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Full Time Flow Call Center Jobs in Jackson, MS (NOW HIRING)

AMBA

Inside Sales Insurance Specialist

Jackson, MS · Remote

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

AMBA

Inside Sales Insurance Specialist

Jackson, MS · Remote

$50K - $60K/yr

Inside Sales Insurance Specialist (W2, Remote) Full-Time | Monday through Friday Compensation ... Have experience in a high-volume outbound sales or call center role * Are comfortable making ...

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Full Time Flow Call Center information

See Jackson, MS salary details

$25.7K

$55.6K

$95.4K

How much do full time flow call center jobs pay per year?

As of Sep 1, 2026, the average yearly pay for full time flow call center in Jackson, MS is $55,626.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $65,400.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Flow Call Center vs Customer Service Representative?

AspectFull Time Flow Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, customer-facing, varied
Industry UsageCommon in telecommunications, finance, techCommon across retail, healthcare, services
Job FocusHandling high volume calls, technical support, salesAssisting customers, resolving issues, providing info

Full Time Flow Call Center agents typically work in high-volume, team-based call center environments, focusing on technical support or sales. Customer Service Representatives work in diverse settings, providing direct customer assistance. Both roles require similar credentials and are essential in customer-facing industries, but differ mainly in scope and environment.

What are popular job titles related to Full Time Flow Call Center jobs in Jackson, MS?

For Full Time Flow Call Center jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Full Time Flow Call Center jobs in Jackson, MS look for?

The top searched job categories for Full Time Flow Call Center jobs in Jackson, MS are:

What cities near Jackson, MS are hiring for Full Time Flow Call Center jobs?

Cities near Jackson, MS with the most Full Time Flow Call Center job openings:

Full Time Flow Call Center jobs near you
Infographic showing various Full Time Flow Call Center job openings in Jackson, MS as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $55,626 per year, or $26.7 per hour.

Call Center Representative - Ridgeland, MS (Onsite)

Gainwell Technologies LLC

Jackson, MS

$29K - $41K/yr

Full-time

Medical, Retirement, PTO

Re-posted 20 days ago

Gainwell Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

138th of 247 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

As a Call Center Representative - Ridgeland, MS (Onsite) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission
  • Respond to inbound calls from providers and members regarding Medicaid and healthcare inquiries.
  • Serve as the first tier of support for web portal navigation, including login and password assistance.
  • De-escalate situations with dissatisfied callers, providing empathetic and effective support.
  • Handle complex tasks and assignments independently within defined processes.
  • Utilize information systems, including internal databases, Medicaid websites, and knowledge management tools, to provide accurate information.
  • Document all calls promptly and accurately.
  • Prioritize and resolve most inquiries and issues independently, escalating more complex matters as needed.
  • Stay informed about updates and changes to Medicaid and healthcare policies.
  • Adhere to call quality standards to deliver an exceptional provider experience.
  • Manage call handling times to help the team meet service level goals.
  • Comply with contract requirements, business rules, and relevant legal and industry regulations.
  • Perform other duties as assigned.
What we're looking for
  • High school diploma or GED equivalent required
  • Minimum of three years of customer service experience
  • Proven experience collaborating with internal departments and personnel
  • Familiarity with operating fax machines, telephone systems, and computer software applications
  • Harver Assessment Requirement: As part of our interview process, all candidates must complete the Harver Assessment. This assessment helps us evaluate key competencies relevant to the role, including communication skills, multitasking abilities, and problem-solving capabilities.
What you should expect in this role
  • This position is onsite in Ridgeland, MS.
  • The work schedule is Monday through Friday, 8:00 AM to 5:00 PM CST.
  • Training is approximately 3 weeks.
  • Video cameras must be used during all interviews, as well as during the initial week of orientation.

This posting is intended for pipelining. We will accept applications on an ongoing basis.

#LI-ONSITE  #LI-PP1 #LI-CM1 

#LI-ONSITE #LI-JA1 #LI-CM1

The pay range for this position is $29,100.00 - $41,600.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

What Gainwell Technologies employees say

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Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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