Hialeah, FL · On-site
$85K - $100K/yr
About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...
Quick apply
Hialeah, FL · On-site
$85K - $100K/yr
About the Job The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of ...
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
West Palm Beach, FL · On-site
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm ...
West Palm Beach, FL · On-site
MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor teams to confirm ...
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
West Palm Beach, FL · On-site
Responsibilities MV Transportation is seeking a Call Center Manager to oversee all reservations, scheduling, and dispatching operations. He/she will work closely with MV's management and supervisor ...
The Call Center Manager is primarily responsible for, but not limited to: * Effectively manage all call center functions, including key metrics such as call answer times. * Effectively manage ...
The Call Center Manager is primarily responsible for, but not limited to: * Effectively manage all call center functions, including key metrics such as call answer times. * Effectively manage ...
West Palm Beach, FL · On-site
MV Transportation is seeking a Call Center Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business ...
West Palm Beach, FL · On-site
MV Transportation is seeking a Call Center Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business ...
West Palm Beach, FL · On-site
MV Transportation is seeking a Call Center Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business ...
West Palm Beach, FL · On-site
MV Transportation is seeking a Call Center Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business ...
West Palm Beach, FL · On-site
MV Transportation is seeking a Call Center Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business ...
West Palm Beach, FL · On-site
MV Transportation is seeking a Call Center Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual business ...
West Palm Beach, FL · On-site
The Call Center Manager is primarily responsible for, but not limited to: * Effectively manage all call center functions, including key metrics such as call answer times. * Effectively manage ...
West Palm Beach, FL · On-site
The Call Center Manager is primarily responsible for, but not limited to: * Effectively manage all call center functions, including key metrics such as call answer times. * Effectively manage ...
Boca Raton, FL · On-site
$58K - $68K/yr
Medical
Dental
Vision
Retirement
PTO
We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch ...
Quick apply
Boca Raton, FL · On-site
$58K - $68K/yr
Medical
Dental
Vision
Retirement
PTO
We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch ...
Boca Raton, FL · On-site
$58K - $68K/yr
Medical
Dental
Vision
Retirement
PTO
We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch ...
Quick apply
Boca Raton, FL · On-site
$58K - $68K/yr
Medical
Dental
Vision
Retirement
PTO
We are currently seeking a highly motivated and adaptable Call Center Manager to lead our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch ...
Tampa, FL · On-site
$14.50 - $18.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Ability to multitask and manage time effectively. * Basic computer literacy and typing skills.
Tampa, FL · On-site
$14.50 - $18.25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Ability to multitask and manage time effectively. * Basic computer literacy and typing skills.
Saint Petersburg, FL · On-site +1
$3.0K - $5.0K/mo
We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings ...
Saint Petersburg, FL · On-site +1
$3.0K - $5.0K/mo
We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings ...
Saint Petersburg, FL · Remote
$3.0K - $5.0K/mo
We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings ...
Saint Petersburg, FL · Remote
$3.0K - $5.0K/mo
We are seeking an experienced Remote Call Center Manager to lead our operations, drive performance, improve outbound sales conversion, support marketing efforts, increase appointments and bookings ...
... years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working knowledge of Workforce Management ...
... years call center support 1+ years NICE call recording applications support 1+ years supporting dialer applications support 1+ years telephony support Working knowledge of Workforce Management ...
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Your primary objective is to deliver exceptional customer service by efficiently managing both ...
Quick apply
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Your primary objective is to deliver exceptional customer service by efficiently managing both ...
... call center and individual quality and productivity goals in accordance with established objectives ... Provides guidance and leadership skills to Sales Specialists and assist with management and ...
... call center and individual quality and productivity goals in accordance with established objectives ... Provides guidance and leadership skills to Sales Specialists and assist with management and ...
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Your primary objective is to deliver exceptional customer service by efficiently managing both ...
Quick apply
Miami, FL · On-site
$14.25 - $19/hr
We are seeking a Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along ... Your primary objective is to deliver exceptional customer service by efficiently managing both ...
Lake Mary, FL · On-site
Our call center leaders and professional support team members contribute to the success of our customer-focused organization through effective agent coaching and management, workforce planning ...
Lake Mary, FL · On-site
Our call center leaders and professional support team members contribute to the success of our customer-focused organization through effective agent coaching and management, workforce planning ...
Clearwater, FL · On-site
... call center and individual quality and productivity goals in accordance with established objectives ... Provides guidance and leadership skills to Sales Specialists and assist with management and ...
Clearwater, FL · On-site
... call center and individual quality and productivity goals in accordance with established objectives ... Provides guidance and leadership skills to Sales Specialists and assist with management and ...
| Aspect | Manager Timeshare Call Center | Customer Service Supervisor |
|---|---|---|
| Credentials | Experience in call center management, industry-specific knowledge | Customer service experience, often with supervisory training |
| Work Environment | High-volume call center, sales and customer retention focus | Customer support teams, service quality improvement |
| Industry Usage | Common in timeshare and hospitality sectors | Widespread across various industries including retail and telecom |
The Manager Timeshare Call Center oversees call center operations, focusing on sales, retention, and team management within the timeshare industry. In contrast, a Customer Service Supervisor manages customer support teams across multiple sectors, emphasizing service quality and issue resolution. While both roles require leadership and communication skills, the Manager Timeshare Call Center has a more specialized focus on sales and industry-specific processes.
The most popular types of Timeshare Call Center jobs in Florida are:
Cities in Florida with the most Manager Timeshare Call Center job openings:
About the Job
The Call Center Manager is responsible for overseeing daily operations of the call center to ensure prompt, professional responses to customer inquiries. This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center Manager monitors call metrics, analyzes performance data, and implements process improvements to enhance efficiency and customer satisfaction. The role includes handling sales and ensuring consistent communication across departments. The Call Center Manager also contributes to setting sales goals, maintaining call scripts and procedures, and supporting a positive, collaborative work environment.
Qualifications
Strong contact center management skills, including experience overseeing call volume, staffing, and performance metrics.
Proven ability to drive customer satisfaction through service quality, problem resolution, and a customer-centric approach.
Team management capabilities, including coaching, training, mentoring, and developing call center representatives.
Analytical skills to interpret call data, identify trends, and implement operational improvements.
Excellent communication skills for clear, professional interactions with customers, team members, and cross-functional partners.
Prior experience in call center leadership, customer service management, or a related supervisory role.
Familiarity with call center software, CRM systems (Lead Perfection), and basic reporting tools.
Ability to work on-site in Miami, FL, with strong organizational skills and attention to detail.
High school diploma or equivalent required; Associate or Bachelor's degree in Business, Communications, or a related field preferred.
Experience in the home improvement, construction, or building products industry is a plus.
Sourced by ZipRecruiter
W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.
Recruiting and staffing services
501 - 1,000 Employees
Frisco, TX, US
2006
