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Commission Insurance Call Center Jobs in Arizona

Air Control AZ

Call Center Manager

Lake Havasu City, AZ · On-site

$80K - $110K/yr

The call center is the front door of our business. Customers form their first impression of us on a ... Company-paid health insurance and short-term disability. * Voluntary dental, vision, life insurance ...

Air Control AZ

Call Center Manager

Lake Havasu City, AZ · On-site

The call center is the front door of our business. Customers form their first impression of us on a ... Company-paid health insurance and short-term disability. * Voluntary dental, vision, life insurance ...

BCForward

Call Center Representative

Chandler, AZ · On-site

$21/hr

Call Center CSR Location: Chandler, AZ 85224 Duration: 12 Months Contract We are seeking a Customer ... insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

... Insurance. Contract Duration: 12 months (Contract to Hire) Pay Rate: $18-$22 Shift Hours * Sun ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

TEKsystems

Call Center Representative

Tempe, AZ

$21/hr

Customer Service Representative (Call Center) Position Overview We are seeking a detail-oriented ... Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term ...

New

Monogram Health

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Comprehensive medical, dental, vision and life insurance * Flexible paid leave and vacation policy ...

TEKsystems

Call Center Representative

Tempe, AZ

$21/hr

Customer Service Representative (Call Center) Position Overview We are seeking a detail-oriented ... Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term ...

New

Monogram Health

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Comprehensive medical, dental, vision and life insurance * Flexible paid leave and vacation policy ...

Monogram Health, Inc

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Comprehensive medical, dental, vision and life insurance * Flexible paid leave and vacation policy ...

Monogram Health Inc

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Comprehensive medical, dental, vision and life insurance * Flexible paid leave and vacation policy ...

Cardinale Auto Group

Call Center Representative

Mesa, AZ · On-site

$14 - $17.50/hr

Cardinale Automotive Group is looking for a driven and personable Call Center Representative who ... Life Insurance provided for and paid by Cardinale Automotive Group. Cardinale Automotive Group is a ...

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All JobsInsurance Call Center JobsCommission Insurance Call Center JobsCommission Insurance Call Center Jobs in Arizona

Commission Insurance Call Center information

What is a commission insurance call center?

A Commission Insurance Call Center is a specialized customer service center where agents handle inquiries, sales, and support for insurance products, earning commissions based on the policies they sell or services they provide. These call centers typically represent one or more insurance companies and assist clients with quotes, policy information, and claims. Agents are trained to understand various insurance products, such as auto, health, or life insurance, and are motivated by earning commissions in addition to their base salary. This structure helps drive sales and ensures agents are knowledgeable about the products they offer.

What are the biggest challenges faced by commission-based insurance call center agents, and how can they be overcome?

One of the main challenges for commission-based insurance call center agents is managing the pressure to meet sales targets while maintaining high-quality customer service. Agents often need to handle a high volume of calls, some of which may be from frustrated or uninterested prospects. To succeed, it's important to develop strong communication skills, resilience, and an ability to quickly build rapport. Consistent training, time management, and support from team leaders can help agents overcome these challenges and achieve their sales goals.

What are the key skills and qualifications needed to thrive as a commission insurance call center agent, and why are they important?

To thrive as a Commission Insurance Call Center Agent, you need strong sales skills, knowledge of insurance products, and often a state insurance license. Experience with customer relationship management (CRM) software, dialer systems, and quoting tools is typically required. Excellent communication, resilience under pressure, and active listening are standout soft skills in this role. These competencies are crucial for effectively converting leads, maintaining compliance, and building rapport with clients to drive sales success.

What is the difference between Commission Insurance Call Center vs Insurance Customer Service Representative?

