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Manager Timeshare Call Center Jobs (NOW HIRING)

Global Channel Management

Call Center

Helena, MT · On-site

$15.25 - $19/hr

... Ability to manage time effectively Call center duties: * Responds to telephone inquiries and complaints using standard scripts and procedures. * Gathers information, assesses customer needs ...

PSI Services LLC

Call Center Manager

Henderson, NV

$70 - $80K/hr

Call Center Manager Location: Henderson, NV Salary: $70-$80K About PSI Belong, Grow, and Thrive! At PSI, we believe that people achieve their best when they feel they truly belong. That's why ...

The Bugman

Call Center Manager

Anaheim, CA

$65K - $85K/yr

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

the bugman

Call Center Manager

Anaheim, CA · On-site

The Call Center Manager will supervise a team of customer care representatives, establish performance standards, and implement processes that enhance the customer experience. The ideal candidate will ...

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All JobsManager Timeshare Call Center Jobs

Manager Timeshare Call Center information

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$29.5K

$63.8K

$109.5K

How much do manager timeshare call center jobs pay per year?

As of Jun 27, 2026, the average yearly pay for manager timeshare call center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

How does a Manager Timeshare Call Center typically support and motivate their team to achieve sales targets?

As a Manager of a Timeshare Call Center, you'll play a pivotal role in both guiding and motivating your team to achieve ambitious sales goals. This often includes conducting regular team meetings, providing real-time coaching and feedback, setting clear performance expectations, and recognizing top performers. You'll also analyze call metrics and sales data to identify opportunities for improvement and organize training sessions to address specific skill gaps. Fostering a positive, energetic work environment is key to keeping staff engaged and ensuring the team consistently meets or exceeds targets.

What does a Manager Timeshare Call Center do?

A Manager Timeshare Call Center oversees the daily operations of a call center focused on selling or supporting timeshare properties. Their responsibilities include supervising staff, ensuring customer service standards are met, managing sales targets, and developing training programs. They also handle escalated customer issues, monitor performance metrics, and implement strategies to improve efficiency and sales outcomes. This role requires strong leadership, communication, and organizational skills.

What is the difference between Manager Timeshare Call Center vs Customer Service Supervisor?

AspectManager Timeshare Call CenterCustomer Service Supervisor
CredentialsExperience in call center management, industry-specific knowledgeCustomer service experience, often with supervisory training
Work EnvironmentHigh-volume call center, sales and customer retention focusCustomer support teams, service quality improvement
Industry UsageCommon in timeshare and hospitality sectorsWidespread across various industries including retail and telecom

The Manager Timeshare Call Center oversees call center operations, focusing on sales, retention, and team management within the timeshare industry. In contrast, a Customer Service Supervisor manages customer support teams across multiple sectors, emphasizing service quality and issue resolution. While both roles require leadership and communication skills, the Manager Timeshare Call Center has a more specialized focus on sales and industry-specific processes.

What are the key skills and qualifications needed to thrive as a Manager Timeshare Call Center, and why are they important?

To thrive as a Manager Timeshare Call Center, you need strong leadership, sales acumen, and operational management skills, often backed by a bachelor's degree and relevant industry experience. Familiarity with customer relationship management (CRM) software, call center telephony systems, and reporting tools is typically required. Excellent communication, conflict resolution, and motivational abilities set great managers apart in this role. These skills are critical to driving team performance, maintaining customer satisfaction, and achieving sales targets in a competitive environment.
What cities are hiring for Manager Timeshare Call Center jobs? Cities with the most Manager Timeshare Call Center job openings:
What are the most commonly searched types of Timeshare Call Center jobs? The most popular types of Timeshare Call Center jobs are:
What states have the most Manager Timeshare Call Center jobs? States with the most job openings for Manager Timeshare Call Center jobs include:
Manager Timeshare Call Center jobs near you

