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Virtual Call Center Agent Jobs in Texas (NOW HIRING)

City of Amarillo

CALL CENTER AGENT

Amarillo, TX · On-site

$13.75 - $18/hr

Call Center Agent Under the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual who works closely with other team members to provide outstanding service to our ...

New

Red River Credit Union

Call Center Agent

Texarkana, TX · On-site

$13.50 - $17.75/hr

Call Center Agent Reports To: Call Center Supervisor / Call Center Manager Basic Function: Answers telephone inquiries regarding Credit Union services and member accounts. Resolves problems ...

Catch Vibe Voice

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent Introduction: Join a people-focused team where clear communication makes a difference. As a Call Center Agent , you'll support customers through professional and positive ...

New

Alphabe Insight

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Center Agent Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent to join our growing team in Dallas, TX. In this role, you will serve as the primary point of contact ...

Biz Voice Boost

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

Call Center Agent Location: Austin, TX Job Type: Full-time Job Summary: We are seeking a dedicated and motivated Call Center Agent to join our dynamic team. In this role, you will be the frontline ...

Alphabe Insight

Call Center Agent

Houston, TX · On-site

$34K - $39K/yr

Call Center Agent At Entertainment Travel Associates, we create memorable experiences by connecting people with exciting travel and entertainment opportunities. Our team is passionate about building ...

Senske Family of Companies

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

Call Center Agent The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying ...

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

The Jenkins Organization

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent At the Jenkins Organization, Inc., we're passionate about the RV Resort industry. As the parent company of Great Escapes RV Resorts, we specialize in acquisitions, development, and ...

Bocatti Experience

Call Center Agent

San Antonio, TX · On-site

$16 - $26/hr

Position Overview The Call Center Agent is responsible for handling inbound and outbound customer communications, assisting clients with inquiries, reservations, and service information. This role ...

Houston Zoo

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent The Call Center Agent is responsible for managing a variety of guest interactions via phone, email, and in person. Responsibilities include responding to inquiries about Zoo ...

Senske Services

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution.

Senske Services

Call Center Agent

Coppell, TX

$18 - $22/hr

The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution.

Alphabe Insight Inc

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent to join our growing team in Dallas, TX. In this role, you will serve as the primary point of contact for customers ...

Alphabe Insight Inc

Call Center Agent

Dallas, TX · On-site

$14.75 - $19.50/hr

Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent to join our growing team in Dallas, TX. In this role, you will serve as the primary point of contact for customers ...

General Call Center | Full-Time

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Centre Agents MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We ...

Senske Lawn and Tree Care

Call Center Agent

Coppell, TX · On-site

$18 - $22/hr

The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution.

Limitless East Marketing

Call Center Agent

Dallas, TX

$14.75 - $19.50/hr

Swift7 Consultants is seeking a motivated and detail-oriented Call Center Agent to join our growing team in Dallas, TX. In this role, you will serve as the primary point of contact for customers ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Texas

Virtual Call Center Agent information

See Texas salary details

$9

$16

$23

How much do virtual call center agent jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for virtual call center agent in Texas is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.69 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Texas? The most popular types of Call Center Agent jobs in Texas are:
What are popular job titles related to Virtual Call Center Agent jobs in Texas? For Virtual Call Center Agent jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Texas look for? The top searched job categories for Virtual Call Center Agent jobs in Texas are:
What cities in Texas are hiring for Virtual Call Center Agent jobs? Cities in Texas with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Texas as of July 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,362 per year, or $16 per hour.

CALL CENTER AGENT

City of Amarillo

Amarillo, TX • On-site

$13.75 - $18/hr

Other

Posted yesterday

New

City Of Amarillo rating

7.8

Company rating: 7.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

447th of 842 rated public administrative organizations

Job description

Call Center Agent

Under the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual who works closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Agent may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful Call Center Agent, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Essential Responsibilities
  • Answers or makes calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Builds lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizes software, databases, scripts, and tools appropriately.
  • Understands and strives to meet or exceed call center metrics while providing excellent consistent customer service.
  • Takes part in training and other learning opportunities to expand knowledge of company and position.
  • Adheres to all company policies and procedures.
  • ADA Profile: Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is required to exert up to 10 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or up to 5 pounds of force constantly to move objects. The employee is also required to balance, crouch, feel, finger, handle, pull, push, reach, speak, stand, stoop, talk, see, and walk. Also requires the ability to make rational decisions and perform repetitive motions.

The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state, and local law. The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case-by-case basis. If you need a reasonable accommodation for any part of the application or hiring process, please contact the Human Resources Office at 806-378-4294.

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