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Virtual Call Center Agent Jobs in Texas (NOW HIRING)

MCI Military Recruitment

Call Center Agent

Killeen, TX · On-site

$13.75 - $18/hr

We are seeking a dedicated and customer-focused Call Center Agent to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving ...

MCI Military Recruitment

Call Center Agent

Killeen, TX

$13.75 - $18/hr

We are seeking a dedicated and customer-focused Call Center Agent to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving ...

MCI Military Recruitment

Call Center Agent

Killeen, TX

$13.75 - $18/hr

We are seeking a dedicated and customer-focused Call Center Agent to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving ...

MCI Military Recruitment

Call Center Agent

Killeen, TX

$13.75 - $18/hr

We are seeking a dedicated and customer-focused Call Center Agent to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving ...

MCI Military Recruitment

Call Center Agent

Killeen, TX · On-site

$13.75 - $18/hr

We are seeking a dedicated and customer-focused Call Center Agent to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving ...

MCI Military Recruitment

Call Center Agent

Killeen, TX · On-site

$13.75 - $18/hr

We are seeking a dedicated and customer-focused Call Center Agent to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving ...

TJO 10 X 10 MANAGEMENT, L.P.

Call Center Agent

Houston, TX · On-site

$16 - $18/hr

Our Call Center Agents play a crucial role in ensuring that our customers' inquiries are promptly and satisfactorily addressed. This position reports directly to the Call Center Director. ESSENTIAL ...

MAP

Call Center Agent

North Richland Hills, TX · On-site

$17/hr

Part-Time Call Center AgentCompany: Map Communications l Location: North Richland Hills, TX (In-Office)Pay: $17/hr l Hours: Part-Time, Requires 1 weekend day (Sat/Sun) and HolidaysMap Communications ...

AnswerOne

Call Center Agent

Mcallen, TX · On-site

$16 - $18.50/hr

Part-Time Call Center AgentCompany: AnswerOne l Location: McAllen, TX (In-Office)Pay: $16-$18.50/hr l Hours: Part-Time, Requires 1 weekend day (Sat/Sun) and HolidaysAnswerOneis hiring Part-Time Call ...

MCI Careers

Call Center Agent

Killeen, TX · On-site

$14/hr

We are looking for Call Center Agents in the area to join our rapidly growing team. You will be responsible for handling inbound phone interactions with residential and business customers, managing ...

BCforward

Call Center Agent

Austin, TX

$14.75 - $19.50/hr

... or call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid Program and third party liability. Local Candidates Only; " Intermediate computer skills Excellent ...

BCforward

Call Center Agent

Austin, TX

$14.75 - $19.50/hr

... or call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid Program and third party liability. Local Candidates Only; " Intermediate computer skills Excellent ...

BCforward

Call Center Agent

San Antonio, TX

$13.50 - $17.75/hr

... or call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid Program and third party liability. Local Candidates Only; " Intermediate computer skills Excellent ...

BCforward

Call Center Agent

Austin, TX

$14.75 - $19.50/hr

... or call center experience required Minimum 1 year Microsoft Office "Knowledge of Texas Medicaid Program and third party liability. Local Candidates Only; " Intermediate computer skills Excellent ...

MCI Careers

Call Center Agent

Killeen, TX · On-site

$13.75 - $18/hr

We are looking for Call Center Agents in the area to join our rapidly growing team. You will be responsible for handling inbound phone interactions with residential and business customers, managing ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Texas

Virtual Call Center Agent information

See Texas salary details

$9

$16

$23

How much do virtual call center agent jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for virtual call center agent in Texas is $16.04, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.69 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Texas?

The most popular types of Call Center Agent jobs in Texas are:

What are popular job titles related to Virtual Call Center Agent jobs in Texas?

For Virtual Call Center Agent jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Texas look for?

The top searched job categories for Virtual Call Center Agent jobs in Texas are:

What cities in Texas are hiring for Virtual Call Center Agent jobs?

Cities in Texas with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Texas as of August 2026, with employment types broken down into 85% Full Time, 11% Part Time, and 4% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $33,362 per year, or $16 per hour.

Part-Time Call Center Agent NRH

MAP Communications

North Richland Hills, TX

$17/hr

Part-time

Re-posted 24 days ago

MAP Communications rating

6.5

Company rating: 6.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

28th of 72 rated call and contact centers

Job description

Part-Time Call Center Agent

Company: Map Communications l Location: North Richland Hills, TX (In-Office)

Pay: $17/hr l Hours: Part-Time, Requires 1 weekend day (Sat/Sun) and Holidays

Map Communications is hiring Part-Time Call Center Agents to assist callers during critical moments – from medical inquiries to locksmith requests. We handle inbound calls only; no sales or outbound calling required. No experience needed as we provide fully paid, hands-on training.

What You'll Do:

  • Handle incoming calls with a warm, helpful attitude.
  • Take accurate messages, transfer calls, and/or relay key information.
  • Use our call processing system to prioritize customer needs efficiently.

What We're Looking For:

  • Friendly, upbeat, and professional communication skills.
  • Strong English spelling and grammar.
  • Basic computer proficiency and typing speed of 35+ WPM.
  • Reliable attendance and strong work ethic.

Map Communications is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Ready to help others? Apply today!

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