Call Center Manager

Seacoast Service Partners

Fort Myers, FL • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Call Center Manager
Residential HVAC & Plumbing
Seacoast Service Partners
Location: Cape Coral / Fort Myers, FL - 100% In-Office (No Remote or Hybrid)
Job Type: Full-time, Exempt (Salary)
Reports To: Shared Services Manager
About Seacoast Service Partners
Seacoast Service Partners (SSP) is a growing residential home services platform transforming the plumbing and HVAC industry with leading partners across Florida. We're building a centralized customer care function to support our family of brands, and we're hiring a hands-on Call Center Manager to help stand it up and run it.
Our Core Values guide everything we do:
  • Working Together - We are people who care about improving lives and our communities.
  • Safety Above All - We are dedicated to creating a safe workforce and workplace for every team member.
  • Integrity & Trust - We deliver the highest quality services to solve our customers' toughest challenges.
  • Results & Growth - We are committed to continuously striving for profitable growth and reinvestment in the future.
Position Summary
The Call Center Manager is responsible for the overall performance, development, quality, and operational success of the Customer Service Representative (CSR) team supporting multiple operating companies. This role will oversee day-to-day call center operations, team development, customer experience, reporting, quality assurance, and operational process improvement. This is a hands-on leadership role for someone who can build structure, coach teams, improve performance, and help create scalable processes in a fast-growing environment.
What You'll Own
Team Leadership & Development
  • Lead, coach, and develop CSR team members and Team Leads
  • Assist with hiring, onboarding, and training new employees
  • Conduct performance reviews, coaching sessions, and corrective action when needed
  • Build a positive, accountable, and customer-focused culture
  • Support scheduling, staffing coverage, and workforce planning

Quality Assurance & Call Monitoring
  • Monitor live and recorded calls daily using RingCentral
  • Score calls against a defined QA rubric covering greeting, discovery, booking, and closing
  • Deliver timely, actionable feedback and track coaching follow-through
  • Identify systemic issues (script gaps, routing errors, training needs) and escalate with recommended fixes

Operations & Performance Management
  • Monitor daily call center performance and service levels
  • Track and improve KPIs, including booking conversion, response times, customer satisfaction, and call quality
  • Build and maintain reporting dashboards and operational scorecards
  • Identify workflow inefficiencies and implement process improvements
  • Partner with leadership to support operational growth initiatives

Customer Experience & Service Standards
  • Support consistent customer experience standards across all brands
  • Assist with escalated customer concerns and resolution management
  • Develop scripts, SOPs, and customer communication standards

Systems & Technology
  • Support ServiceTitan workflows, dispatch coordination, and CRM accuracy
  • Partner with leadership on RingCentral call routing, reporting, and process optimization
  • Maintain operational reporting and data accuracy
  • Support Google LSA lead management and operational follow-up processes
Key Performance Indicators
The Call Center Manager will be responsible for monitoring and improving operational performance metrics, including:
  • Booking conversion rate at or above company target
  • Customer satisfaction (CSAT) score of 4.8 / 5.0 or higher
  • Average speed to answer under 30 seconds
  • Call abandonment rate under 5%
  • First-call resolution at 85% or higher
  • CSR quality assurance (QA) scores meeting company standards
  • Consistent follow-up and lead management compliance
  • Team attendance, schedule adherence, and productivity
  • Employee retention, engagement, and development
  • Accurate reporting and operational dashboard maintenance
  • Continuous improvement in call handling, customer experience, and operational efficiency
Required Qualifications
  • 5+ years of call center, customer service, or operations leadership experience
  • 3+ years of direct team management experience in a high-volume environment
  • Strong leadership, coaching, accountability, and employee development skills
  • Experience managing KPIs, reporting, and operational performance metrics
  • Strong communication, organizational, and problem-solving abilities
  • Experience handling escalated customer concerns and conflict resolution
  • Proficiency with Microsoft Excel, reporting tools, and general business systems
  • Ability to work in a fast-paced, changing environment and manage multiple priorities
  • High school diploma or equivalent
Preferred Qualifications
  • Experience in HVAC, plumbing, electrical, or home services industries
  • ServiceTitan experience
  • RingCentral or call center phone system experience
  • CRM management experience
  • Experience building or scaling call center operations
  • Multi-location company experience
  • Experience with quality assurance (QA), call monitoring, and workforce management
  • Bilingual English/Spanish
  • Associate's or Bachelor's degree in Business, Communications, or related field
What We Offer
  • Medical, dental, and vision insurance
  • Paid time off and paid holidays
  • 401(k) with company match
  • Clear growth path in a growing home services platform
  • Opportunity to help build a centralized call center from the ground up with leadership support and dedicated resources

Seacoast Service Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.

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