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Insurance Call Center Jobs in Texas (NOW HIRING)

All Medical Personnel

Clerical - Call Center

Dallas, TX · On-site

$20 - $22/hr

... insurance, and providing vital information to patients and healthcare providers. If you're ... call center, healthcare setting, or customer service environment Basic computer proficiency ...

The Physicians Centre Hospital

Call Center Rep

Bryan, TX · On-site

$13.50 - $16.75/hr

Responsible for keeping the call center area clean, organized, and of a professional appearance ... insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling ...

Surgery Partners

Call Center Rep

Bryan, TX

$14.75 - $18.50/hr

Call Center Rep Job Category: Registration and Scheduling Requisition Number: CALLC038887 Posted ... insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling ...

The Physicians Centre Hospital

Call Center Rep

Bryan, TX · On-site

$13.50 - $16.75/hr

Responsible for keeping the call center area clean, organized, and of a professional appearance ... insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling ...

MCI

Call Center Representative

Addison, TX

$15.50 - $19.25/hr

Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ...

Valor VIP

Call Center Representative

Addison, TX

$15.50 - $19.25/hr

Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ...

ValorVIP

Call Center Representative

Addison, TX · On-site

$15.50 - $19.25/hr

Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

ValorVIP

Call Center Representative

Addison, TX

$15.50 - $19.25/hr

Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Texas

Insurance Call Center information

See Texas salary details

$9

$16

$23

How much do insurance call center jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for insurance call center in Texas is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.69 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Texas? The most popular types of Insurance Call Center jobs in Texas are:
What are popular job titles related to Insurance Call Center jobs in Texas? For Insurance Call Center jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Texas look for? The top searched job categories for Insurance Call Center jobs in Texas are:
What cities in Texas are hiring for Insurance Call Center jobs? Cities in Texas with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Texas as of June 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $33,362 per year, or $16 per hour.
Call Center Representative

Call Center Representative

Perdue, Brandon, Fielder, Collins and Mott L.L.P.

Amarillo, TX • On-site

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Join our dynamic team as a Full-Time Call Center Representative at Perdue, Brandon, Fielder, Collins and Mott L.L.P. in Amarillo, Texas. This onsite position offers a vibrant office environment where your contributions significantly impact customer service excellence. You will thrive in a fast-paced, energetic atmosphere designed to foster high performance and collaboration among colleagues. With a starting pay of $15.00 per hour, this role not only offers competitive compensation but also provides a chance to sharpen your skills in customer interactions and problem-solving.
You will play a vital role in creating positive experiences for our clients while reflecting our core values of integrity and tenacity. You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, and Paid Time Off. If you're ready to take the next step in your career and be part of a team that puts people first, we encourage you to apply today!
Perdue, Brandon, Fielder, Collins and Mott L.L.P.: What drives us
Perdue Brandon strives to create an environment for our team and clients to thrive. That includes knowing our Mission, having a Vision and building on the Core Values that serve as our foundation. Our Mission: Anchored in trust, our law firm pursues excellence with a relentless dedication to reliability, respect and results, creating partnerships that fuel success. Our Vision: To ensure every community has the resources to prosper.
What would you do as a Call Center Representative
As a Full-Time Call Center Representative at Perdue, Brandon, Fielder, Collins and Mott L.L.P. in Amarillo, Texas, you will play a pivotal role in our customer service operations by making outbound calls and efficiently managing a high volume of inbound calls. Your expertise will help ensure that every interaction reflects our commitment to excellence and integrity. In this fast-paced office environment, you will engage with a diverse clientele, addressing inquiries and resolving issues with professionalism and tenacity. Whether initiating outreach or responding to incoming requests, you will contribute to a high-performance team that values customer satisfaction and encourages energetic collaboration among all representatives.
This role is ideal for those who thrive on busy days and enjoy the challenge of meeting the needs of our customers head-on.
Requirements for this Call Center Representative job
To excel as a Full-Time Call Center Representative at Perdue, Brandon, Fielder, Collins and Mott L.L.P. in Amarillo, Texas, candidates should possess a combination of essential skills and relevant experience. Previous office experience is preferred, as it will help you navigate our structured environment effectively. A background in customer service is highly valued, enabling you to engage meaningfully with clients during both inbound and outbound calls. Strong oral and written communication skills are crucial for articulating information clearly and professionally.
Proficiency in Microsoft Office applications-specifically Word, Outlook, and Excel-is necessary for efficiently managing correspondence and data. Additionally, a proactive approach, attention to detail, and the ability to adapt in a fast-paced atmosphere will contribute significantly to your success in delivering outstanding customer service and upholding our firm's principles.
Knowledge and skills required for the position are:
  • Previous office experience preferred
  • Experience in customer service preferred
  • Strong oral and written communication skills
  • Proficiency in Microsoft Office, specifically word, outlook and excel
Join our team today!
If this sounds like the right job for you, don't wait - apply today to join our team. We look forward to hearing from you!
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