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Manager Timeshare Call Center Jobs (NOW HIRING)

First Call

Call Center Manager

White House, TN · On-site

Drive Team Performance & Operational Success Operations Manager (Hybrid - White House, TN) Company Overview: First Call Claims Solutions (QRM) is a trusted call center with 25+ years of experience ...

Diamond Resorts

Call Center Sales Representative

Las Vegas, NV · On-site

$14.75 - $18.50/hr

... management, fellow team members, and members. * Handles blended inbound and outbound calls ... LICENSES & CERTIFICATIONS • Timeshare Sales License required Additional Information Apply now at ...

UniVista Insurance

Call Center Manager

Mcallen, TX · On-site

The Call Center Manager is responsible for ensuring operational excellence, workforce performance, compliance, and alignment with UniVista's business goals. The ideal candidate will have a strong ...

thehivecareers.co

Call Centre Manager

Miami, FL · On-site

The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques ...

thryvlgbt

Call Center Manager

Atlanta, GA

Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...

MTM LLC

Call Center Manager

Miami, FL · On-site

The Director of Call Center will oversee the entire call center operation, managing a team of sales agents responsible for generating new business and driving sales over the phone. You'll be ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · On-site

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale a fully ...

MV Transportation

Call Center Manager

Dallas, TX · On-site

MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm ...

MV Transportation

Call Center Manager

Dallas, TX · On-site

Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...

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Manager Timeshare Call Center information

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$29.5K

$63.8K

$109.5K

How much do manager timeshare call center jobs pay per year?

As of May 28, 2026, the average yearly pay for manager timeshare call center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Timeshare Call Center, and why are they important?

To thrive as a Manager Timeshare Call Center, you need strong leadership, sales acumen, and operational management skills, often backed by a bachelor's degree and relevant industry experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and reporting tools is typically required. Excellent communication, conflict resolution, and motivational abilities set great managers apart in this role. These skills are critical to driving team performance, maintaining customer satisfaction, and achieving sales targets in a competitive environment.

How does a Manager Timeshare Call Center typically support and motivate their team to achieve sales targets?

As a Manager of a Timeshare Call Center, you'll play a pivotal role in both guiding and motivating your team to achieve ambitious sales goals. This often includes conducting regular team meetings, providing real-time coaching and feedback, setting clear performance expectations, and recognizing top performers. You'll also analyze call metrics and sales data to identify opportunities for improvement and organize training sessions to address specific skill gaps. Fostering a positive, energetic work environment is key to keeping staff engaged and ensuring the team consistently meets or exceeds targets.

What does a Manager Timeshare Call Center do?

A Manager Timeshare Call Center oversees the daily operations of a call center focused on selling or supporting timeshare properties. Their responsibilities include supervising staff, ensuring customer service standards are met, managing sales targets, and developing training programs. They also handle escalated customer issues, monitor performance metrics, and implement strategies to improve efficiency and sales outcomes. This role requires strong leadership, communication, and organizational skills.

What is the difference between Manager Timeshare Call Center vs Customer Service Supervisor?

AspectManager Timeshare Call CenterCustomer Service Supervisor
CredentialsExperience in call center management, industry-specific knowledgeCustomer service experience, often with supervisory training
Work EnvironmentHigh-volume call center, sales and customer retention focusCustomer support teams, service quality improvement
Industry UsageCommon in timeshare and hospitality sectorsWidespread across various industries including retail and telecom

The Manager Timeshare Call Center oversees call center operations, focusing on sales, retention, and team management within the timeshare industry. In contrast, a Customer Service Supervisor manages customer support teams across multiple sectors, emphasizing service quality and issue resolution. While both roles require leadership and communication skills, the Manager Timeshare Call Center has a more specialized focus on sales and industry-specific processes.

More about Manager Timeshare Call Center jobs
What cities are hiring for Manager Timeshare Call Center jobs? Cities with the most Manager Timeshare Call Center job openings:
What are the most commonly searched types of Timeshare Call Center jobs? The most popular types of Timeshare Call Center jobs are:
What states have the most Manager Timeshare Call Center jobs? States with the most job openings for Manager Timeshare Call Center jobs include:
What job categories do people searching Manager Timeshare Call Center jobs look for? The top searched job categories for Manager Timeshare Call Center jobs are:
Manager Timeshare Call Center jobs near you
Infographic showing various Manager Timeshare Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Timeshare Marketing Call Center Supervisor

Massanutten

On-site

Full-time

Posted 26 days ago

Job description

Massanutten Resort | Great Eastern Resort Corporation (GERC)
Job Summary
The Call Center Supervisor position is responsible for leading a team of call center agents to achieve budgeted booking and tour volume for respective lead sources. Thie role will directly oversee a team of outbound call agents within the Massanutten Resort on-site call center.
This role will be responsible for maintaining the appropriate staffing levels for the respective team while ensuring bookings and tour levels are met on a weekly basis. This role will work with other managers within the office to share best practices and minimum standards across team members. This role is responsible for providing weekly team and agent performance reports and sharing with the On-Site Marketing Operations Manager.
This position requires a dynamic individual with strong leadership, organizational, and problem-solving skills. The ideal candidate should be strategic yet tactical and not be afraid to confront challenging situations to enforce policies and procedures. This role will directly supervise a team of up to 10 call center agents. This role will work closely with other members of the On-Site Marketing team as well as other managers within the Timeshare Marketing Group.
Key Responsibilities
  • Maximize booking and tour production from successful implementation of outbounds call efforts to appropriate lead sources.
  • Ensure proper staffing levels are met for the team on a weekly and monthly basis while ensuring correct performance management practices are in place at an individual agent level.

Qualifications
  • Education: Bachelor's degree in business administration, management or a related field; or equivalent sales experience as stated below.
  • Experience: Minimum of 3-5 year's experience in a call center environment with at least 1-2 years in a supervisory or managerial role. Experience within resort, timeshare, or real estate industry preferred.
    • Strong knowledge of industry regulations and call center best practices, with special emphasis on timeshare, real estate, or resort development preferred.
    • Solid understanding of call center performance metrics and reporting as well as payroll management and forecasting.
    • Experience working in the hospitality or timeshare industry is a plus.
  • Skills:
    • Outgoing personality with strong leadership and team management skills.
    • Ability to work under pressure and manage multiple tasks simultaneously.
    • Exceptional interpersonal and communication skills
    • Ability to motivate, coach, train and direct employees

Work Environment/Expectations
  • The position is based at Massanutten Resort, Virginia.
  • Must be willing to work variable shift including nights and weekends, and be available at all times that the Call Centers are open and working.

For more information, please contact Connie Wittig at 540.289.3136.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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