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Part Time Insurance Call Center Jobs in Indiana (NOW HIRING)

State of Indiana

Call Center Agent

Madison, IN

$12.65/hr

Part-time and intermittent employees enjoy flexible scheduling, have opportunities to learn new ... insurance, paid time off, and new parent leave. Equal Employment Opportunity: The State of Indiana ...

Indiana Central School Bus

School Bus Driver

Gary, IN · On-site

$25/hr

Life Insurance Call: 219.938.6570 Apply online: www.driveayellowbus.com * Wages based on ... Pass a physical and DOT-required Drug test Job Type: Part-time $25.00 per hour North America ...

Deaconess

Food Service Specialist (PART-TIME)

Newburgh, IN · On-site

$15 - $18/hr

Flexible work schedules - Full time/part-time/supplemental - Day/Eve/Night * Onsite children's care ... Patient Room Service Specialist, Patient Food Preparation, Patient Food Call Center, Café Station ...

MSCCN

Customer Service Representative

Indianapolis, IN · On-site

$30K - $45K/yr

Deliver excellent customer service in a high-volume call center, including responding to customer ... Life Insurance/AD&D * Short Term Disability * Employee Assistance Program (EAP) for work and ...

Tire Rack

Operator I PT-12:30p-5p

South Bend, IN

Operator I (Part-Time) Location: Tire Rack - South Bend, IN Department: Verification Employment Type: Part-Time, Non-Exempt Schedule: Monday- Friday, 12:30 p.m. - 5:00 p.m. (up to 20 hours per week ...

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All JobsInsurance Call Center JobsPart Time Insurance Call Center JobsPart Time Insurance Call Center Jobs in Indiana

Part Time Insurance Call Center information

What is a part time insurance call center job?

Part time insurance call center jobs involve working for an insurance company or agency to handle customer inquiries, process claims, provide policy information, and assist with billing or account changes over the phone. Employees typically work less than 40 hours per week and may have flexible or evening shifts. These roles require good communication skills, basic computer proficiency, and knowledge of insurance products and services. Training is usually provided, and the work can be done on-site or remotely depending on the employer.

What are the most common challenges faced by part-time employees in an insurance call center, and how can they be addressed?

Part-time insurance call center employees often face challenges such as managing high call volumes during peak hours, staying updated with frequent policy changes, and maintaining performance metrics within limited working hours. To address these challenges, it's helpful to proactively communicate with supervisors about scheduling and training needs, utilize available knowledge bases and resources, and participate in ongoing training sessions. Building strong collaboration with full-time colleagues and leveraging team support can also make adapting to changes and handling complex customer inquiries more manageable.

What are the key skills and qualifications needed to thrive as a part time insurance call center representative, and why are they important?

To thrive as a Part Time Insurance Call Center Representative, you need strong communication skills, basic insurance knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensing is beneficial. Outstanding active listening, patience, and problem-solving abilities help you build rapport and de-escalate challenging situations. These skills are vital for delivering excellent customer service, resolving inquiries efficiently, and maintaining client satisfaction in a high-volume call environment.

What is the difference between Part Time Insurance Call Center vs Part Time Insurance Customer Service Representative?

AspectPart Time Insurance Call CenterPart Time Insurance Customer Service Representative
CredentialsBasic insurance knowledge, communication skillsInsurance licensing or certification often preferred
Work EnvironmentCall center setting, high call volumeOffice or remote, direct customer interaction
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, brokers, carriers
Common Search & Comparison IntentCustomer support, call handlingPolicy info, claims, account management

While both roles involve assisting insurance customers, the Part Time Insurance Call Center primarily focuses on handling high-volume calls in a call center environment, often with less specialized insurance knowledge. In contrast, the Part Time Insurance Customer Service Representative may work directly with clients, providing detailed policy and claims assistance, sometimes requiring insurance certifications. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are the most commonly searched types of Insurance Call Center jobs in Indiana?

The most popular types of Insurance Call Center jobs in Indiana are:

What cities in Indiana are hiring for Part Time Insurance Call Center jobs?

Cities in Indiana with the most Part Time Insurance Call Center job openings:

Part Time Insurance Call Center jobs near you

Call Center Agent

Madison, IN

State of Indiana
Public Administration • 10K+ employees

7.0

Company rating: 7.0 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

41st of 50 rated states

People enjoy working here

Recommended by students

Respectful managers

Learn more about State of Indianaexternal

$12.65/hr

Full-time, Part-time

Medical, PTO

Re-posted 27 days ago

Job description

 Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana State Park Inns: 

As one of the oldest state park lodging systems in the country, the Indiana State Park Inns proudly operates seven unique and beautiful facilities throughout our great state of Indiana. Each one offers a unique experience for guests to enjoy the sights and sounds of nature and make memories naturally!

Role Overview: 

At the Indiana State Park Inns, success is based on teamwork, quality, integrity, loyalty, passion, friendliness, and safety. Indiana State Park Inns workers provide friendly customer service while ensuring the general upkeep of the inn to provide guests with a high-quality experience.

Salary Information: 

This position starts at $12.65 per hour.

A Day in the Life:

The Call Center Agent will provide a first-class service, ensuring that the guests’ needs are met, and will do this in a pleasant manner as an ambassador of the hotel. They will be knowledgeable about the product and effective at selling it on the telephone and handling general inquiries regarding bookings, and amenities. The essential functions of this role are as follows:

  • Answer phones and assist customers in making, altering, or canceling reservations.
  • Respond to emails with reservation information, confirmations, and additional details.
  • Advise customers regarding ongoing promotions or available upgrades that may enhance their experience.
  • Answer questions regarding rooms, facilities, rates, and events.
  • Accurately record customer information and charge credit cards upon successful reservations.
  • Completing daily tasks as assigned.
What You'll Need for Success:

You must meet the following requirements to be considered for employment:

  • High school diploma or GED certificate.
  • Excellent customer service skills.
  • Ability to take care of guests’ needs in a professional manner.
  • Excellent phone etiquette and verbal communication skills.
  • Strong computer proficiency and email communication skills.
  • Attention to detail and ability to resolve customer issues.
  • Ability to work independently and as a team.
  • Should expect to work afternoons, evenings, weekends, and holidays.
  • May be required to wear an Indiana State Park Inns-provided uniform.
  • May experience working in potentially inclement weather.
Benefits of Employment with the Indiana State Park Inns:

Indiana State Park Inns supplements its full-time workforce with intermittent and part-time employees to effectively manage the workload. Management will determine which positions are considered part-time and which are considered intermittent. Part-time and intermittent employees enjoy flexible scheduling, have opportunities to learn new skills, and experience working in one of the most beautiful places in Indiana!
 
Employees who are placed in intermittent positions work less than 30 hours per week and are not eligible for benefits. Employees who are placed in part-time positions work 30-36 hours per week and are eligible for a limited benefits package which includes medical insurance, paid time off, and new parent leave.  

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

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