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Insurance Call Center Jobs in British Columbia (NOW HIRING)

HUB

Team Lead, Personal Insurance

Burnaby, BC · On-site

CA$55K - CA$65K/yr

... call center best practices Additional Responsibilities * Support special projects as assigned ... General Insurance Level 2 License (required) * Intermediate computer proficiency, including ...

VIMO INC.

$19 - $20.50/hr

... insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools ...

Pitcher & Doyle

Client Care Representative

Langley, BC · Hybrid

... call centre experience an asset) * General Insurance Level 1 licence or ability to obtain * Exposure to claims processes and/or premium finance considered an asset * Strong attention to detail ...

TST-CF Express

Dispatch Supervisor

Burnaby, BC · On-site

Generally, maintain an open and effective communication with delivery personnel to insure fairness ... Previous experience with dispatch/call center environment an asset * Transportation industry ...

HUB

Auto Retention Associate

Prince George, BC · On-site

CA$41K - CA$45K/yr

Level 1 Insurance License required * Customer service and or call center experience an asset A day in the life - * Build relationships with clients, colleagues and leaders so you can deliver a best ...

HUB

Auto Retention Associate

Victoria, BC · On-site

CA$41K - CA$45K/yr

Level 1 Insurance License required * Customer service and or call center experience an asset A day in the life - * Build relationships with clients, colleagues and leaders so you can deliver a best ...

HUB

Auto Retention Associate

Abbotsford, BC · On-site

CA$41K - CA$45K/yr

Level 1 Insurance License required * Customer service and or call center experience an asset A day in the life - * Build relationships with clients, colleagues and leaders so you can deliver a best ...

Reimagined Parking

Customer Service Agent

Vancouver, BC

CA$19 - CA$21/hr

REQUIREMENTS: * 1+ years of customer service or call center experience. * Valid driver's license ... Basic Life and Accidental Death Insurance to secure your future with essential protection for you ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in British Columbia

Insurance Call Center information

See British Columbia salary details

$9

$20

$49

How much do insurance call center jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for insurance call center in British Columbia is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.95 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are popular job titles related to Insurance Call Center jobs in British Columbia?

For Insurance Call Center jobs in British Columbia, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in British Columbia look for?

The top searched job categories for Insurance Call Center jobs in British Columbia are:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in British Columbia as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $42,928 per year, or $20.6 per hour.

Call Center & Contact Center Professionals

Hire Resolve.com

Vancouver, BC • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 25 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development