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Federal Government Call Center Jobs (NOW HIRING)

Kennedy Services

Call Center Operator

Bethesda, MD · On-site

$16.50/hr

We are seeking Call Center Operators to serve as frontline personnel in a government call center environment operating 24 hours a day, 7 days a week. This on-site role is responsible for handling ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Federal Government in successfully achieving its mission and goals. Our service and solution ... This role operates within a structured, high‑volume call center environment, following ...

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. Position Responsibilities: * Ensure that ...

AFCO LLC

Call Center Operator - All Shifts

Bethesda, MD · On-site

$23/hr

... Federal Government. Our service solutions improve a federal agency's performance and help meet ... The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of ...

SNI USA Inc

Call Center

Saint Petersburg, FL

$19/hr

You will be working in a professional, team-oriented call center environment supporting government municipality inquiries. Must have prior call center experience with good computer and customer ...

Koniag

Lead Call Center Specialist

Fairmont, WV

$15.75 - $19.50/hr

Call Center Specialists Leads (Bilingual English/Spanish) Koniag Professional Services, a Koniag ... Familiarity with Federal government programs that support UAC. * Working knowledge of trauma ...

Koniag

Lead Call Center Specialist

Rockville, MD · On-site

$17 - $21.50/hr

Call Center Specialists Leads (Bilingual English/Spanish) Koniag Professional Services, a Koniag ... Familiarity with Federal government programs that support UAC. * Working knowledge of trauma ...

kgs

Lead Call Center Specialist

El Paso, TX · On-site

$15.25 - $19/hr

Koniag Professional Services, a Koniag Government Services company, is hiring Call Center ... Familiarity with Federal government programs that support UAC. * Working knowledge of trauma ...

kgs

Lead Call Center Specialist

El Paso, TX

$15.25 - $19/hr

Koniag Professional Services, a Koniag Government Services company, is hiring Call Center ... Familiarity with Federal government programs that support UAC. * Working knowledge of trauma ...

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Federal Government Call Center information

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How much do federal government call center jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for federal government call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

In a federal government call center, the highest paying roles are typically supervisory or managerial positions, such as Call Center Supervisor or Program Manager, which can earn higher salaries due to increased responsibilities. Advanced roles often require relevant experience, security clearances, and specialized knowledge of government procedures and systems.

What jobs pay 2000 a day?

In a federal government call center, typical roles do not pay $2,000 a day; such high daily earnings are usually associated with specialized consulting, high-level executive positions, or freelance contracts in other industries. Most government jobs have standardized pay scales and do not offer daily rates of this magnitude.

What are the key skills and qualifications needed to thrive in the Federal Government Call Center position, and why are they important?

To excel in a Federal Government Call Center, strong communication skills, attention to detail, and proficiency in data entry are essential, often complemented by a high school diploma or relevant customer service experience. Familiarity with customer relationship management (CRM) software and secure federal information systems, along with successful background checks, are commonly required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure set top performers apart. These competencies ensure efficient, accurate service delivery while maintaining high standards of professionalism and confidentiality in handling sensitive government matters.

Does the federal government still have remote jobs?

Yes, many federal government call center positions are now available as remote jobs, especially following increased telework policies implemented during the COVID-19 pandemic. These roles often require strong communication skills, familiarity with government systems, and adherence to security protocols, with some positions offering full-time remote work and flexible schedules.

What is a Federal Government Call Center job?

A Federal Government Call Center job involves handling inquiries, providing assistance, and resolving issues for citizens contacting government agencies. Employees in these roles answer phone calls, respond to emails, and offer guidance on federal programs, benefits, and services. They must follow government policies and procedures while delivering accurate and professional customer service. Many positions require security clearance and specialized training to handle sensitive information.

What are some typical responsibilities and challenges for employees in a Federal Government Call Center?

