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Manager Timeshare Call Center Jobs (NOW HIRING)

Diamond Resorts

Call Center Sales Representative

Las Vegas, NV · On-site

$14.75 - $18.50/hr

... management, fellow team members, and members. * Handles blended inbound and outbound calls ... LICENSES & CERTIFICATIONS • Timeshare Sales License required Additional Information Apply now at ...

Massanutten

Timeshare Reservationist

VA · On-site

$15/hr

Massanutten Resort Job Summary Timeshare Reservationist serve as customer service specialist to our ... Resort/hotel reservations experience and or call center customer service experience * Bilingual in ...

thryvlgbt

Call Center Manager

Atlanta, GA

Call Center We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call ...

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...

Community Dental Care

Call Center Manager

Maplewood, MN · On-site

$25 - $30/hr

Join Our Team as a Call Center Manager at the Carlton Street clinic. This position oversees the daily operations of the Call Center scheduling team, ensuring that patient inquiries are handled ...

Brook Valley Management

Call Center Manager

Birmingham, AL · On-site

$65K - $80K/yr

Call Center Manager Common Threads Charitable Donation Services Reports To: Director of Logistics & Operations Department: Customer Service & Donation Operations Location: Common Threads Charitable ...

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · Remote

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale a fully ...

NextDeavor Inc.

Call Center Manager

Omaha, NE · On-site

$100K - $130K/yr

Call Center Manager Full-time Omaha, NE, US Exclusive confidential search -- details shared with qualified applicants. Become a Key Player as a Call Center Manager You will lead and scale a fully ...

COMMUNITY DENTAL CARE

Call Center Manager

Saint Paul, MN · On-site

$25 - $30/hr

Join Our Team as a Call Center Manager at the Carlton Street clinic. This position oversees the daily operations of the Call Center scheduling team, ensuring that patient inquiries are handled ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly Performance Bonuses Full-Time | In-Person | Home Services Industry JT Services is growing fast, and we're ...

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All JobsTimeshare Call Center JobsManager Timeshare Call Center Jobs

Manager Timeshare Call Center information

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$29.5K

$63.8K

$109.5K

How much do manager timeshare call center jobs pay per year?

As of Aug 1, 2026, the average yearly pay for manager timeshare call center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

How does a Manager Timeshare Call Center typically support and motivate their team to achieve sales targets?

As a Manager of a Timeshare Call Center, you'll play a pivotal role in both guiding and motivating your team to achieve ambitious sales goals. This often includes conducting regular team meetings, providing real-time coaching and feedback, setting clear performance expectations, and recognizing top performers. You'll also analyze call metrics and sales data to identify opportunities for improvement and organize training sessions to address specific skill gaps. Fostering a positive, energetic work environment is key to keeping staff engaged and ensuring the team consistently meets or exceeds targets.

What does a Manager Timeshare Call Center do?

A Manager Timeshare Call Center oversees the daily operations of a call center focused on selling or supporting timeshare properties. Their responsibilities include supervising staff, ensuring customer service standards are met, managing sales targets, and developing training programs. They also handle escalated customer issues, monitor performance metrics, and implement strategies to improve efficiency and sales outcomes. This role requires strong leadership, communication, and organizational skills.

What is the difference between Manager Timeshare Call Center vs Customer Service Supervisor?

AspectManager Timeshare Call CenterCustomer Service Supervisor
CredentialsExperience in call center management, industry-specific knowledgeCustomer service experience, often with supervisory training
Work EnvironmentHigh-volume call center, sales and customer retention focusCustomer support teams, service quality improvement
Industry UsageCommon in timeshare and hospitality sectorsWidespread across various industries including retail and telecom

The Manager Timeshare Call Center oversees call center operations, focusing on sales, retention, and team management within the timeshare industry. In contrast, a Customer Service Supervisor manages customer support teams across multiple sectors, emphasizing service quality and issue resolution. While both roles require leadership and communication skills, the Manager Timeshare Call Center has a more specialized focus on sales and industry-specific processes.

What are the key skills and qualifications needed to thrive as a Manager Timeshare Call Center, and why are they important?

