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Insurance Call Center Jobs in Texas (NOW HIRING)

The Physicians Centre Hospital

Call Center Rep

Bryan, TX · On-site

$13.50 - $16.75/hr

Responsible for keeping the call center area clean, organized, and of a professional appearance ... insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling ...

The Physicians Centre Hospital

Call Center Rep

Bryan, TX · On-site

$14.75 - $18.50/hr

Responsible for keeping the call center area clean, organized, and of a professional appearance ... insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling ...

Addison Group

Bilingual Call Center Manager

Bedford, TX · On-site

$75K - $90K/yr

Bilingual Call Center Manager Industry: Professional Services Location (City, State): Fort Worth ... Experience in legal services, insurance, healthcare, financial services, or another professional ...

Senske Services

Call Center Agent

Coppell, TX

$18 - $22/hr

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Affordable health care packages that include medical, dental, vision and life insurance * 401K, PTO ...

Senske Services

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Affordable health care packages that include medical, dental, vision and life insurance * 401K, PTO ...

Senske Services

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Affordable health care packages that include medical, dental, vision and life insurance * 401K, PTO ...

ValorVIP

Call Center Representative

Dallas, TX · On-site

$15.75 - $19.75/hr

Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

Senske Lawn and Tree Care

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

POSITION SUMMARY: The Call Center Agent receives calls to resolve basic and routine customer ... Affordable health care packages that include medical, dental, vision and life insurance * 401K, PTO ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Texas

Insurance Call Center information

See Texas salary details

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How much do insurance call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for insurance call center in Texas is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.69 per hour, depending on experience, location, and employer.

What is an insurance call center job?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an insurance call center representative?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Texas? The most popular types of Insurance Call Center jobs in Texas are:
What are popular job titles related to Insurance Call Center jobs in Texas? For Insurance Call Center jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Texas look for? The top searched job categories for Insurance Call Center jobs in Texas are:
What cities in Texas are hiring for Insurance Call Center jobs? Cities in Texas with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,362 per year, or $16 per hour.

Call Center Rep

The Physicians Centre Hospital

Bryan, TX • On-site

$13.50 - $16.75/hr

Full-time

Re-posted 5 days ago

Job description

Job Duties and Responsibilities:
  • Welcomes and greets all patients and visitors over the phone

  • Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette
  • Responsible for keeping the call center area clean, organized, and of a professional appearance
  • Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls
  • Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
  • Ensures the availability of treatment information by maintaining proper patient records
  • Responds to patients, prospective patients, and visitors' inquiries in a courteous manner
  • Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail
  • Be a team player and assist with other tasks during downtime
  • Protects patient confidentiality by making sure protected health information is secured

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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