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On Call Federal Government Call Center Jobs in Riverside, CA

Ultimate LLC

Call Center Representative-Default

Irvine, CA · On-site

$24 - $26/hr

The role will provide information and assistance to federal student loan borrowers for our organization. Enhances student understanding of financial responsibilities, and rights and responsibilities ...

Mechanics Bank

Care Center Representative

Irvine, CA · On-site

$20 - $31.83/hr

Care Center Representative (Call Center Representative) Mechanics Bank is currently searching for a ... Roseville, CA, Irvine, CA, or Federal Way, WA. Responsible for servicing the financial needs of ...

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All JobsOn Call Federal Government Call Center JobsOn Call Federal Government Call Center Jobs in Riverside, CA

On Call Federal Government Call Center information

See Riverside, CA salary details

$11

$18

$26

How much do on call federal government call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for on call federal government call center in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What is an on call federal government call center?

An On Call Federal Government Call Center job involves providing customer service and support for government agencies on an as-needed basis. Employees in these roles typically answer inquiries from the public, assist with government programs, and provide information or troubleshoot issues over the phone or through online channels. The 'on call' aspect means that work hours may vary and employees are scheduled based on demand. These positions require strong communication skills, the ability to follow protocols, and sometimes security clearance depending on the agency.

What are the key skills and qualifications needed to thrive as an on call federal government call center representative?

To excel as an On-Call Federal Government Call Center Representative, you generally need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, secure data entry systems, and sometimes federal security clearance are typically required. Patience, problem-solving ability, and professionalism help you effectively address callers’ needs and maintain a positive public image. These competencies are crucial for delivering accurate information, ensuring compliance, and providing reliable service to the public.

What are some common challenges faced by on call agents in a federal government call center, and how can they be managed?

On-call agents in federal government call centers often handle high call volumes and must be prepared to address a wide variety of sensitive or complex inquiries, sometimes with little notice. A key challenge is staying up to date on frequently changing policies and procedures, as well as maintaining a calm and professional demeanor during stressful or emotionally charged calls. To manage these challenges, agents benefit from thorough training, access to comprehensive knowledge bases, and strong support from supervisors and teammates. Regular team briefings and clear escalation protocols also help ensure agents can deliver accurate information and maintain high service standards.

What are the most commonly searched types of Federal Government Call Center jobs in Riverside, CA?

The most popular types of Federal Government Call Center jobs in Riverside, CA are:

What cities near Riverside, CA are hiring for On Call Federal Government Call Center jobs?

Cities near Riverside, CA with the most On Call Federal Government Call Center job openings:

On Call Federal Government Call Center jobs near you

Call Center Representative-Temp

Ultimate LLC

Irvine, CA • On-site

$24/hr

Other

Posted 2 days ago

New

Job description

Job Description
Leading Education organization in Irvine is in need of a Temporary Call Center Customer Service Specialist. This is an IN OFFICE opportunity, in IRVINE. This role will be for 1-3 plus months, and could go longer. This role takes over 100 calls a day, we are looking for someone who has experience working in a high volume Call Center.
* Answer a high volume of inbound calls/outbound dials and provide outstanding customer service to prospective students, fellow co-workers, and executives.
* Receive and screen inbound calls. Route them to appropriate departments or individuals, take detailed/accurate messages and forward accordingly.
* Follow scripts based on call and provide information to prospective students in response to inquiries; perform data entry of personal information (name, address, source, email, phone number, etc.), transfer calls to the team member and assign the CRM record/information to the advisor based on rotation.
* Be responsible for outbound calls using a Telephone Automatic dialing system to all web/affiliate inquiries that inquire via the internet.
* Follow script and schedule Info-Sessions and/or appointments for prospective students to visit the campus.
* Take appropriate information about the calls. Transfer calls to program specialist accordingly or take detailed messages and forward.
* Monitor multiple queues throughout the day and review the invalid inquiries or inquiries that have been returned to queue.
Your Experience Includes:
* Minimum 2 years' experience preferred.
* Customer Service experience.
* A minimum of one to two years' experience as a Call Center, Customer Service Representative, receptionist, or office related position.
* Experience with handling a high volume of telephone calls with courtesy, speed, and accuracy.
* Telephone Auto Dialing System experience preferred.
* Bilingual Spanish is a PLUS
Education:
* High School Graduate or equivalent required.
Pay is $24.00 per hour
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
Job Reference: JN -082026-428946

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