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Insurance Call Center Jobs in Philadelphia, PA (NOW HIRING)

KS insurance group

Call Center Representative

Evesham, NJ · On-site

$45K - $74K/yr

Call Center Representative We are expanding and hiring 2 motivated Call Center Representatives to handle inbound calls from customers already interested in our products and services. This is a sales ...

Fieldprint

Call Center Trainer

Mount Laurel, NJ

$18 - $20/hr

Liaise with department managers to identify training structure and training needs for Call Center ... Voluntary insurance coverage plans (life, disability, etc.) * Paid lunch breaks * Paid time off

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent is the primary point of contact for property owners in connection with the ... Portable Colonial Supplemental Life and STD/LTD Insurance Options * Employee Assistance Program

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent is the primary point of contact for property owners in connection with the ... Portable Colonial Supplemental Life and STD/LTD Insurance Options * Employee Assistance Program

Fieldprint

Call Center Trainer

Mount Laurel, NJ

$18 - $20/hr

Liaise with department managers to identify training structure and training needs for Call Center ... Voluntary insurance coverage plans (life, disability, etc.) * Paid lunch breaks * Paid time off

Portnoff

Call Center Agent

King Of Prussia, PA · On-site

$14.75 - $19.25/hr

The Call Center Agent is the primary point of contact for property owners in connection with the ... Portable Colonial Supplemental Life and STD/LTD Insurance Options * Employee Assistance Program

Fieldprint

Call Center Trainer

Mount Laurel, NJ · On-site

$18 - $20/hr

Liaise with department managers to identify training structure and training needs for Call Center ... Voluntary insurance coverage plans (life, disability, etc.) * Paid lunch breaks * Paid time off

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Philadelphia, PA

Insurance Call Center information

See Philadelphia, PA salary details

$10

$17

$25

How much do insurance call center jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for insurance call center in Philadelphia, PA is $17.37, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $19.18 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs

What are the most commonly searched types of Insurance Call Center jobs in Philadelphia, PA?

The most popular types of Insurance Call Center jobs in Philadelphia, PA are:

What are popular job titles related to Insurance Call Center jobs in Philadelphia, PA?

For Insurance Call Center jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Insurance Call Center jobs in Philadelphia, PA look for?

The top searched job categories for Insurance Call Center jobs in Philadelphia, PA are:

Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,135 per year, or $17.4 per hour.

Insurance Call Center Sales Agent

AAA Club Alliance, Inc.

Wilmington, DE • On-site

$17.45 - $31.48/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

AAA Club Alliance rating

7.1

Company rating: 7.1 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

251st of 311 rated insurance

Job description

  • Become part of AAA's established & trusted brand! We've been serving our members for over 100 years
  • Ability to quote and sell through multiple insurance carriers
  • Unlimited monthly bonus potential
  • Leads provided
  • Computer equipment provided by AAA Club Alliance

AAA Total Rewards Package includes:
  • The starting base compensation for this position is $17.45 to $31.48. For candidates located in New Jersey, the salary range is $21.55 to $31.48. Actual pay will be based on factors such as applicant experience and geographic location.
  • This position is eligible to earn uncapped monthly bonuses, with average bonus pay of $1,132.00 - $2,233.00 per month
  • An in-house virtual training program - The Insurance Learning Academy

The ideal candidate will have:
  • An active Personal Lines or Property & Casualty license
  • Schedule Requirements:
  • Sundays, 9:00am-4:00pm, and Monday through Thursday, 9:30am-6:00pm OR
    Saturdays, 10:00am-6:00pm, and Tuesday through Friday, 9:30am-6:00pm,
  • 2+ years of sales experience in Personal Lines Insurance (home & auto)
  • Experience selling in multiple states OR selling multiple carriers preferred
  • Proficiency in navigating a variety of software (such as CRM, carrier platforms, agency management system, and MS Office).

The primary duties of the Insurance Sales Agent are to:
  • Identify customer needs and recommend appropriate insurance products. Offering an array of personal lines, small commercial and life insurance products
  • Establish strong customer and community relationships to help develop additional leads and referrals
  • Maintain partnerships with insurance company representatives and underwriters

#LI-Remote
Full time Associates are offered a comprehensive benefits package that includes:
  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
  • And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Insurance

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