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Manager Timeshare Call Center Jobs in Arizona (NOW HIRING)

Air Control AZ

Call Center Manager

Lake Havasu City, AZ · On-site

$80K - $110K/yr

The call center doesn't work in a vacuum. You'll partner closely with our Service Managers, dispatch team, and marketing to make sure leads, bookings, and customer experience all align. * Solve ...

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

... management (CRM) software - Ability to work in a fast-paced, high-volume environment Working Conditions: This is a temporary, full-time position with a flexible schedule. The call center operates ...

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 ... Able to manage telephone and chat customer interactions and convey confidence while resolving the ...

C2 Tactical

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent Answer incoming calls for multiple businesses in a small call center environment ... management system for classes and other offerings. Answering Incoming Calls (80%) Answer all ...

New

BCForward

Call Center Representative

Chandler, AZ · On-site

$21/hr

Call Center CSR Location: Chandler, AZ 85224 Duration: 12 Months Contract We are seeking a Customer ... Manage risk by accurately authenticating clients, adhering to policies and procedures, and ...

C2 Tactical

Call Center Agent

Phoenix, AZ

$15 - $19.75/hr

... into customer management system for classes and other offerings. Responsibilities and Duties ... Previous call center experience preferred * Firearms knowledge a plus * Sitting at a desk for long ...

New

TEKsystems

Call Center Representative

Tempe, AZ · On-site

$21/hr

Meet quality, accuracy, and productivity metrics, managing approximately 50-100 calls per day ... Minimum 1 year of recent call center experience within the last 2-3 years. * Strong customer ...

New

TEKsystems

Call Center Representative

Tempe, AZ

$21/hr

Meet quality, accuracy, and productivity metrics, managing approximately 50-100 calls per day ... Minimum 1 year of recent call center experience within the last 2-3 years. * Strong customer ...

New

Monogram Health

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Previous home health and care management experience preferred. Benefits * Opportunity to work in a ...

Collabera

Fraud Analyst (Call Center)

Phoenix, AZ

$18 - $22/hr

... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... Fraud and Call Center Exp * Tier II: Fraud and no Call Center or Call Center and no Fraud * Tier ...

Monogram Health

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Previous home health and care management experience preferred. Benefits * Opportunity to work in a ...

Monogram Health, Inc

Call Center Representative

Tempe, AZ · On-site

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Previous home health and care management experience preferred. Benefits * Opportunity to work in a ...

Monogram Health Inc

Call Center Representative

Tempe, AZ

$15.50 - $19.50/hr

Onsite Call Center Representative The Onsite Call Center Representative is the first Monogram ... Previous home health and care management experience preferred. Benefits * Opportunity to work in a ...

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Manager Timeshare Call Center information

What does a manager timeshare call center do?

A Manager Timeshare Call Center oversees the daily operations of a call center focused on selling or supporting timeshare properties. Their responsibilities include supervising staff, ensuring customer service standards are met, managing sales targets, and developing training programs. They also handle escalated customer issues, monitor performance metrics, and implement strategies to improve efficiency and sales outcomes. This role requires strong leadership, communication, and organizational skills.

How does a manager timeshare call center typically support and motivate their team to achieve sales targets?

As a Manager of a Timeshare Call Center, you'll play a pivotal role in both guiding and motivating your team to achieve ambitious sales goals. This often includes conducting regular team meetings, providing real-time coaching and feedback, setting clear performance expectations, and recognizing top performers. You'll also analyze call metrics and sales data to identify opportunities for improvement and organize training sessions to address specific skill gaps. Fostering a positive, energetic work environment is key to keeping staff engaged and ensuring the team consistently meets or exceeds targets.

What are the key skills and qualifications needed to thrive as a manager timeshare call center, and why are they important?

To thrive as a Manager Timeshare Call Center, you need strong leadership, sales acumen, and operational management skills, often backed by a bachelor's degree and relevant industry experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and reporting tools is typically required. Excellent communication, conflict resolution, and motivational abilities set great managers apart in this role. These skills are critical to driving team performance, maintaining customer satisfaction, and achieving sales targets in a competitive environment.

What is the difference between Manager Timeshare Call Center vs Customer Service Supervisor?

