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Timeshare Call Center Jobs (NOW HIRING)

Diamond Resorts

Call Center Sales Representative

Las Vegas, NV · On-site

$14.75 - $18.50/hr

Now Hiring Call Center Representatives! * Must be able to work a flexible schedule including nights ... LICENSES & CERTIFICATIONS Timeshare Sales License required Additional Information Apply now at ...

Diamond Resorts

Call Center Sales Representative

Las Vegas, NV · On-site

$14.75 - $18.50/hr

Now Hiring Call Center Representatives! * Must be able to work a flexible schedule including nights ... LICENSES & CERTIFICATIONS • Timeshare Sales License required Additional Information Apply now at ...

Capital Vacations

Call Center Agent

Myrtle Beach, SC

$16/hr

Hotel/timeshare experience a plus * A strategic mindset to problem solving and craft win/win solutions. * Knowledge Timeshare Ware is a plus * Previous experience using Salesforce.com is a plus ...

Capital Vacations

Call Center Agent

Myrtle Beach, SC · On-site

$16/hr

Hotel/timeshare experience a plus * A strategic mindset to problem solving and craft win/win solutions. * Knowledge Timeshare Ware is a plus * Previous experience using Salesforce.com is a plus ...

Capital Vacations

Call Center Agent

Myrtle Beach, SC

$16/hr

Hotel/timeshare experience a plus * A strategic mindset to problem solving and craft win/win solutions. * Knowledge Timeshare Ware is a plus * Previous experience using Salesforce.com is a plus ...

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How much do timeshare call center jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for timeshare call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Timeshare Call Center position, and why are they important?

To excel in a Timeshare Call Center role, candidates need strong communication and sales abilities, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are often required. Outstanding active listening, resilience under pressure, and persuasive skills help professionals stand out in this fast-paced environment. These strengths are critical for meeting sales targets, delivering customer satisfaction, and effectively handling a high volume of calls.

What is a Timeshare Call Center job?

A Timeshare Call Center job involves handling inbound and outbound calls related to vacation ownership. Representatives may contact potential buyers to schedule presentations, assist existing owners with reservations, or provide customer service. The role requires strong communication skills, sales experience, and the ability to handle objections. Many positions offer performance-based incentives and require working in a fast-paced environment.

What does a typical day look like for someone working in a Timeshare Call Center?

A typical day in a Timeshare Call Center involves making outbound calls to prospective customers, following up on leads, answering incoming inquiries, and guiding individuals through the timeshare options available. You will spend much of your time engaging customers on the phone, overcoming objections, and setting appointments for sales presentations or tours. Collaboration with your team and sales managers is common, as daily briefings and ongoing training sessions help everyone stay aligned with company goals. The work environment is usually high-energy, focused on achieving both individual and team sales quotas, with opportunities for commissions and career advancement based on performance.

More about Timeshare Call Center jobs
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Timeshare Call Center jobs near you

Timeshare Marketing Call Center Supervisor

Massanutten

VA • On-site

Full-time

Posted 5 days ago

Job description

Massanutten Resort | Great Eastern Resort Corporation (GERC)
Job Summary
The Call Center Supervisor position is responsible for leading a team of call center agents to achieve budgeted booking and tour volume for respective lead sources. Thie role will directly oversee a team of outbound call agents within the Massanutten Resort on-site call center.
This role will be responsible for maintaining the appropriate staffing levels for the respective team while ensuring bookings and tour levels are met on a weekly basis. This role will work with other managers within the office to share best practices and minimum standards across team members. This role is responsible for providing weekly team and agent performance reports and sharing with the On-Site Marketing Operations Manager.
This position requires a dynamic individual with strong leadership, organizational, and problem-solving skills. The ideal candidate should be strategic yet tactical and not be afraid to confront challenging situations to enforce policies and procedures. This role will directly supervise a team of up to 10 call center agents. This role will work closely with other members of the On-Site Marketing team as well as other managers within the Timeshare Marketing Group.
Key Responsibilities
  • Maximize booking and tour production from successful implementation of outbounds call efforts to appropriate lead sources.
  • Ensure proper staffing levels are met for the team on a weekly and monthly basis while ensuring correct performance management practices are in place at an individual agent level.

Qualifications
  • Education: Bachelor's degree in business administration, management or a related field; or equivalent sales experience as stated below.
  • Experience: Minimum of 3-5 year's experience in a call center environment with at least 1-2 years in a supervisory or managerial role. Experience within resort, timeshare, or real estate industry preferred.
    • Strong knowledge of industry regulations and call center best practices, with special emphasis on timeshare, real estate, or resort development preferred.
    • Solid understanding of call center performance metrics and reporting as well as payroll management and forecasting.
    • Experience working in the hospitality or timeshare industry is a plus.
  • Skills:
    • Outgoing personality with strong leadership and team management skills.
    • Ability to work under pressure and manage multiple tasks simultaneously.
    • Exceptional interpersonal and communication skills
    • Ability to motivate, coach, train and direct employees

Work Environment/Expectations
  • The position is based at Massanutten Resort, Virginia.
  • Must be willing to work variable shift including nights and weekends, and be available at all times that the Call Centers are open and working.

For more information, please contact Connie Wittig at 540.289.3136.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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