Employees in a Federal Government Call Center typically handle public inquiries, process requests for information or services, and navigate sensitive or confidential matters according to established protocols. Common challenges include managing a high volume of calls, addressing complex questions with accuracy, and ensuring compliance with federal privacy and security guidelines. Team members often collaborate closely with government officers and utilize standardized scripts and resources to provide consistent, accurate information. Developing expertise in specific government programs and keeping up with policy updates can also be part of the daily workflow. Adapting to changing regulations and providing excellent service under sometimes stressful conditions are key parts of success in this role.

What job makes $10,000 a month without a degree?

In a federal government call center, high-paying roles such as supervisory or managerial positions can reach $10,000 per month, often requiring extensive experience and specialized skills rather than a degree. Typically, these roles involve leadership, advanced communication, and operational expertise, with salary levels influenced by experience, tenure, and performance.
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Federal Government Call Center jobs near you
Call Center Operator

Call Center Operator

Kennedy Services

Bethesda, MD • On-site

$16.50/hr

Full-time

Medical, Dental, Vision, PTO

Posted 4 days ago

Job description

DESCRIPTION:

We are seeking Call Center Operators to serve as frontline personnel in a government call center environment operating 24 hours a day, 7 days a week. This on-site role is responsible for handling incoming and outgoing communications, including urgent calls, routine inquiries, call routing, paging support, and communication escalation. Call Center Operators play a critical role in ensuring accurate, timely, and professional communication while supporting operational continuity in a fast-paced, service-driven environment.

RESPONSIBILITIES:

  • Answer and manage incoming and outgoing calls in a high-volume call center environment
  • Process routine and urgent communications in accordance with established procedures
  • Initiate paging and notification procedures when required
  • Document calls, messages, and communications accurately in designated systems
  • Follow escalation protocols for urgent or sensitive matters
  • Provide professional customer service and clear communication to callers and stakeholders
  • Support TTY and other communication access services, as applicable
  • Maintain accurate call logs and communication records
  • Ensure all communications are handled in a timely, confidential, and professional manner
  • Adhere to all client, operational, and security protocols

REQUIREMENTS:

  • High school diploma or equivalent required
  • Approximately 2 years of call center experience preferred
  • Experience working with telephony systems and in customer service-focused environments
  • Strong verbal and written communication skills
  • Ability to remain calm and professional in high-pressure situations
  • Strong attention to detail and ability to accurately document communications
  • Ability to follow established procedures, escalation paths, and communication protocols
  • Comfortable working in a 24/7 operational environment, including varying shifts as needed

PREFERRED QUALIFICATIONS:

  • Experience supporting a government, healthcare, emergency response, or mission-critical call center environment
  • Experience with paging systems, emergency communications, or dispatch-related support
  • Familiarity with TTY or accessibility communication procedures

SHIFTS AVAILABLE:

  • 1st Shift: 8:00am - 4:00pm EST
  • 2nd Shift: 4:00pm - 12:00am EST
  • 3rd Shift: 12:00am - 8:00am EST
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About Kennedy Services

Sourced by ZipRecruiter

Founded in 1978, Kennedy Services is one of Maryland's oldest independent, woman-owned staffing services. Over 40 years later we are committed to our original mission to empower clients, talent and community through our service. It is this drive to improve the lives of those with whom we work that serves as our vision. Our people are the greatest contributor to our success and we attribute our growth to the quality and dedication of our employees. Simply put, we built our business one outstanding employee at a time and we work tirelessly to do the same for our clients. Over 40 years' industry experience has enabled us to refine our recruiting and staffing processes to place the best candidates in our clients' most difficult positions. Over the years we have staffed (temp, temp-to-perm, and direct hire) employees of varied skill sets and professions, regularly demonstrating the flexibility necessary to meet the unique needs of each client. Today we serve employers in both the public and private sectors by sourcing and placing talent that facilitates their growth. As a woman-owned minority business headquartered within Baltimore's Empowerment Zone, Kennedy Services is certified as a Minority Business Enterprise with the States of Maryland and Virginia, and the City of Baltimore. This status provides increased government contracting opportunities for our client partners, making us an ideal teaming partner for any company bidding government jobs requiring minority participation.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Baltimore, MD, US

Year founded

1978

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