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Federal Government Call Center Jobs (NOW HIRING)

Kennedy Services

Call Center Operator

Bethesda, MD · On-site

$16.50/hr

We are seeking Call Center Operators to serve as frontline personnel in a government call center environment operating 24 hours a day, 7 days a week. This on-site role is responsible for handling ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Federal Government in successfully achieving its mission and goals. Our service and solution ... This role operates within a structured, high‑volume call center environment, following ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Federal Government in successfully achieving its mission and goals. Our service and solution ... This role operates within a structured, high-volume call center environment, following established ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

Federal Government in successfully achieving its mission and goals. Our service and solution ... This role operates within a structured, high-volume call center environment, following established ...

AFCO LLC

Call Center Operator - All Shifts

Bethesda, MD · On-site

$23/hr

... Federal Government. Our service solutions improve a federal agency's performance and help meet ... The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of ...

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager. Position Responsibilities: * Ensure that ...

SNI USA Inc

Call Center

Saint Petersburg, FL · On-site

$19/hr

You will be working in a professional, team-oriented call center environment supporting government municipality inquiries. Must have prior call center experience with good computer and customer ...

Hendall Inc

Call Center Specialist

El Paso, TX · On-site

$18/hr

Prior call center experience, especially in behavioral health or child/family services ... Familiarity with Federal government programs that support UAC. * Working knowledge of trauma ...

Hendall Inc.

Call Center Specialist

El Paso, TX · On-site

$18/hr

Prior call center experience, especially in behavioral health or child/family services ... Familiarity with Federal government programs that support UAC. * Working knowledge of trauma ...

Hendall

Call Center Specialist

El Paso, TX

$18/hr

Prior call center experience, especially in behavioral health or child/family services ... Familiarity with Federal government programs that support UAC. * Working knowledge of trauma ...

Hendall Inc

Call Center Specialist

El Paso, TX · On-site

$18/hr

Prior call center experience, especially in behavioral health or child/family services ... Familiarity with Federal government programs that support UAC. * Working knowledge of trauma ...

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Federal Government Call Center information

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How much do federal government call center jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for federal government call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a government call center?

A government call center is a facility operated by a government agency to handle inquiries, provide information, and assist the public with various services. Employees in these centers often need strong communication skills and may use specialized software to manage calls efficiently.

What is the highest paying call center job?

In a federal government call center, the highest paying roles are typically supervisory or managerial positions, such as Call Center Supervisor or Program Manager, which can earn higher salaries due to increased responsibilities. These roles often require experience, leadership skills, and sometimes specialized certifications, and they may include benefits like overtime pay and performance bonuses.

What are the key skills and qualifications needed to thrive in the Federal Government Call Center position, and why are they important?

To excel in a Federal Government Call Center, strong communication skills, attention to detail, and proficiency in data entry are essential, often complemented by a high school diploma or relevant customer service experience. Familiarity with customer relationship management (CRM) software and secure federal information systems, along with successful background checks, are commonly required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure set top performers apart. These competencies ensure efficient, accurate service delivery while maintaining high standards of professionalism and confidentiality in handling sensitive government matters.

What jobs pay 4000 a week without a degree?

In a federal government call center, most roles typically do not pay $4,000 a week without requiring a degree; however, high-level supervisory or specialized technical positions may reach such compensation with experience and certifications. Generally, high-paying jobs without a degree often involve skilled trades, sales, or entrepreneurial work outside government roles. It is important to research specific roles and their requirements for accurate salary expectations.

What is the easiest federal job to get?

The Federal Government Call Center position is often considered one of the easier federal jobs to obtain due to its high turnover rate and straightforward application process. It typically requires minimal prior experience, basic computer skills, and the ability to handle customer service tasks, making it accessible for many applicants. However, competition can vary based on location and specific agency requirements.

What is a Federal Government Call Center job?

A Federal Government Call Center job involves handling inquiries, providing assistance, and resolving issues for citizens contacting government agencies. Employees in these roles answer phone calls, respond to emails, and offer guidance on federal programs, benefits, and services. They must follow government policies and procedures while delivering accurate and professional customer service. Many positions require security clearance and specialized training to handle sensitive information.

What are some typical responsibilities and challenges for employees in a Federal Government Call Center?

Employees in a Federal Government Call Center typically handle public inquiries, process requests for information or services, and navigate sensitive or confidential matters according to established protocols. Common challenges include managing a high volume of calls, addressing complex questions with accuracy, and ensuring compliance with federal privacy and security guidelines. Team members often collaborate closely with government officers and utilize standardized scripts and resources to provide consistent, accurate information. Developing expertise in specific government programs and keeping up with policy updates can also be part of the daily workflow. Adapting to changing regulations and providing excellent service under sometimes stressful conditions are key parts of success in this role.

More about Federal Government Call Center jobs
What cities are hiring for Federal Government Call Center jobs? Cities with the most Federal Government Call Center job openings:
What are the most commonly searched types of Federal Government Call Center jobs? The most popular types of Federal Government Call Center jobs are:
What states have the most Federal Government Call Center jobs? States with the most job openings for Federal Government Call Center jobs include:
What job categories do people searching Federal Government Call Center jobs look for? The top searched job categories for Federal Government Call Center jobs are:
Federal Government Call Center jobs near you
Call Center Supervisor

Call Center Supervisor

North South Consulting Group

Oceanside, CA • On-site

Full-time

Posted 3 days ago

Job description

The Call Center Supervisor provides daily operational leadership for Customer Care Representatives and Shift Team Leads supporting the Wounded Warrior Call Center. The Supervisor oversees staffing, workload management, customer service quality, employee coaching, performance monitoring, and compliance with all contractual service requirements to ensure exceptional support for wounded, ill, and injured service members and their families.
**This position is contingent upon contract award**
Responsibilities
  • Supervise daily call center operations.
  • Manage employee schedules and staffing assignments.
  • Monitor service levels and ensure contractual response times are met.
  • Coach and mentor Customer Care Representatives and Shift Team Leads.
  • Review quality assurance findings and implement corrective actions.
  • Monitor productivity, attendance, and performance metrics.
  • Assist with hiring, onboarding, and employee development.
  • Resolve escalated customer concerns.
  • Coordinate with Government representatives regarding operational issues.
  • Ensure accurate documentation within MCWIITS.
  • Prepare operational reports and performance summaries.
  • Promote continuous improvement and customer service excellence.
Qualifications
  • Associate’s degree or 5 years of equivalent experience.
  • US Citizenship and the ability to pass a federal background check.
  • Strong leadership and personnel management skills.
  • Experience managing workforce schedules in a 24/7 operation.
  • Knowledge of workforce management systems.
  • Excellent customer service and conflict resolution skills.
  • Ability to analyze operational metrics and implement improvements.
  • Strong communication and organizational skills.
  • Experience with Microsoft Office and electronic case management systems.
Desired Qualifications
  • Experience supporting military or government call center operations.
  • Experience supervising healthcare or social services customer support.
  • Familiarity with MCWIITS.
  • Experience with quality assurance and workforce management software.

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