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Insurance Call Center Jobs in Texas (NOW HIRING)

EyeSouth Partners LLC

Call Center Representative

Alvin, TX

$13 - $16.25/hr

As a Call Center Representative, you will play a vital role in delivering high-quality service to ... Provide accurate and detailed information about healthcare services, procedures, and insurance ...

Coastal Eye Associates

Call Center Representative

Alvin, TX · On-site

$13 - $16.25/hr

Position Summary As a Call Center Representative, you will play a vital role in delivering high ... Provide accurate and detailed information about healthcare services, procedures, and insurance ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

COM, serves the insurance industry as a leading national service provider in researching and ... VRC is seeking qualified call center research assistants with nationwide call center experience.

MAP

Call Center Specialist

North Richland Hills, TX · On-site

$17/hr

Immediately hiring Full Time Call Center Specialists! What is a Call Center Specialist? Our ... Free Life Insurance policy * Legal Assistance Compensation: $17 / Hour Shifts Offered ...

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just ... Health, Vision, Dental, and Life Insurance options * Incentive bonuses for performance & teamwork

Same Day Water Heaters

Call Center Associate

Houston, TX · On-site

$16 - $17/hr

Call Center Associate - Join the Same Day Water Heaters Family! Are you looking for more than just ... Health, Vision, Dental, and Life Insurance options * Incentive bonuses for performance & teamwork

The Physicians Centre Hospital

Call Center Rep

Bryan, TX

$13.50 - $16.75/hr

Responsible for keeping the call center area clean, organized, and of a professional appearance ... insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Texas

Insurance Call Center information

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$9

$16

$23

How much do insurance call center jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for insurance call center in Texas is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.69 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Texas? The most popular types of Insurance Call Center jobs in Texas are:
What are popular job titles related to Insurance Call Center jobs in Texas? For Insurance Call Center jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Texas look for? The top searched job categories for Insurance Call Center jobs in Texas are:
What cities in Texas are hiring for Insurance Call Center jobs? Cities in Texas with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Texas as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,362 per year, or $16 per hour.

Call Center Specialist

PEARL STREET DENTAL GROUP

Dallas, TX

$16.50 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Excited to be growing our team! We are in need of a Call Center Specialist who loves to chat with patients, is a scheduling rock star, and has a great phone ettiquette. We have a great team and can't wait to meet you!

Responsibilities:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner

- Provide accurate information about services to customers

- Perform data entry and maintain customer records in the system

- Assist with resolving customer complaints or issues

- Follow call center scripts and procedures to ensure consistency and quality of service

- Collaborate with team members to achieve call center goals

- Handle customer inquiries via email or chat if necessary

Skills:

- Excellent phone etiquette and communication skills

- Proficient in data entry and computer systems

- Previous experience in a call center or customer service role is required

-Dental office experience is preferred

- Knowledge of dental office procedures is a plus

- Bilingual in English and Spanish is highly desirable

- Ability to analyze customer needs and provide appropriate solutions

- Multilingual abilities are a plus

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to Relocate:

  • Dallas, Tx 75201: Relocate before starting work (Required)

Work Location: In person

Requirements

  • Previous call center experience
  • Dental experience strongly preferred

Apply