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Home Based Inbound Call Center Jobs in North Carolina

Avcend

Call Center Representative

Cary, NC · On-site

$20.40/hr

McKesson Pay Rate: $20.40/hour on W2 Duration: 3-month contract (Temp-to-Perm based on performance ... The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls ...

Avcend

Call Center representative

Cary, NC · On-site

$20/hr

The Call Center Representative supports Pharmacy Operations by handling inbound and outbound calls related to prescription status, refill scheduling, delivery coordination, and general customer ...

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Home Based Inbound Call Center information

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$11

$15

$20

How much do home based inbound call center jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for home based inbound call center in North Carolina is $15.75, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $16.59 per hour, depending on experience, location, and employer.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are the most commonly searched types of Inbound Call Center jobs in North Carolina?

The most popular types of Inbound Call Center jobs in North Carolina are:

What cities in North Carolina are hiring for Home Based Inbound Call Center jobs?

Cities in North Carolina with the most Home Based Inbound Call Center job openings:

Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 10% Part Time, and 6% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $32,763 per year, or $15.8 per hour.

Team Lead Inbound Call Center

Winston Salem, NC • On-site

ReqRoute Inc
201 - 500 employees
Learn more about ReqRoute Incexternal

$21/hr

Other

Re-posted 23 days ago

Job description

Team Lead Inbound Call Center

Location: Winston, NC-Onsite

Contract: C2H

Rate: $21/hr on w2

Job Description

This position requires individuals to perform the following duties and work as part of a team:

  • Meet all KPI Metrics and Deliverables as assigned.
  • Determines and delegates cases to be worked by Representatives when applicable.
  • Supervises workload and oversees quality of work by assuring prompt feedback to associates.
  • Evaluates work of associates. Provides direction and coaching by identifying areas of improvement needed.
  • Attend all required meetings with clients and provide reporting as necessary.
  • Implements ongoing training and development of all associates.
  • Complete weekly and monthly payroll and timecards for associates.
  • Ensure their teams complete all compliance courses as assigned by Cognizant & Client.
  • Responsible for conducting employee reviews on a monthly basis.
  • Handle all escalation calls for team members as assigned.
  • Monitor call queues to ensure proper call handling efficiency targets are met.
  • Complete minimum phone time requirement each week/month as assigned by team manager.
Qualifications:
  • High level of Call Center knowledge and competence as evidenced by a minimum of 5 years' experience in a call center environment. Healthcare experience is preferred.
  • College degree preferred.
  • Ability to plan, organize and implement general business and personnel management practices as evidenced by successful completion of management and technical programs, completion of college level curriculum or equivalent related practical work experience. Knowledge of Auto/General Liability cost containment programs and proven account management skills a must.
  • Ability to lead change by addressing points of resistance at the team and/or individual level. The ability to independently evaluate and implement improvement plans.
  • Demonstrates an understanding of team building theory, and the techniques of continuous quality improvement and how they apply to ongoing activities.
  • Strong leadership skills including the ability to coach, develop and lead team members towards successful attainment of goals and objectives.
  • Excellent communication, negotiation, and interpersonal skills, to effectively interact, with all levels of an organization both internal and external.
  • Strong analytical, critical thinking, and problem-solving ability.
  • Demonstrated ability to provide consistent superior customer service to customers.
  • Act as a role model for the unit or office, taking on the work that others avoid and holding self and others accountable for high personal standards.
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About Reqroute

Sourced by ZipRecruiter

ReqRoute is a young, vibrant, and dynamic recruitment marketing agency focused on providing Recruitment Branding Solutions, HCM Business Consulting; Managed Services to its customers worldwide. No customer is small; we service small businesses to fortune 1000 customers across the globe. Based in the heart of Silicon Valley and offices in Vancouver & Toronto, Canada, we are passionate about building stronger employer brands to help employers attract the best talent. We differentiate ourselves by our strong value system, commitment to our clients, best practices and a sound industry experience in finding out-performers. ReqRoute develops sustainable relationships based on mutual trust, responsiveness and accountability. While we continue to expand the infrastructure and resources available to our clients, we remain nimble in our approach to customer service and the management of our relationships. We take time to properly understand our client needs and offer a full range of cost effective, client centric solutions to a diverse client base. We offer flexible delivery methods to help our clients achieve their specific recruitment branding objectives by using our platform. We put you on the driver’s seat by enabling you to track the effectiveness of your recruitment marketing campaign by providing you real time analytics that helps you make changes to strategies and reallocate budgets.

Company size

201 - 500 Employees

Headquarters location

San Jose, CA, US

Year founded

2008

Social media

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