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Part Time Insurance Call Center Jobs in North Carolina

A-B Tech

Assistant, Information Center

Asheville, NC · On-site

$19.30 - $20.12/hr

Preferred Qualifications 1. Bachelor's degree 2. Three years of part-time or equivalent experience working in a Call Center OR college Student Services environment. 3. Experience working with college ...

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Part Time Insurance Call Center information

What are the key skills and qualifications needed to thrive as a Part Time Insurance Call Center Representative, and why are they important?

To thrive as a Part Time Insurance Call Center Representative, you need strong communication skills, basic insurance knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes state insurance licensing is beneficial. Outstanding active listening, patience, and problem-solving abilities help you build rapport and de-escalate challenging situations. These skills are vital for delivering excellent customer service, resolving inquiries efficiently, and maintaining client satisfaction in a high-volume call environment.

What are the most common challenges faced by part-time employees in an insurance call center, and how can they be addressed?

Part-time insurance call center employees often face challenges such as managing high call volumes during peak hours, staying updated with frequent policy changes, and maintaining performance metrics within limited working hours. To address these challenges, it's helpful to proactively communicate with supervisors about scheduling and training needs, utilize available knowledge bases and resources, and participate in ongoing training sessions. Building strong collaboration with full-time colleagues and leveraging team support can also make adapting to changes and handling complex customer inquiries more manageable.

What are part time insurance call center jobs?

Part time insurance call center jobs involve working for an insurance company or agency to handle customer inquiries, process claims, provide policy information, and assist with billing or account changes over the phone. Employees typically work less than 40 hours per week and may have flexible or evening shifts. These roles require good communication skills, basic computer proficiency, and knowledge of insurance products and services. Training is usually provided, and the work can be done on-site or remotely depending on the employer.

What is the difference between Part Time Insurance Call Center vs Part Time Insurance Customer Service Representative?

AspectPart Time Insurance Call CenterPart Time Insurance Customer Service Representative
CredentialsBasic insurance knowledge, communication skillsInsurance licensing or certification often preferred
Work EnvironmentCall center setting, high call volumeOffice or remote, direct customer interaction
Employer & Industry UsageInsurance companies, third-party administratorsInsurance agencies, brokers, carriers
Common Search & Comparison IntentCustomer support, call handlingPolicy info, claims, account management

While both roles involve assisting insurance customers, the Part Time Insurance Call Center primarily focuses on handling high-volume calls in a call center environment, often with less specialized insurance knowledge. In contrast, the Part Time Insurance Customer Service Representative may work directly with clients, providing detailed policy and claims assistance, sometimes requiring insurance certifications. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

What are the most commonly searched types of Insurance Call Center jobs in North Carolina? The most popular types of Insurance Call Center jobs in North Carolina are:
What cities in North Carolina are hiring for Part Time Insurance Call Center jobs? Cities in North Carolina with the most Part Time Insurance Call Center job openings:
Part Time Insurance Call Center jobs near you

Call Center Supervisor| Full Time | Steven Tanger Center for the Performing Arts

AEG

Greensboro, NC • On-site

$25 - $28/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
As the Call Center Supervisor you will be a key partner to the Box Office leadership team by providing support, guidance and coaching the part time Call Center staff members. This position will help maintain our Archtics database by updating patron information, cleaning up duplicate accounts and assisting with list and account group support. The Call Center Supervisor will also work closely with Box Office leadership team to stay abreast of all upcoming on sales, events, campaigns and communication efforts.
This role will pay an hourly rate of $25.00 - $28.00.
Benefits for Full-Time roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
This position will remain open until May 29, 2026.
Responsibilities
  • Oversee daily operation of the Tanger Call Center.
  • Handle escalated customer issues and resolve conflicts.
  • Assess the workflow of the Call Center and create staff work schedules.
  • Develop and maintain training program for the Tanger Call Center staff.
  • Hire and train all staff through in person training.
  • Provide feedback to management on a daily basis of problems, issues and/or trends/patterns that emerge in communication with season seat members.
  • Assist with list and account group policies and procedures related to the operation of the Call Center.
  • Assist with preparing monthly and annual reports.
  • All other duties as assigned.

Qualifications
  • High School diploma, GED or equivalent is preferred.
  • 2-3 years of related experience in a supervisory role within a call center.
  • Strong leadership, communication, negotiation and problem-solving skills.
  • Working knowledge of MS Office and telephone systems.
  • Excellent organizational and attention to detail skills.
  • Ability to coach, train, and motivate staff.
  • Ability to remain calm and courteous under pressure and navigate tense situations during busy hours.
  • Ability to supervise workflows, prioritize tasks, and meet performance targets.
  • Must be able to work a flexible schedule, including evenings, weekends, and holidays.

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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