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Virtual Call Center Jobs in Texas (NOW HIRING)

Hendall Inc

Call Center Specialist

El Paso, TX · On-site

$18/hr

PREFERRED QUALIFICATIONSPrior call center experience, especially in behavioral health or child ... Remote/virtual work is prohibited.As part of a 24x7x365 essential operation, this position may ...

Hendall Inc.

Call Center Specialist

El Paso, TX · On-site

$18/hr

Prior call center experience, especially in behavioral health or child/family services ... Remote/virtual work is prohibited. * As part of a 24x7x365 essential operation, this position may ...

Hendall Inc

Call Center Specialist

El Paso, TX · On-site

$18/hr

Prior call center experience, especially in behavioral health or child/family services ... Remote/virtual work is prohibited. * As part of a 24x7x365 essential operation, this position may ...

Hendall

Call Center Specialist

El Paso, TX · On-site

$18/hr

Prior call center experience, especially in behavioral health or child/family services ... Remote/virtual work is prohibited. * As part of a 24x7x365 essential operation, this position may ...

MCI Careers

Experienced Call Center Trainer

Dallas, TX · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that ... Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ...

MCI Careers

Experienced Call Center Trainer

Killeen, TX · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that ... Experience with LMS platforms and virtual training tools. * Knowledge of adult learning principles ...

24 Hour Fitness

Call Center Representative

Houston, TX · On-site

$14.75 - $18.50/hr

Studio and cycle classes, personal training, and innovative digital and virtual offerings are all ... JOB SUMMARY As a Call Center Representative, you are responsible for making warm calls to potential ...

24 Hour Fitness

Call Center Representative

Houston, TX · On-site

$15.25 - $19/hr

Studio and cycle classes, personal training, and innovative digital and virtual offerings are all ... JOB SUMMARY As a Call Center Representative, you are responsible for making warm calls to potential ...

Koniag

Lead Call Center Specialist

El Paso, TX · On-site

$15.25 - $19/hr

Koniag Professional Services, a Koniag Government Services company, is hiring Call Center ... Remote/virtual work is prohibited. * As part of a 24x7x365 essential operation, this position may ...

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All JobsCall Center JobsVirtual Call Center JobsVirtual Call Center Jobs in Texas

Virtual Call Center information

See Texas salary details

$4

$13

$19

How much do virtual call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for virtual call center in Texas is $13.10, according to ZipRecruiter salary data. Most workers in this role earn between $8.94 and $15.24 per hour, depending on experience, location, and employer.

What is a virtual call center?

A virtual call center is a customer service operation where agents work remotely rather than from a centralized physical location. These agents use internet-based software to handle inbound and outbound calls, as well as other customer interactions like emails or chats. Virtual call centers allow companies to employ staff from different locations, often improving flexibility and reducing overhead costs. They are commonly used in industries such as telecommunications, retail, and technical support.

How do I start my own virtual call center?

To start a virtual call center, you need to develop a business plan, acquire necessary technology such as call center software and reliable internet, and hire or train agents. Ensuring compliance with relevant regulations and establishing clear processes are also essential for effective operation.

What is the difference between Virtual Call Center vs Customer Service Representative?

AspectVirtual Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes training certificationsHigh school diploma or equivalent; customer service training often provided
Work EnvironmentRemote, home-based or virtual office settingTypically office-based or remote, depending on employer
Industry UsageCommon in call centers, customer support, salesCustomer support, sales, technical support roles
Job FunctionsHandling inbound/outbound calls, support, salesAssisting customers, resolving issues, providing product info

The Virtual Call Center and Customer Service Representative roles often overlap, especially in customer support functions. The main difference is that a Virtual Call Center refers to the entire remote operation or platform, while a Customer Service Representative is an individual role within that environment. Both roles require similar skills and credentials, but the Virtual Call Center emphasizes the remote, often technology-driven setup.

What are virtual call center jobs?

Virtual call center jobs focus on providing phone service in a variety of fields. While many people associate them with telemarketing and customer service, companies also use virtual call centers for things like setting appointments. In this role, you may help manage inbound and outbound calls, coordinate with other employees to find solutions to customer issues, and provide additional assistance or answer customer questions as needed. Many virtual call centers focus on a specific field. For example, a company may provide financial services or remote healthcare through a virtual call center. Virtual call centers frequently allow you to work from home.

