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Call Listener Jobs in Arizona (NOW HIRING)

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt ... Able to actively listen and demonstrate empathy. * Highly organized and strong attention to detail.

Monogram Health

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Demonstrated verbal, listening, and written communication skills are required. * Demonstrated ...

Monogram Health

Call Center Representative

Tempe, AZ

$15.25 - $19.25/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Demonstrated verbal, listening, and written communication skills are required. * Demonstrated ...

Monogram Health Inc

Call Center Representative

Tempe, AZ

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Demonstrated verbal, listening, and written communication skills are required. * Demonstrated ...

Powelson Consulting

Call Center Banker

Phoenix, AZ

$15.50 - $19.75/hr

\n \n \n \n \n At Powelson Consulting, we are looking for a Call Center Banker for our Financial ... Active Listening \n * Business Development \n * Consulting \n * Referral Identification \n

CoolSys

Representative 3, Call Center

Phoenix, AZ

$19.71 - $25.48/hr

The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt ... Able to actively listen and demonstrate empathy. * Highly organized and strong attention to detail.

CoolSys

Representative 3, Call Center

Phoenix, AZ · On-site

$19.71 - $25.48/hr

The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt ... Able to actively listen and demonstrate empathy. * Highly organized and strong attention to detail.

Ricoh USA, Inc.

Call Services Specialist

Phoenix, AZ · On-site

$81K - $82K/yr

Switchboard & Call Management * Answer and transfer highvolume inbound calls promptly and ... Strong listening skills, judgment, and attention to detail. * Ability to manage a high volume of ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Arizona? For Call Listener jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Arizona look for? The top searched job categories for Call Listener jobs in Arizona are:
What cities in Arizona are hiring for Call Listener jobs? Cities in Arizona with the most Call Listener job openings:
Call Listener jobs near you
Representative 3, Call Center

Representative 3, Call Center

CoolSys

Phoenix, AZ

$19.71 - $25.48/hr

Full-time

Posted just now

CoolSys rating

8.2

Company rating: 8.2 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

43rd of 218 rated repair and maintenance companies

Job description

Overview

CoolSys solves the most complex challenges in refrigeration, air conditioning, heating, engineering, and energy management. With over 3,700 associates nationwide, we deliver tailored solutions to help businesses cut costs, improve equipment performance, and reduce emissions.

Our services include HVAC and refrigeration equipment sourcing, installation, repair, maintenance, monitoring, and optimization. We also offer engineering design, energy resilience and consumption optimization, asset recycling, and seamless multi-site rollouts across states.

Based in Southern California since 2007, CoolSys serves over 45,000 customer locations in industries like retail, food service, commercial, data centers, industrial, and pharmaceuticals.

No wonder Newsweek named CoolSys one of America’s Greatest Workplaces!

We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include:

  • Competitive pay: $19.71/hr-$25.48/hr
  • Benefits: Medical, Dental, Vision and Prescription coverage.
  • Paid vacation, holidays, and floating holiday.
  • 401(K) with Company match.
  • Company sponsored life insurance, as well as optional AD&D, short and long-term disability.
  • Tuition reimbursement.
  • Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more.
  • Pet Insurance.
  • Legal Plan, and ID Theft Protection.

Responsibilities

Position Summary:
The Call Center Representative 3 will lead a team of Call Center Representatives, ensuring a prompt and accurate processing of customer calls and emails in compliance with customers’ requirements and company standards.

  • Monitors customer inbound calls and email volumes, service levels, and queues.
  • Receives incoming phone calls and emails, service inquiries from customers, and Service Departments. 
  • Performs call quality assurance evaluations on a weekly basis.
  • Cooperates with other departments to research and resolve customer questions/issues.
  • Escalate customer issues/concerns to the Call Center Supervisor/Manager as needed.
  • Conducts department training as needed.
  • Carries out all responsibilities in an honest, ethical, and professional manner.
  • Provides day-to-day direction and guidance to call center representatives.
  • Communicates day-to-day information and department process changes to call center representatives.
  • Helps resolve challenging customer calls and mentors call center representatives.
  • Ensures customer service and quality of work meet customer requirements and Company standards.
  • Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
  • Performs other duties as assigned.

Schedule:

Open availability


Qualifications

ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:

  • Strong computer (Excel/Outlook) skills.
  • Ability to handle multiple tasks concurrently.
  • Stay calm under pressure
  • Able to actively listen and demonstrate empathy.
  • Highly organized and strong attention to detail.
  • Excellent verbal and written communication skills.
  • Strong sense of urgency.
  • “Can do” attitude and demonstrated commitment to get the job done.
  • Reliable and dependable.
  • Flexible schedule to work weekends, holidays, or overtime as required.
  • Friendly and helpful demeanor.

Education and Experience

  • 2+ years of Call Center experience or experience in a fast-paced and mission-critical response environment.

Ability to be punctual and dependable.

  • Excellent customer service skills, including an ability to proactively address customer issues and concerns, and the ability to forge strong working relationships with customers and colleagues.
  • Excellent verbal/nonverbal and written communication skills.
  • Ability to manage multiple customer calls, set and balance competing priorities with good organizational skills, ability to multitask, and attention to detail.
  • Ability to solve problems and apply good judgement.
  • Ability to work independently and with minimal supervision.
  • Ability to work constructively in a team environment and follow instructions from superiors. Ability to coach and train a team.
  • Good leadership skills, ability to oversee a diverse workforce.
  • Excellent teamwork and collaboration skills.
  • Ability to effectively delegate work and follow through to ensure good results.
  • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.

What CoolSys employees say

Pay

Benefits

Hours and flexibility

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