their problem-solving techniques. Additionally, teamwork and support from supervisors are essential for handling difficult situations and maintaining job satisfaction.
More about Tech Call Center jobs
What cities are hiring for Tech Call Center jobs? Cities with the most Tech Call Center job openings:
What states have the most Tech Call Center jobs? States with the most job openings for Tech Call Center jobs include:
What job categories do people searching Tech Call Center jobs look for? The top searched job categories for Tech Call Center jobs are:
Tech Call Center jobs near you
Infographic showing various Tech Call Center job openings in the United States as of June 2026, with employment types broken down into 3% As Needed, 73% Full Time, 12% Part Time, and 12% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Manager

Call Center Manager

TransCore

Union, NJ • On-site

$80K - $99K/yr

Full-time

Posted 10 days ago

TransCore rating

6.5

Company rating: 6.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

115th of 139 rated electronics manufacturers

Job description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey.  

Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards.

Salary Range: $80,000 - 99,000/yr., based upon skills and experience. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Oversee daily operations of the call center to ensure efficient service delivery
  • Supervise, coach, and develop call center staff to meet performance goals
  • Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction
  • Implement and maintain quality assurance standards through call monitoring and feedback
  • Manage staff schedules and ensure adequate coverage across shifts
  • Handle escalated customer issues and ensure timely resolution
  • Identify and implement process improvements to enhance productivity and service quality
  • Prepare and present performance reports and operational metrics to leadership
  • Ensure effective use of call center technologies and coordinate with IT for system support
  • Enforce company policies, regulatory requirements, and industry standards.
  • Perform other duties as directed by TransCore management.

Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

  • Five (5) years call center management experience required.
  • Three (3) years experience in toll industry customer service is required.
  • Demonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms.
  • Excellent interpersonal and communication skills, including the ability to communicate information and ideas to an individual or in a large group setting.
  • Ability to manage multiple priorities, manage time effectively, and easily adapt to change.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee may be seated for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.                                      

* TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities. 

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