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On Call Federal Government Call Center Jobs (NOW HIRING)

Koniag

Call Center Operator (Nights)

Nashville, TN · On-site

... based on call center experience. * Meet or exceed individual performance targets including call ... Preferred: * Prior experience providing IT support in a federal government or government ...

New

Koniag

Call Center Operator (Days)

Nashville, TN · On-site

... based on call center experience. * Meet or exceed individual performance targets including call ... Preferred: * Prior experience providing IT support in a federal government or government ...

New

kgs

Call Center Operator (Nights)

Nashville, TN · On-site

... based on call center experience. * Meet or exceed individual performance targets including call ... Preferred: * Prior experience providing IT support in a federal government or government ...

kgs

Call Center Operator (Days)

Nashville, TN

... based on call center experience. * Meet or exceed individual performance targets including call ... Preferred: * Prior experience providing IT support in a federal government or government ...

kgs

Call Center Operator (Nights)

Nashville, TN

... based on call center experience. * Meet or exceed individual performance targets including call ... Preferred: * Prior experience providing IT support in a federal government or government ...

kgs

Call Center Operator (Days)

Nashville, TN

... based on call center experience. * Meet or exceed individual performance targets including call ... Preferred: * Prior experience providing IT support in a federal government or government ...

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How much do on call federal government call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for on call federal government call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an on call federal government call center?

An On Call Federal Government Call Center job involves providing customer service and support for government agencies on an as-needed basis. Employees in these roles typically answer inquiries from the public, assist with government programs, and provide information or troubleshoot issues over the phone or through online channels. The 'on call' aspect means that work hours may vary and employees are scheduled based on demand. These positions require strong communication skills, the ability to follow protocols, and sometimes security clearance depending on the agency.

What are some common challenges faced by on call agents in a federal government call center, and how can they be managed?

On-call agents in federal government call centers often handle high call volumes and must be prepared to address a wide variety of sensitive or complex inquiries, sometimes with little notice. A key challenge is staying up to date on frequently changing policies and procedures, as well as maintaining a calm and professional demeanor during stressful or emotionally charged calls. To manage these challenges, agents benefit from thorough training, access to comprehensive knowledge bases, and strong support from supervisors and teammates. Regular team briefings and clear escalation protocols also help ensure agents can deliver accurate information and maintain high service standards.

What are the key skills and qualifications needed to thrive as an on call federal government call center representative?

To excel as an On-Call Federal Government Call Center Representative, you generally need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, secure data entry systems, and sometimes federal security clearance are typically required. Patience, problem-solving ability, and professionalism help you effectively address callers’ needs and maintain a positive public image. These competencies are crucial for delivering accurate information, ensuring compliance, and providing reliable service to the public.
What cities are hiring for On Call Federal Government Call Center jobs? Cities with the most On Call Federal Government Call Center job openings:
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On Call Federal Government Call Center jobs near you

Temporary On-Call Federal Government Contracting Counselor

Schoolcraft College

Livonia, MI • On-site

$30 - $35/hr

Full-time, Temporary

Re-posted 14 days ago

Schoolcraft College rating

9.1

Company rating: 9.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

23rd of 616 rated colleges and universities

Job description

Posting Details
Position Information
Job Title
Temporary On-Call Federal Government Contracting Counselor
Job Summary
The Federal Government Contracting Counselor is a member of the Schoolcraft College APEX Accelerator team, which helps strengthen and grow the government industrial base. This role provides assistance to businesses, entrepreneurs, and technology start-ups by helping them understand the government marketplace, identify contracting opportunities, strengthen procurement readiness, and navigate registrations, certifications, solicitation requirements, proposal development, compliance considerations, and post-award responsibilities.
The ideal candidate will have strong written and verbal communication skills, an approachable and professional presence, and the ability to build trust with businesses at varying levels of government contracting experience. This position requires skillful questioning, active listening, and the ability to assess client needs and explain complex procurement topics in plain language.
This is a temporary on-call position through 2026, and will work 10-12 hours a week with a hybrid work schedule preferred. Remote work may be considered based on program needs and candidate qualifications. Opportunities to travel locally to events and conferences.
Job Duties
Essential Duties & Responsibilities:
  1. Assess businesses, entrepreneurs, and technology start-ups for readiness, capability, and fit for government contracting opportunities.
  2. Provide one-on-one counseling and technical assistance on government market research, agency targeting, prime contractor opportunities, NAICS codes, procurement forecasts, bid opportunities, and award history.
  3. Assist clients with capability statements, government marketing strategies, solicitation reviews, subcontracting opportunities, and post-award responsibilities.
  4. Provide counseling on key federal and defense contracting topics, including cybersecurity awareness, foreign ownership, control or influence, mentor-protégé programs, innovation pathways for dual-use technologies, and defense workforce sustainment.
  5. Maintain accurate client records, documentation, referrals, outcomes, and reporting data in the program CRM/database.
  6. Stay current on procurement-related changes, participate in professional development, and complete other duties as assigned.

Required Qualifications
  1. Bachelor's Degree in a related area.
  2. Two (2) years of appropriate experience in a related field.
  3. Ability to relate well with diverse segments of business, industry, and education.

Preferred Qualifications
  1. Able to travel to outreach events and professional conferences.

Physical Requirements
Salary
Pay Range is $30-35/hour
Work Hours
Variable; 10-12 hours/week
Posting Detail Information
Posting Number
ACO279P
Open Date
06/26/2026
Close Date
Open Until Filled
Yes
Special Instructions to Applicants

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