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Insurance Call Center Jobs in Indiana (NOW HIRING)

COLLINS MOBILE

Call Center Representative

Marion, IN · On-site

$17/hr

... insurance • Uncapped Commission • Life insurance at no cost to you • Paid time off • 401K option after 6 months of employment Pay will be based on experience Work Environment This is not ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN · On-site

Provides information to patients regarding scheduling, insurance coverage and other information as authorized by the Call Center Lead/Call Center Manager. * Sends tasks to providers and other staff ...

HealthLinc

Phone Operator (51257)

Valparaiso, IN

Provides information to patients regarding scheduling, insurance coverage and other information as authorized by the Call Center Lead/Call Center Manager. * Sends tasks to providers and other staff ...

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All JobsInsurance Call Center JobsInsurance Call Center Jobs in Indiana

Insurance Call Center information

See Indiana salary details

$10

$16

$23

How much do insurance call center jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for insurance call center in Indiana is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.08 per hour, depending on experience, location, and employer.

What are insurance call center jobs?

Insurance call center jobs involve assisting customers over the phone with their insurance policies, claims, billing questions, and other related inquiries. Employees in these roles may work for insurance companies or third-party service providers, handling both inbound and outbound calls. Common responsibilities include explaining policy details, processing claims, updating customer information, and resolving issues or complaints. These positions require strong communication skills, patience, and a good understanding of insurance products and regulations. Many insurance call center jobs offer training for new hires to help them become familiar with industry terminology and company procedures.

What are the key skills and qualifications needed to thrive as an Insurance Call Center Representative, and why are they important?

To thrive as an Insurance Call Center Representative, you need strong customer service skills, a solid understanding of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center telephony systems, and sometimes state insurance licensing are important technical qualifications. Excellent communication, active listening, and problem-solving skills help you stand out in this customer-focused role. These skills and qualifications are crucial for providing accurate information, resolving client issues efficiently, and ensuring customer satisfaction in a competitive environment.

What Are Jobs at an Insurance Call Center?

Jobs at an insurance call center include customer service representatives who answer calls and help customers. As a call center worker, you may assist a customer in troubleshooting issues with insurance billing, eligibility, and claims. You can also work as a sales agent who calls prospective customers and offers an insurance plan, policy, or service. Your goal in this position is to help the customer find the right product and close the sale. Your responsibilities involve using computer systems to track call data, client information, and sales records. Your duties require an intimate understanding of the company’s policies.

What are some common challenges faced by agents in an insurance call center, and how can they be overcome?

Agents in an insurance call center often encounter challenges such as managing high call volumes, addressing complex customer inquiries, and keeping up with frequently changing policies and regulations. To overcome these obstacles, successful agents develop strong communication and problem-solving skills, take advantage of ongoing training, and use available knowledge bases or support from experienced colleagues. Building resilience and maintaining a customer-focused mindset also help ensure a positive experience for both the agent and the customer.

What is the difference between Insurance Call Center vs Insurance Customer Service Representative?

AspectInsurance Call CenterInsurance Customer Service Representative
CredentialsTypically requires insurance licensing and customer service experienceOften requires similar licensing and customer service skills
Work EnvironmentCall center setting, high call volume, team-basedOffice or remote, direct interaction with clients
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, carriers, brokers
Common Search & ComparisonYesYes

Insurance Call Center agents and Insurance Customer Service Representatives share similar credentials and work environments, often overlapping in licensing and customer interaction. The main difference lies in the setting: call center roles focus on handling high-volume calls in a team environment, while customer service reps may have more direct, personalized client interactions. Both roles are essential in the insurance industry and frequently compared by job seekers.

More about Insurance Call Center jobs
What are the most commonly searched types of Insurance Call Center jobs in Indiana? The most popular types of Insurance Call Center jobs in Indiana are:
What are popular job titles related to Insurance Call Center jobs in Indiana? For Insurance Call Center jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Insurance Call Center jobs in Indiana look for? The top searched job categories for Insurance Call Center jobs in Indiana are:
What cities in Indiana are hiring for Insurance Call Center jobs? Cities in Indiana with the most Insurance Call Center job openings:
Insurance Call Center jobs near you
Infographic showing various Insurance Call Center job openings in Indiana as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,075 per year, or $16.4 per hour.

Call Center Representative

COLLINS MOBILE

Marion, IN • On-site

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

All Collins Mobile employees must live in one the following states to be eligible for remote work:
  • Indiana
  • Michigan
  • Ohio
  • Kentucky
  • Minnesota

Job Summary
Our Remote Wireless Sales Representative is a customer service and inbound sales focused role. The Remote Wireless Sales Representative is responsible for answering inbound sales calls in a friendly and urgent manner. You will work with customers to complete sales, assist with questions, and work with your team to meet your goals. In this role, you'll earn not only an hourly rate, but also an extremely competitive uncapped commission; what you earn, you get.
Job Functions
• Answer Inbound Calls
• Troubleshoot problems and complaints
• Respond promptly to emails/messages from customers
• Accurately note customer accounts
• Process Orders, Forms, and Applications
• Upsell Products and/or services when appropriate
• Willingness to listen and deescalate situations when needed
• Complete ongoing training for product and service updates as needed
• Other duties as assigned
Skills, Qualifications, and Requirements
• Bilingual/Spanish Speaking encouraged to apply
• Access to Telephone and High Speed Internet (if remote)
• Access to stable Internet
• Ability to Travel to Corporate Office for initial training
• Customer service experience
• Strong Computer Skills
• Excellent Communication Skills, both spoken and written
• Strong time management skills
• Adaptability and flexibility
• Problem Solving
• Ability to build relationships with callers
• Excellent Organizational Skills
• Positive Attitude
• Punctual and Dependable
• High School Diploma or Equivalent
Benefits
• Health, Dental and Vision insurance
• Uncapped Commission
• Life insurance at no cost to you
• Paid time off
• 401K option after 6 months of employment
Pay will be based on experience
Work Environment
This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization. The responsibilities of this role may change at any time with or without notice.

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