AspectCommission Insurance Call CenterInsurance Customer Service Representative
CredentialsBasic insurance knowledge, communication skillsSame as Commission Insurance Call Center
Work EnvironmentCall center setting, fast-pacedOffice or call center, client interaction
Industry UsageCommon in insurance sales and supportCustomer support and policy inquiries
Primary FocusSelling insurance products via callsAssisting clients with policies and claims

While both roles involve communication within the insurance industry, the Commission Insurance Call Center primarily focuses on sales and commission-based interactions, whereas Insurance Customer Service Representatives handle client inquiries and support. The roles often overlap in skills but differ in their main objectives and work environment.

What are the most commonly searched types of Insurance Call Center jobs in Arizona?

The most popular types of Insurance Call Center jobs in Arizona are:

What cities in Arizona are hiring for Commission Insurance Call Center jobs?

Cities in Arizona with the most Commission Insurance Call Center job openings:

Commission Insurance Call Center jobs near you

Call Center Manager

Air Control AZ

Lake Havasu City, AZ • On-site

$80K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Here's the honest pitch: we're a growing home service company, and the call center is one of the most important seats in the building. We're looking for a leader who knows how to take a team that cares about doing good work and help them perform at the next level.
If that sounds like the kind of role you've been waiting for, keep reading.
What You'll Actually Do
Forget the standard job description bullets. Here's the real shape of the role:
  • Lead, coach, and inspire a team of CSRs to consistently hit booking, conversion, and sales targets. The numbers matter, and you'll be the one driving the team toward them.
  • Build the culture. The call center is the front door of our business. Customers form their first impression of us on a phone call, and your team sets that tone every day. You'll build a culture of ownership, urgency, and real customer care.
  • Coach for excellence. Monitor calls, give feedback, run training, and develop your team. The CSRs who report to you should be measurably better six months after you start than they are today.
  • Drive inbound and outbound strategy. Build the playbooks, refine the scripts, evolve the booking process, and find new ways to convert more calls into booked appointments.
  • Partner across the company. The call center doesn't work in a vacuum. You'll partner closely with our Service Managers, dispatch team, and marketing to make sure leads, bookings, and customer experience all align.
  • Solve problems fast. Customer issues, staffing gaps, workflow breakdowns, scheduling crunches. You'll be the one keeping the wheels on while also fixing the road.
  • Tell the story with data. You'll know your KPIs cold, present them to leadership regularly, and translate the numbers into a clear narrative of what's working, what's not, and what's changing.
  • Plan ahead. Anticipate seasonal spikes, demand surges, and staffing needs so the team is set up to win, not scrambling to keep up.

Who You Are
We're looking for a specific kind of leader. If most of this sounds like you, we should talk:
  • You've led a team before - and you loved it. Minimum 3 years in a Call Center leadership role or high-volume customer service environment. You know what it takes to get the most out of a team day after day.
  • You've got a track record of results. You can point to specific numbers that got better because you were in the seat - booking rates, conversion rates, abandon rates, customer satisfaction. Whatever it was, you moved it.
  • You build people. You see coaching as one of the most important parts of the job, not a chore. If your CSRs say they grew because of you, you've done it right.
  • You're a self-starter with a 'figure it out' attitude. You're comfortable in the gray, you don't wait around for someone to hand you a playbook, and you move fast when something needs solving.
  • You communicate well - with everyone. You can connect with a frustrated customer, coach a struggling CSR, and present a performance report to leadership with equal confidence.
  • You're organized and detail-oriented. You can juggle multiple priorities in a fast-paced environment without dropping the ball.
  • You're tech-savvy. Comfortable with Microsoft Office and CRM/call center systems. Bonus if you've worked in ServiceTitan and AI.

What You Get
  • $80,000-$110,000 DOE.
  • Top performers here are among the highest paid in Mohave County.
  • Company-paid health insurance and short-term disability.
  • Voluntary dental, vision, life insurance, supplemental life, and long-term disability.
  • 401(k) plan with company match.
  • Paid time off and paid holidays.
  • Ongoing training and development.
  • A family-oriented culture where we support one another, celebrate wins, and have fun along the way.
  • Lake Havasu City living - boating, sunshine, no traffic, and a real community.

Equal Opportunity Employer/E-Verify Employer

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