To thrive as a Manager Timeshare Call Center, you need strong leadership, sales acumen, and operational management skills, often backed by a bachelor's degree and relevant industry experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and reporting tools is typically required. Excellent communication, conflict resolution, and motivational abilities set great managers apart in this role. These skills are critical to driving team performance, maintaining customer satisfaction, and achieving sales targets in a competitive environment.
What cities are hiring for Manager Timeshare Call Center jobs? Cities with the most Manager Timeshare Call Center job openings:
What are the most commonly searched types of Timeshare Call Center jobs? The most popular types of Timeshare Call Center jobs are:
What states have the most Manager Timeshare Call Center jobs? States with the most job openings for Manager Timeshare Call Center jobs include:
Manager Timeshare Call Center jobs near you

Call Center Outbound Team Lead

Massanutten

Virginia Beach, VA • On-site

Full-time

Re-posted 3 days ago

Job description

Massanutten Resort | Great Eastern Resort Corporation | Virginia Beach, Virginia
Job Summary
The Call Center Team Lead position is responsible for helping provide support to a team of call center agents. This position will work in conjunction with the Outbound Team Manager and assist in the daily management of the team including but not limited to training and on-boarding, coaching, customer service, and general day-to-day operational functions. This role will not have direct oversight of any positions but will be required to step in as in a supervisor capacity should the Outbound Team Supervisor not be available. This role will work within our Virginia Beach, Virginia office location.
This role is best suited for applicants with a strong background in phone sales who have an interest in accelerating their career and pursuing sales management opportunities. Applicants must be able to exhibit strong leadership, organizational, and problem-solving skills. This role will need to be able to collaborate well with other Call Center Team Leads and Outbound Managers across both Call Center locations.
Key Responsibilities
  • Assist in daily management of outbound call center team and to help maximize booking program across all team members.
  • Provide assistance with on-boarding and training of new call center agents

Business Process Management
  • Working in conjunction with Team Leaders and management staff in our Virginia Beach, Virginia office, help ensure all team and agent processes align with existing policies and operating procedures for the office.
  • Be able to step in and address escalated customer service issues and complaints when necessary.
  • Help ensure team complies with all departmental processes and are in compliance with company, state, and federal regulations as related to tele-sales, data collection and storage, and timeshare marketing.

Vendor & Team Collaboration
  • Help contribute to ensuring a positive, proactive and thoughtful leadership environment is maintained throughout the Virginia Beach office.
  • Collaborate closely with other Team Lead and supervision staff within the office and across the Timeshare Marketing Group to align daily deliverables, and overall marketing strategy for the department.

Data-Driven Insights & Reporting
  • Assist in production of daily and weekly reports and help with analysis for the Outbound Team Supervisor. Provide recommendations for improvement when necessary.

Continuous Improvement
  • Look for opportunities to grown within the team through ongoing professional development by taking classes, expanding knowledge, and/or maintaining an active professional industry and community network.
  • Help grow team members through informal coaching that encourages all employee's personal development, growth, and teamwork and that also encourages co-worker recruitment efforts to achieve desired staffing levels throughout the department and company.

Qualifications
Education: Bachelor's degree in business administration, management or a related field; or equivalent sales experience as stated below.
Experience: Minimum of 2-3 years' experience in a call center environment; prior supervisory experience preferred but not required. Experience within resort, timeshare, or real estate industry preferred.
  • Knowledge of industry regulations and call center best practices, with special emphasis on timeshare, real estate, or resort development preferred.
  • Understanding of call center performance metrics and reporting as well as payroll management and forecasting.
  • Experience working in hospitality or timeshare industry is a plus.
  • Bonus points for having working knowledge of Salesforce CRM.

Skills
  • Outgoing personality with strong leadership and team management skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Exceptional interpersonal and communication skills
  • Ability to motivate, coach, train and direct employees

Work Environment/Expectations
  • The position is an in-person position in Virginia Beach, Virginia.
  • Must be willing to work variable shift including nights and weekends and be available at all times that the Call Centers are open and working.

Schedule: 30-32 hours a week; Mon - Thurs, 3pm - 9pm and Sun 1pm - 9pm.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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