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Call Listener Jobs in Jackson, MS (NOW HIRING)

Cynet Systems

Data Entry Clerk III

Jackson, MS · On-site

$14.75 - $19.75/hr

Strong verbal communication and active listening skills. * Ability to remain calm and professional under pressure. * Excellent problem-solving and multitasking skills. * Proficiency with call center ...

CYNET SYSTEMS

Data Entry Clerk III

Jackson, MS · On-site

$16/hr

Strong verbal communication and active listening skills. * Ability to remain calm and professional under pressure. * Excellent problem-solving and multitasking skills. * Proficiency with call center ...

Ampcus

Data Entry Clerk III

Jackson, MS · On-site

$14.75 - $19.75/hr

Strong verbal communication and active listening skills. * Ability to remain calm and professional under pressure. * Excellent problem-solving and multitasking skills. * Proficiency with call center ...

AMBA

Inside Sales Insurance Specialist

Jackson, MS · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Jackson, MS · Remote

$50K - $60K/yr

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

AMBA

Inside Sales Insurance Specialist

Jackson, MS · Remote

Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...

Prime Therapeutics

Customer Care Associate I

Jackson, MS · On-site

$17.85 - $25.48/hr

Engage inbound callers professional; actively listen and probe to determine the purpose of the call and resolve administrative concerns, including claims and dissatisfaction * Make outbound calls to ...

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Call Listener information

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How much do call listener jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call listener in Jackson, MS is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Jackson, MS?

For Call Listener jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Jackson, MS look for?

The top searched job categories for Call Listener jobs in Jackson, MS are:

What cities near Jackson, MS are hiring for Call Listener jobs?

Cities near Jackson, MS with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Jackson, MS as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, 1% Temporary, and 5% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $32,466 per year, or $15.6 per hour.

911 TELECOMMUNICATOR / EMERGENCY CALL TAKER - FULL-TIME

Pafford EMS

Ridgeland, MS • On-site

Full-time

Re-posted 4 days ago

Key responsibilities

  • Receive, prioritize, and handle multiple emergency and administrative phone calls for assistance.

  • Process requests for emergency and non-emergency ambulance services, referring to reference materials and standard operating procedures.

  • Summarize critical information for public safety responders and classify calls according to response level.

Pafford EMS rating

5.8

Company rating: 5.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

785th of 898 rated healthcare providers

Job description

DESIRABLE QUALIFICATIONS: Work experience preferably in a customer service or public relations environment and the ability to speak and understand English for effective communication with callers. Ability to speak a foreign language is a bonus. An outgoing, positive personality and professional work ethic is essential. The desire and willingness to be part of a team.
Candidates who receive contingent employment offers will be required to pass, prior to the start of training, a criminal background check and drug screening test.
Examples of Work Performed:
  • Receive, prioritize, and often handle multiple, simultaneous emergency and administrative phone calls for assistance, such as but not limited to, car accidents, medical emergencies and hospital transfers.

  • Process requests for emergency and non-emergency ambulance service, that often require referring to or memorizing detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources.

  • Identify, through appropriate and timely questioning of the caller, the nature of the problem.

  • Summarize the critical information for public safety first responders in the computer aided dispatch system using correct grammar, spelling, and punctuation, and refer and classify calls for assistance according to the level of response required, as outlined in the policy and procedure guidelines.

  • Access and operate computer databases and search websites as necessary.

  • Receive and transmit information effectively by radio and telephone.

  • Receive requests by radio, phone, electronic format or fax from law enforcement, fire/medical personnel, and other public safety agencies to, access, enter, retrieve and disseminate information; prioritize and effectively relay information in proper format to the requesting agency. Contact outside public service agencies as requested and relay information as required.

Work Environment:
Incumbents function in a stressful environment and work eight and twelve hour shifts during nights, weekends and holidays. Decisions must be made quickly with little margin of error and consequences are usually seen immediately. Work involves operation of multiple computer terminals, requiring doing several things at once, without getting confused or forgetting an important piece of information. Constant attention to the workstation and its communications equipment limits mobility, except for work breaks. Telecommunicators must conduct themselves with a high degree of professionalism despite frequent contact with individuals who are distraught, angry and sometimes disrespectful. The content and nature of many calls is traumatic and disturbing. Work is carried out in a secured 9-1-1 emergency call center in a controlled, closely supervised, and highly structured work environment.
Knowledge, Skills and Abilities Required:
  • Ability to perform oriented tasks efficiently and accurately in a fast paced, high stress environment.
  • Ability to listen, speak and write articulately clearly and interact with the public, a diverse workgroup, and emergency staff without confusion.
  • Ability to refer common patient care issues to supervisory authority.
  • Ability to gain an understanding of the current telecommunications organizational structure, policies, procedures, programs, practices, terminology and services.
  • Ability to maintain files.
  • Ability to concentrate and evaluate information when handling angry, difficult, hysterical or uncooperative callers.
  • Ability to effectively listen with communication equipment.
  • Ability to communicate respectfully and effectively.
  • Ability to participate in effective teamwork by being self motivated, accepting of assignments and by completing assignments within agreed upon deadlines.
  • Ability to identify problems and collect, summarize and relay information.
  • Ability to summarize key individual characteristics and enter the information into the database, (while using correct grammar, spelling and punctuation) for use by co-workers and pre-hospital care staff.
  • Ability to demonstrate leadership qualities such as adaptability, flexibility, dependability, punctuality and accountability through quick, effective responses to change.
  • Ability to remain calm in stressful situations and assist other staff to appropriately handle stressful situations.

NOTE: The above statements are intended to describe the general nature and level of work being performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills and physical demands required of personnel so classified.
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
Equal Employment Opportunity (EEO) Statement
Pafford Emergency Medical Services (PEMS) is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued and treated with respect. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local laws.
PEMS complies with all applicable laws regarding equal employment opportunities and prohibits any form of workplace discrimination or harassment. We strive to foster an environment of fairness, integrity, and respect where all employees can thrive and contribute to our mission.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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