AspectManager Timeshare Call CenterCustomer Service Supervisor
CredentialsExperience in call center management, industry-specific knowledgeCustomer service experience, often with supervisory training
Work EnvironmentHigh-volume call center, sales and customer retention focusCustomer support teams, service quality improvement
Industry UsageCommon in timeshare and hospitality sectorsWidespread across various industries including retail and telecom

The Manager Timeshare Call Center oversees call center operations, focusing on sales, retention, and team management within the timeshare industry. In contrast, a Customer Service Supervisor manages customer support teams across multiple sectors, emphasizing service quality and issue resolution. While both roles require leadership and communication skills, the Manager Timeshare Call Center has a more specialized focus on sales and industry-specific processes.

What are the most commonly searched types of Timeshare Call Center jobs in Arizona?

The most popular types of Timeshare Call Center jobs in Arizona are:

What cities in Arizona are hiring for Manager Timeshare Call Center jobs?

Cities in Arizona with the most Manager Timeshare Call Center job openings:

Manager Timeshare Call Center jobs near you

Call Center Manager

Air Control AZ

Lake Havasu City, AZ • On-site

$80K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Job description

Here's the honest pitch: we're a growing home service company, and the call center is one of the most important seats in the building. We're looking for a leader who knows how to take a team that cares about doing good work and help them perform at the next level.
If that sounds like the kind of role you've been waiting for, keep reading.
What You'll Actually Do
Forget the standard job description bullets. Here's the real shape of the role:
  • Lead, coach, and inspire a team of CSRs to consistently hit booking, conversion, and sales targets. The numbers matter, and you'll be the one driving the team toward them.
  • Build the culture. The call center is the front door of our business. Customers form their first impression of us on a phone call, and your team sets that tone every day. You'll build a culture of ownership, urgency, and real customer care.
  • Coach for excellence. Monitor calls, give feedback, run training, and develop your team. The CSRs who report to you should be measurably better six months after you start than they are today.
  • Drive inbound and outbound strategy. Build the playbooks, refine the scripts, evolve the booking process, and find new ways to convert more calls into booked appointments.
  • Partner across the company. The call center doesn't work in a vacuum. You'll partner closely with our Service Managers, dispatch team, and marketing to make sure leads, bookings, and customer experience all align.
  • Solve problems fast. Customer issues, staffing gaps, workflow breakdowns, scheduling crunches. You'll be the one keeping the wheels on while also fixing the road.
  • Tell the story with data. You'll know your KPIs cold, present them to leadership regularly, and translate the numbers into a clear narrative of what's working, what's not, and what's changing.
  • Plan ahead. Anticipate seasonal spikes, demand surges, and staffing needs so the team is set up to win, not scrambling to keep up.

Who You Are
We're looking for a specific kind of leader. If most of this sounds like you, we should talk:
  • You've led a team before - and you loved it. Minimum 3 years in a Call Center leadership role or high-volume customer service environment. You know what it takes to get the most out of a team day after day.
  • You've got a track record of results. You can point to specific numbers that got better because you were in the seat - booking rates, conversion rates, abandon rates, customer satisfaction. Whatever it was, you moved it.
  • You build people. You see coaching as one of the most important parts of the job, not a chore. If your CSRs say they grew because of you, you've done it right.
  • You're a self-starter with a 'figure it out' attitude. You're comfortable in the gray, you don't wait around for someone to hand you a playbook, and you move fast when something needs solving.
  • You communicate well - with everyone. You can connect with a frustrated customer, coach a struggling CSR, and present a performance report to leadership with equal confidence.
  • You're organized and detail-oriented. You can juggle multiple priorities in a fast-paced environment without dropping the ball.
  • You're tech-savvy. Comfortable with Microsoft Office and CRM/call center systems. Bonus if you've worked in ServiceTitan and AI.

What You Get
  • $80,000-$110,000 DOE.
  • Top performers here are among the highest paid in Mohave County.
  • Company-paid health insurance and short-term disability.
  • Voluntary dental, vision, life insurance, supplemental life, and long-term disability.
  • 401(k) plan with company match.
  • Paid time off and paid holidays.
  • Ongoing training and development.
  • A family-oriented culture where we support one another, celebrate wins, and have fun along the way.
  • Lake Havasu City living - boating, sunshine, no traffic, and a real community.

Equal Opportunity Employer/E-Verify Employer

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