What are the key skills and qualifications needed to thrive as a virtual call center representative, and why are they important?

To thrive as a Virtual Call Center Representative, you need excellent verbal communication, active listening, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is essential for daily operations. Patience, professionalism, and adaptability help representatives handle diverse customer needs and high-pressure situations. These skills are crucial for delivering effective customer support, resolving issues efficiently, and maintaining a positive brand reputation remotely.

What are some common challenges faced by employees in a virtual call center, and how can they be managed?

One common challenge in a virtual call center is staying focused and motivated while working remotely, often in a home environment with potential distractions. Additionally, communicating effectively with team members and supervisors can be more difficult without face-to-face interaction. To manage these challenges, it's helpful to establish a dedicated, quiet workspace, use reliable communication tools, and participate in regular team meetings. Many companies also offer training and support resources to help employees remain connected and productive.
More about Virtual Call Center jobs
What are the most commonly searched types of Call Center jobs in Texas? The most popular types of Call Center jobs in Texas are:
What are popular job titles related to Virtual Call Center jobs in Texas? For Virtual Call Center jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center jobs in Texas look for? The top searched job categories for Virtual Call Center jobs in Texas are:
What cities in Texas are hiring for Virtual Call Center jobs? Cities in Texas with the most Virtual Call Center job openings:
Virtual Call Center jobs near you
Infographic showing various Virtual Call Center job openings in Texas as of August 2026, with employment types broken down into 55% Full Time, 30% Part Time, and 15% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $27,250 per year, or $13.1 per hour.

Part-Time Virtual Outbound Call Center Representative

Windy City Call Center

Addison, TX • On-site, Remote

$15 - $17/hr

Part-time

PTO

Posted 10 days ago

Job description

Responsive recruiter
We're an appointment-setting call center looking for part time outbound call center professionals who enjoy connecting with customers and setting quality appointments. We believe great people build great teams, so we're always interested in meeting talented individuals. This posting is for future openings.
What You'll Do
  • Call homeowners who have expressed interest in home improvement services
  • Set qualified appointments while meeting performance goals
  • Work a fixed schedule that you build within our available business hours
  • Friday availability is required
  • Sunday availability is required

What We're Looking For
  • Prior outbound call center experience (appointment setting preferred)
  • Strong listening skills and a professional phone presence
  • Ability to multitask while speaking on the phone and navigating multiple computer applications
  • Texas residency required
  • Reliable, dependable, and able to consistently work required Friday and Sunday shifts

Pay and Benefits
  • $15.00-$17.00 per hour, based on experience
  • Pay increase after 30 days of employment
  • Paid Time Off (PTO) after 90 days for both full-time and part-time employees
  • Paid online training

Technical Requirements
  • High-speed wired internet connection (Wi-Fi not permitted)
  • Windows 11 or newer with at least 8GB RAM and a 2.10 GHz processor
  • Webcam required for training and meetings

If you're looking for a professional work-from-home opportunity and would like to be considered for future openings, we'd love to hear from you!
If you are excited about this opportunity, we want to hear from you! Applying is quick and easy - click below to get started now. Please fill out this application from the home computer that you would use if you were hired for this position.
By pressing "apply", you give us consent to follow-up with you about this job opportunity by call, pre recorded message or text message at the phone number above and that contact may be through an automated system or manually dialed. Consent to contact your cell phone is not required. If you prefer for us to not contact your cell phone, please provide another number. You also give us consent to contact you about this job opportunity and future job opportunities by email.
Compensation: $15.00 - $17.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Windy City Call Center LLC
We are headquartered in the northwest suburbs of Chicago and are experiencing exceptional growth. This position will be a part of the Windy City Call center team which is one of the fastest growing parts of our business. We support our clients with inbound and outbound call center services in education, home improvement, insurance and other business verticals. Our clients utilize our seasoned representatives to make outbound calls on their behalf to qualify the inquiries they receive from any number of sources. We call verify these leads and transfer the interested prospects to their call centers.
Company Website:

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