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Manager Timeshare Call Center Jobs (NOW HIRING)

Vitalsearchgroup

Call Center Manager

Miami, FL

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...

Vitalsearchgroup

Call Center Manager

Jacksonville, FL

$65K - $85K/hr

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...

TransCore

Call Center Manager

Union, NJ

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

Vitalsearchgroup

Call Center Manager

Dallas, TX

A leading healthcare organization is seeking a compassionate and experienced Healthcare Call Center Manager to oversee patient intake, admissions coordination, and call center operations. This role ...

TransCore

Call Center Manager

NJ · On-site

$80K - $99K/yr

The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role ...

Betances Health Center

Call Center

Manhattan, NY

$17.75 - $22/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center ... Managing inbound and outbound patient communications to ensure timely and easy access to care. This ...

Betances Health Center

Call Center

Manhattan, NY · On-site

$19 - $21/hr

CALL CENTER REPRESENTATIVE Under the supervision of the Access Administrator, the Call Center ... Managing inbound and outbound patient communications to ensure timely and easy access to care. This ...

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How much do manager timeshare call center jobs pay per year?

As of May 31, 2026, the average yearly pay for manager timeshare call center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Timeshare Call Center, and why are they important?

To thrive as a Manager Timeshare Call Center, you need strong leadership, sales acumen, and operational management skills, often backed by a bachelor's degree and relevant industry experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and reporting tools is typically required. Excellent communication, conflict resolution, and motivational abilities set great managers apart in this role. These skills are critical to driving team performance, maintaining customer satisfaction, and achieving sales targets in a competitive environment.

How does a Manager Timeshare Call Center typically support and motivate their team to achieve sales targets?

As a Manager of a Timeshare Call Center, you'll play a pivotal role in both guiding and motivating your team to achieve ambitious sales goals. This often includes conducting regular team meetings, providing real-time coaching and feedback, setting clear performance expectations, and recognizing top performers. You'll also analyze call metrics and sales data to identify opportunities for improvement and organize training sessions to address specific skill gaps. Fostering a positive, energetic work environment is key to keeping staff engaged and ensuring the team consistently meets or exceeds targets.

What does a Manager Timeshare Call Center do?

A Manager Timeshare Call Center oversees the daily operations of a call center focused on selling or supporting timeshare properties. Their responsibilities include supervising staff, ensuring customer service standards are met, managing sales targets, and developing training programs. They also handle escalated customer issues, monitor performance metrics, and implement strategies to improve efficiency and sales outcomes. This role requires strong leadership, communication, and organizational skills.

What is the difference between Manager Timeshare Call Center vs Customer Service Supervisor?

AspectManager Timeshare Call CenterCustomer Service Supervisor
CredentialsExperience in call center management, industry-specific knowledgeCustomer service experience, often with supervisory training
Work EnvironmentHigh-volume call center, sales and customer retention focusCustomer support teams, service quality improvement
Industry UsageCommon in timeshare and hospitality sectorsWidespread across various industries including retail and telecom

The Manager Timeshare Call Center oversees call center operations, focusing on sales, retention, and team management within the timeshare industry. In contrast, a Customer Service Supervisor manages customer support teams across multiple sectors, emphasizing service quality and issue resolution. While both roles require leadership and communication skills, the Manager Timeshare Call Center has a more specialized focus on sales and industry-specific processes.

More about Manager Timeshare Call Center jobs
What cities are hiring for Manager Timeshare Call Center jobs? Cities with the most Manager Timeshare Call Center job openings:
What are the most commonly searched types of Timeshare Call Center jobs? The most popular types of Timeshare Call Center jobs are:
What states have the most Manager Timeshare Call Center jobs? States with the most job openings for Manager Timeshare Call Center jobs include:
What job categories do people searching Manager Timeshare Call Center jobs look for? The top searched job categories for Manager Timeshare Call Center jobs are:
Manager Timeshare Call Center jobs near you
Infographic showing various Manager Timeshare Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.
Call Center Manager

Call Center Manager

Fair Haven Community Health Care

New Haven, CT • On-site

Full-time

Posted 23 days ago

Job description

Fair Haven Community Health Care
For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.
Job purpose
This position is onsite/hybrid in New Haven, CT
The Call Center Manager is responsible for the strategic, operational, and personnel leadership of the Call Center at Fair Haven Community Health Care (FHCHC). This role ensures efficient, patient-centered scheduling and communication that directly impact access to care, patient satisfaction, and organizational performance.
Duties and responsibilities
Reporting to the Sr. Director of Clinical Operations, the Manager leads a team of call center staff including leads and representatives. This individual ensures that workflows, systems, and people align to provide timely, accurate, and compassionate service to our patients. A commitment to continuous quality improvement, innovation, and a highly satisfied patient experience is essential. Typical duties include but are not limited to:
  • Foster a culture of accountability, performance excellence, and continuous improvement.
  • Build and manage reporting dashboards to track performance, identify trends, and deliver improvement both individually and in partnership with the data team.
  • Implement scalable processes and training programs to support team development and efficiency.
  • Develop a strategy for a remote call center with existing and temporary staff and implement the plan within the first year of hire
  • Oversee all day-to-day operations of the call center including scheduling services, patient communication, and call handling.
  • Hire onboard, and train new staff to support operational excellence and a strong team culture.
  • Conduct data-driven performance evaluations, capacity planning, and productivity goal setting
  • Monitor and improve key performance indicators tied to patient satisfaction, such as wait times, call resolution, appointment accuracy, patient satisfaction, and follow-up communication.
  • Determine and implement operational strategies based on needs assessments and resource planning.
  • Confirm that service levels and individual/team metrics are meeting or exceeding expectations by reviewing dashboards, EHR data, and phone system analytics.
  • Monitor call and scheduling workflows for accuracy, protocol adherence, and service quality, while maintaining the Call Center Training Guide to ensure efficiency.
  • Implement tools and processes (e.g., call monitoring, audits,) to evaluate staff and enhance the patient experience.
  • Collaborate with other departments to reduce barriers to care and optimize patient access.
  • Provide goal-oriented coaching, counseling, and corrective action as needed, in accordance with FHCHC policies.
  • Develop ongoing education and upskilling programs to support continuous improvement and employee engagement.
  • Investigate and resolve escalated patient or staff issues with a focus on resolution, quality, and learning.
  • Act as a subject matter expert and "super user" of Epic and other call center technology; provide troubleshooting and hands-on support during high-volume periods.
  • Collaborate with leadership to offer solution-focused recommendations for daily operational fixes and long-term improvements.
  • Represent the call center in bi-monthly cross-functional operations meetings and initiatives focused on improving workflows, access and quality of care.
  • Ensure compliance with HIPAA and all FHCHC policies related to patient communication and data privacy
  • Perform other duties as assigned to support the mission of FHCHC.
Qualifications
  • Bachelor's degree required; equivalent combination of education and relevant experience will also be considered. Five years of experience in a call center environment, with 3+ years in a leadership or management capacity. Experience in a remote call center environment preferred.
  • Demonstrated success in building and scaling customer service teams in fast-paced environments. Experience in a healthcare setting preferred, and familiarity with federally qualified health centers (FQHCs)is highly preferred.
  • Proficiency with Epic or other EHR systems, call center software, Microsoft Office Suite. Bilingual (English/Spanish) also required.
Direct Reports
  • Call Center Leads
  • Call Center Representatives
  • Call Center Appointment Specialists

American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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