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Tech Call Center Jobs in Arizona (NOW HIRING)

Peraton

Call Center Shift Supervisor

Fort Huachuca, AZ · On-site

$51K - $82K/yr

Responsibilities Peraton is looking for a Call Center Shift Supervisor to help support the Action ... As the world's leading mission capability integrator and transformative enterprise IT provider, we ...

Peraton

Call Center Shift Supervisor

Fort Huachuca, AZ · On-site

$51K - $82K/yr

Responsibilities Peraton is looking for a Call Center Shift Supervisor to help support the Action ... As the world's leading mission capability integrator and transformative enterprise IT provider, we ...

AT&T

Call Center Sales Representative - Hybrid

Mesa, AZ · Hybrid

$26.21/hr

Every interaction is an opportunity to introduce the latest technology, services, and offers ... If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service ...

AT and T

Call Center Fraud Analyst

Mesa, AZ · On-site

$27.90/hr

... technology, in a career where we'll count on you to deliver a best-in-class customer experience ... Our Call Center Fraud Analyst earns $27.90 per hour. Not to mention all the other amazing rewards ...

AT&T

Call Center Fraud Analyst

Mesa, AZ

$27.90/hr

... technology, in a career where we'll count on you to deliver a best-in-class customer experience ... Our Call Center Fraud Analyst earns $27.90 per hour. Not to mention all the other amazing rewards ...

Powelson Consulting

Call Center Banker

Phoenix, AZ

$17.75 - $22.25/hr

At Powelson Consulting, we are looking for a Call Center Banker for our Financial Services client ... technology/processes One year of sales experience with cross-selling, upselling or referring ...

TEKsystems

Inbound Call Center Rep - 21/hour

Mesa, AZ · On-site

$21/hr

JOIN GROWING CALL CENTER IN VALLEY!!! ABOUT COMPANY: Been operating for 30 years and largest ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Inbound Call Center Rep - 21/hour

Tempe, AZ · On-site

$21 - $31.50/hr

JOIN GROWING CALL CENTER IN VALLEY!!! ABOUT COMPANY: Been operating for 30 years and largest ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

TEKsystems

Inbound Call Center Rep - 21/hour

Mesa, AZ · On-site

$21 - $31.50/hr

JOIN GROWING CALL CENTER IN VALLEY!!! ABOUT COMPANY: Been operating for 30 years and largest ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

Collabera

Technical Support Specialist

Chandler, AZ · On-site

$17 - $19/hr

Technology Call Center and or Customer Service experience 1 to 2+ years. Ability to utilize multiple resources to determine causes and resolutions of problems and incidents. Hardware Support ...

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How much do tech call center jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for tech call center in Arizona is $16.69, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Call Center Representative, and why are they important?

To thrive as a Tech Call Center Representative, you need strong technical troubleshooting skills, product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and common operating systems is often required. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective support in a fast-paced technical environment.

What does a Tech Call Center representative do?

A Tech Call Center representative assists customers with technical issues related to products or services, such as troubleshooting software, hardware, or connectivity problems. They answer phone calls, respond to emails or chats, and provide step-by-step solutions to resolve customer concerns. Additionally, they may guide customers through installations, escalate complex issues to specialists, and document interactions for future reference. Their goal is to ensure customer satisfaction by efficiently resolving technical problems.

What are some common challenges faced by tech call center representatives, and how can they be effectively managed?

Tech call center representatives often encounter challenges such as troubleshooting complex technical issues over the phone, managing high call volumes, and dealing with frustrated customers. Effective management of these challenges involves strong communication skills, patience, and a solid understanding of the products or services being supported. Many centers provide ongoing training and resources to help representatives stay updated on technology and improve their problem-solving techniques. Additionally, teamwork and support from supervisors are essential for handling difficult situations and maintaining job satisfaction.
What are popular job titles related to Tech Call Center jobs in Arizona? For Tech Call Center jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Tech Call Center jobs in Arizona look for? The top searched job categories for Tech Call Center jobs in Arizona are:
Tech Call Center jobs near you
Infographic showing various Tech Call Center job openings in Arizona as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,719 per year, or $16.7 per hour.
Call Center Shift Supervisor

Call Center Shift Supervisor

Peraton

Fort Huachuca, AZ • On-site

$51K - $82K/yr

Full-time

Posted 8 days ago

Peraton rating

8.3

Company rating: 8.3 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

47th of 230 rated it services

Job description

Responsibilities

Peraton is looking for a Call Center Shift Supervisor to help support the Action Request Center (ARC) for our Customer. This is a great opportunity to support a Mission Critical Customer all while helping to build a high-performance Team. This position will be on-site at Fort Huachuca. 

Responsibilities:

  • Work directly with the Team Lead, acting as interim Lead in their absence (as assigned)
  • Ensure adherence to team, organizational, and company policies and procedures
  • Addressing minor ticketing issues with the Analysts, ensuring discretion, and providing proof of the documented process for their reference.
  • Review and provide feedback on employee evaluations.
  • Review and address the weekly audit findings with each ARC Analysts and collaborate with the Team Lead to adjust scores if deemed unfair or unwarranted.
  • Assist with interviewing and hiring candidates suited for a dynamic and energetic environment
  • Support team building and mentoring of employees
  • Perform duties of ARC Analyst when necessary
  • Assist with auditing, tracking, and trending of processes as needed
  • Support data compilation and reporting requirements
  • Review and maintain TTP/SOP/Guide/Templates documentation and team job aids
  • Handle administrative and reporting tasks in the absence of the Team Lead (as assigned)
  • Provide coverage for any shift within our 24/7 environment as needed
  • Assists with the ARC ServiceNow Dashboard
  • Complete weekly and monthly reporting
Qualifications

Qualifications:

  • BS/BA degree or 4 years of experience in lieu of a degree
  • CompTIA Sec +
  • Active Secret Clearance required
Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

Target Salary Range$51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment Type: FULL_TIME

What Peraton employees say

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About Peraton

Sourced by ZipRecruiter

At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Herndon, VA, US

Year founded

2017

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