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Manager Timeshare Call Center Jobs in Nevada (NOW HIRING)

Diamond Resorts

Call Center Sales Representative

Las Vegas, NV · On-site

$14.75 - $18.50/hr

... management, fellow team members, and members. * Handles blended inbound and outbound calls ... LICENSES & CERTIFICATIONS • Timeshare Sales License required Additional Information Apply now at ...

Golden Nugget

Call Center Manager

Laughlin, NV · On-site

Overview The Call Center Manager is responsible for the daily supervision of Call Center Agents, Remote Agents, Lead Agents, Trainers and Supervisors. Ensuring customer interactions is handled in a ...

Meruelo Group

Call Center Manager

Reno, NV

SUMMARY The Call Center Manager oversees the daily operations of the Call Center and our PBX departments to ensure guest satisfaction. They will directly supervise all office personnel and ensure ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV

$14.25 - $18.75/hr

Call Center Manager POSITION OVERVIEW: As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room ...

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV

$14.25 - $18.75/hr

Call Center Manager POSITION OVERVIEW: As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room ...

Circa Resort & Casino

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.50 - $19/hr

Call Center Manager POSITION OVERVIEW: As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room ...

Circa Resort & Casino

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

Call Center Manager POSITION OVERVIEW: As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room ...

Nevada Health Centers

CALL CENTER REPRESENTATIVE

Las Vegas, NV · On-site

$15.50 - $19.25/hr

Call Center Representative The Call Center Representative supports the scheduling and general ... Ability to manage time effectively Equal Opportunity Statement Nevada Health Centers will provide ...

Meruelo Group

Call Center Supervisor

Reno, NV · On-site

Manages group blocks, ensuring all room/suite inventory allocation and guidelines are monitored and ... the Call Center and Front Operations, gathered from Sales/Convention Service Managers, group ...

Circa Las Vegas

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.50 - $19/hr

Call Center Agent As a Call Center Agent, you will serve as the first point of contact for guests ... Your responsibilities include making room reservations, managing inquiries, and routing calls to ...

Costco Auto Program

Call Center Supervisor

Reno, NV · On-site

$21 - $24/hr

The Call Center (Member Advocate) Supervisor-I is responsible for leading and coaching Member ... The Supervisor-I will provide MAC Manager(s) with trends and feedback to improve overall operations ...

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All JobsTimeshare Call Center JobsManager Timeshare Call Center JobsManager Timeshare Call Center Jobs in Nevada

Manager Timeshare Call Center information

What does a manager timeshare call center do?

A Manager Timeshare Call Center oversees the daily operations of a call center focused on selling or supporting timeshare properties. Their responsibilities include supervising staff, ensuring customer service standards are met, managing sales targets, and developing training programs. They also handle escalated customer issues, monitor performance metrics, and implement strategies to improve efficiency and sales outcomes. This role requires strong leadership, communication, and organizational skills.

How does a manager timeshare call center typically support and motivate their team to achieve sales targets?

As a Manager of a Timeshare Call Center, you'll play a pivotal role in both guiding and motivating your team to achieve ambitious sales goals. This often includes conducting regular team meetings, providing real-time coaching and feedback, setting clear performance expectations, and recognizing top performers. You'll also analyze call metrics and sales data to identify opportunities for improvement and organize training sessions to address specific skill gaps. Fostering a positive, energetic work environment is key to keeping staff engaged and ensuring the team consistently meets or exceeds targets.

What are the key skills and qualifications needed to thrive as a manager timeshare call center, and why are they important?

To thrive as a Manager Timeshare Call Center, you need strong leadership, sales acumen, and operational management skills, often backed by a bachelor's degree and relevant industry experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and reporting tools is typically required. Excellent communication, conflict resolution, and motivational abilities set great managers apart in this role. These skills are critical to driving team performance, maintaining customer satisfaction, and achieving sales targets in a competitive environment.

What is the difference between Manager Timeshare Call Center vs Customer Service Supervisor?

AspectManager Timeshare Call CenterCustomer Service Supervisor
CredentialsExperience in call center management, industry-specific knowledgeCustomer service experience, often with supervisory training
Work EnvironmentHigh-volume call center, sales and customer retention focusCustomer support teams, service quality improvement
Industry UsageCommon in timeshare and hospitality sectorsWidespread across various industries including retail and telecom

The Manager Timeshare Call Center oversees call center operations, focusing on sales, retention, and team management within the timeshare industry. In contrast, a Customer Service Supervisor manages customer support teams across multiple sectors, emphasizing service quality and issue resolution. While both roles require leadership and communication skills, the Manager Timeshare Call Center has a more specialized focus on sales and industry-specific processes.

What are the most commonly searched types of Timeshare Call Center jobs in Nevada?

The most popular types of Timeshare Call Center jobs in Nevada are:

What cities in Nevada are hiring for Manager Timeshare Call Center jobs?

Cities in Nevada with the most Manager Timeshare Call Center job openings:

Manager Timeshare Call Center jobs near you

Call Center Sales Representative

Diamond Resorts

Las Vegas, NV

$14.75 - $18.50/hr

Full-time

Medical, Dental, Retirement

Re-posted 16 days ago

Job description

Company Description

DIAMOND RESORTS OFFERS:

  • Competitive Compensation
  • Outstanding Benefits (Medical, Dental, 401K w/ Company Matching)
  • Resort Privilege Program (eligibility for travel discounts)
  • Industry Leading Training Program
  • Real Opportunities for Growth!
Job Description

Now Hiring Call Center Representatives!

* Must be able to work a flexible schedule including nights, weekends and holidays.

Apply now at diamondresorts.com/careers
Use Job Number CC-00010E to Search for Club Agent

JOB SUMMARY

Under general supervision, the Club Agent I is responsible for providing a superior level of service to all tiers and/or levels of members of THE Club and owners of Diamond Resorts, while serving as the point of contact for all servicing requests including, but not limited to, booking resort reservations, processing payments, upselling products of THE Club, achieving all related metrics and answering general account questions for all members of THE Club.

ESSENTIAL JOB FUNCTIONS

  • Serves as overall point of contact for member's account information.

  • Creates, modifies, and cancels resort reservations and exchanges.

  • Processes member account/reservation payments.

  • Updates member account information.

  • Educates members on benefits of THE Club.

  • Completes detailed notes in comments area of member account after each interaction.

  • Researches and resolves concerns and questions raised by members.

  • Provides information to members as it relates to their account.

  • Maintains expected reservation productivity including inbound and outbound reservations.

  • Meets or exceeds required departmental expectations to be eligible for incentive programs.

  • Identifies multiple membership products and services.

  • Upsells and books tours for prospective and current owners.

  • Consistently demonstrates how We Love to Say Yes and maintains the highest standards of professionalism when interacting with management, fellow team members, and members.

  • Handles blended inbound and outbound calls.

  • Upsells various products for  THE Club.

  • Completes all required Company trainings and compliance courses as assigned.

  • Adheres to Company standards and maintains compliance with all policies and procedures.

  • Performs other related duties as assigned.

.

Qualifications

EDUCATION

       High school diploma or equivalent 

EXPERIENCE

       A minimum of (1) year of experience in the customer service and/or call center field required. 

LICENSES & CERTIFICATIONS

       Timeshare Sales License required

Additional Information

Apply now at diamondresorts.com/careers

Search CC-00010E for Platinum Agent I

Link: https://diamond.taleo.net/careersection/jobdetail.ftl?job=CC-00010E&lang=en

Apply