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Part Time Insurance Call Center Jobs in Indiana (NOW HIRING)

Tire Rack

Operator I PT-8a-12:30p

South Bend, IN · On-site

Operator I (Part-Time) Location: Tire Rack - South Bend, IN Department: Verification Employment Type: Part-Time, Non-Exempt Schedule: Monday- Friday, 8:00 a.m. - 12:30 p.m . (up to 20 hours per week ...

New

Tire Rack

Operator I PT-12:30p-5p

South Bend, IN · On-site

Operator I (Part-Time) Location: Tire Rack - South Bend, IN Department: Verification Employment Type: Part-Time, Non-Exempt Schedule: Monday- Friday, 12:30 p.m. - 5:00 p.m. (up to 20 hours per week ...

New

Lap of Love Veterinary Hospice

$45K/yr

... Support Center. At Lap of Love, you don't have to choose between a fulfilling career and a full ... Bereavement time off * Pet Insurance Additional Benefits available to Full-Time team members

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All JobsInsurance Call Center JobsPart Time Insurance Call Center JobsPart Time Insurance Call Center Jobs in Indiana

Part Time Insurance Call Center information

What is a part time insurance call center job?

Part time insurance call center jobs involve working for an insurance company or agency to handle customer inquiries, process claims, provide policy information, and assist with billing or account changes over the phone. Employees typically work less than 40 hours per week and may have flexible or evening shifts. These roles require good communication skills, basic computer proficiency, and knowledge of insurance products and services. Training is usually provided, and the work can be done on-site or remotely depending on the employer.

What are the key skills and qualifications needed to thrive as a part time insurance call center representative, and why are they important?

To thrive as a Part Time Insurance Call Center Representative, you need strong communication skills, basic insurance knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensing is beneficial. Outstanding active listening, patience, and problem-solving abilities help you build rapport and de-escalate challenging situations. These skills are vital for delivering excellent customer service, resolving inquiries efficiently, and maintaining client satisfaction in a high-volume call environment.

What is the difference between Part Time Insurance Call Center vs Part Time Insurance Customer Service Representative?

AspectPart Time Insurance Call CenterPart Time Insurance Customer Service Representative
CredentialsBasic insurance knowledge, communication skillsInsurance licensing or certification often preferred
Work EnvironmentCall center setting, high call volumeOffice or remote, direct customer interaction
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, brokers, carriers
Common Search & Comparison IntentCustomer support, call handlingPolicy info, claims, account management

While both roles involve assisting insurance customers, the Part Time Insurance Call Center primarily focuses on handling high-volume calls in a call center environment, often with less specialized insurance knowledge. In contrast, the Part Time Insurance Customer Service Representative may work directly with clients, providing detailed policy and claims assistance, sometimes requiring insurance certifications. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are the most common challenges faced by part-time employees in an insurance call center, and how can they be addressed?

Part-time insurance call center employees often face challenges such as managing high call volumes during peak hours, staying updated with frequent policy changes, and maintaining performance metrics within limited working hours. To address these challenges, it's helpful to proactively communicate with supervisors about scheduling and training needs, utilize available knowledge bases and resources, and participate in ongoing training sessions. Building strong collaboration with full-time colleagues and leveraging team support can also make adapting to changes and handling complex customer inquiries more manageable.
What are the most commonly searched types of Insurance Call Center jobs in Indiana? The most popular types of Insurance Call Center jobs in Indiana are:
What cities in Indiana are hiring for Part Time Insurance Call Center jobs? Cities in Indiana with the most Part Time Insurance Call Center job openings:
Part Time Insurance Call Center jobs near you

Operator I PT-8a-12:30p

Tire Rack

South Bend, IN • On-site

Part-time

Posted 2 days ago

New

Tire Rack rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Operator I (Part-Time)

Location: Tire Rack – South Bend, IN
Department: Verification
Employment Type: Part-Time, Non-Exempt
Schedule: Monday–Friday, 8:00 a.m. – 12:30 p.m. (up to 20 hours per week)
Reports To: Payment and Verification Manager

Join the Tire Rack Team

Tire Rack is looking for a friendly, dependable, and customer-focused Operator I to join our Verification team. In this role, you'll be one of the first points of contact for customers, providing exceptional service over the phone while supporting our order verification process.

If you enjoy helping people, communicating clearly, and working in a fast-paced environment where no two days are the same, we'd love to hear from you.

What You'll Do

  • Answer incoming customer phone calls professionally and courteously.

  • Assist customers by updating account and personal information.

  • Answer common customer questions regarding orders, products, and services.

  • Receive customer orders and ensure information is entered accurately.

  • Transfer calls to the appropriate department or team member when additional assistance is needed.

  • Resolve routine customer concerns while providing an excellent customer experience.

  • Enter Tire Rack promotional redemptions accurately and efficiently.

  • Assist the Verification team by entering and maintaining order notes.

  • Communicate effectively with team members and leadership to support daily operations.

  • Perform additional duties and projects as assigned.

What We're Looking For

  • Previous customer service experience with a strong focus on delivering excellent customer care.

  • Outstanding verbal communication and active listening skills.

  • Strong written communication skills for email and customer correspondence.

  • Comfortable using computers, web-based applications, and navigating the internet.

  • Strong attention to detail with excellent organizational skills.

  • Ability to multitask and remain composed in a fast-paced environment.

  • Self-motivated with the ability to work independently and as part of a collaborative team.

  • Flexibility to work occasional evenings or weekends as business needs require.

Education

  • High School Diploma or GED required.

Work Schedule

  • Monday through Friday

  • 8:00 a.m. – 12:30 p.m.

  • Up to 20 hours per week

  • Occasional Saturday and Sunday hours may be required based on business needs.

Why Join Tire Rack?

At Tire Rack, we believe great customer experiences start with great people. As an Operator I, you'll become part of a supportive team that values collaboration, professionalism, and continuous learning. Whether you're looking to grow your customer service skills or build a career with a company known for exceptional service, this is a great opportunity to make an impact.

Ready to help deliver an outstanding customer experience? Apply today and become part of the Tire Rack team!


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