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Insurance Call Center Jobs in Indiana (NOW HIRING)

CAPS & Maple City

Call Center Representative

Goshen, IN

$19.02 - $22.93/hr

The Call Center Representative is a member of the Patient Resources Team that includes health care ... Schedules patient visits, reviews insurance eligibility, and collects patient demographics ...

CAPS & Maple City

Call Center Representative

Goshen, IN · On-site

$19.02 - $22.93/hr

The Call Center Representative is a member of the Patient Resources Team that includes health care ... Schedules patient visits, reviews insurance eligibility, and collects patient demographics ...

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How much do insurance call center jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for insurance call center in Indiana is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Indiana? The most popular types of Insurance Call Center jobs in Indiana are:
What are popular job titles related to Insurance Call Center jobs in Indiana? For Insurance Call Center jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Indiana look for? The top searched job categories for Insurance Call Center jobs in Indiana are:
What cities in Indiana are hiring for Insurance Call Center jobs? Cities in Indiana with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Indiana as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,075 per year, or $16.4 per hour.
Call Center Director

Call Center Director

Central Business Solutions, Inc

Indianapolis, IN • On-site

Other

Posted 11 days ago

Job description

Our Client is seeking an experienced Call Center Director in Indiana to lead a inbound/outbound communications team that supports admissions, client engagement, and referrals. This position will lead and oversee daily call center and admissions operations, optimize workflows, drive performance using data, and ensure a compassionate, compliant experience for individuals, families, and referral partners from first contact through placement or service connection.

Key responsibilities

  • Manage daily call center operations (inbound inquiries and outbound outreach)
  • Oversee admissions/intake from initial contact through placement or service connection
  • Design, implement, and refine scripts, workflows, and communication standards
  • Develop, track and analyze KPIs, call metrics, and conversion data to improve outcomes and efficiency
  • Lead, coach, and develop call center and admissions staff
  • Ensure accurate documentation, insurance verification, and intake procedures
  • Maintain compliance with privacy, regulatory, and organizational standards
  • Build and sustain relationships with community partners, referral sources, and stakeholders
  • Prepare and present reports to support leadership and strategic planning
  • Collaborate with internal teams to ensure seamless handoffs from intake to service delivery
  • Promote a high-quality, empathetic customer experience across all interactions
Qualifications
  • Bachelor's degree in healthcare, business, or related field preferred
  • 5+ years of call center leadership experience (healthcare or human services strongly preferred)
  • Strong understanding of call center KPIs, performance management, and reporting
  • Experience managing high-volume inbound and outbound call environments
  • Demonstrated ability to lead, coach, and build engaged teams
  • Strong analytical, organizational, and problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to manage competing priorities in a fast-paced environment
  • Experience in behavioral health, social services, or similar service-based settings preferred

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