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Call Listener Jobs in Mississippi (NOW HIRING)

Mississippi Sports Medicine

CALL CENTER AGENT

Jackson, MS

$13 - $17.25/hr

CALL CENTER AGENT Description: Mississippi Sports Medicine and Orthopaedic Center is one of the ... Demonstrate empathy and active listening during patient calls * Clearly understand all HIPAA ...

Mississippi Sports Medicine

CALL CENTER AGENT

Jackson, MS

$13 - $17.25/hr

CALL CENTER AGENT Description: Mississippi Sports Medicine and Orthopaedic Center is one of the ... Demonstrate empathy and active listening during patient calls * Clearly understand all HIPAA ...

Schwartz & Associates, P.A.

Be Seen First

Call Center Specialist - Full Time

Tupelo, MS · On-site

$17 - $18/hr

Perform other call center duties as needed. Qualifications: * Minimum requirement: High School ... Ability to multitask (i.e. listen type, and talk on the phone all at the same time) Company ...

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Mississippi Sports Medicine

CALL CENTER AGENT

Oxford, MS · On-site

$14 - $18.50/hr

CALL CENTER AGENT Description: Mississippi Sports Medicine and Orthopaedic Center is one of the ... Demonstrate empathy and active listening during patient calls * Clearly understand all HIPAA ...

Mississippi Sports Medicine

CALL CENTER AGENT

Jackson, MS · On-site

$13 - $17.25/hr

CALL CENTER AGENT Description: Mississippi Sports Medicine and Orthopaedic Center is one of the ... Demonstrate empathy and active listening during patient calls * Clearly understand all HIPAA ...

Mississippi Sports Medicine

CALL CENTER AGENT

Jackson, MS · On-site

$13 - $17.25/hr

CALL CENTER AGENT Description: Mississippi Sports Medicine and Orthopaedic Center is one of the ... Demonstrate empathy and active listening during patient calls * Clearly understand all HIPAA ...

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Call Listener information

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Mississippi? For Call Listener jobs in Mississippi, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Mississippi look for? The top searched job categories for Call Listener jobs in Mississippi are:
What cities in Mississippi are hiring for Call Listener jobs? Cities in Mississippi with the most Call Listener job openings:
Call Listener jobs near you

CALL CENTER AGENT

Oxford Orthopaedic&Sports Medicine, PLLC

Oxford, MS

$14 - $18.50/hr

Full-time

Re-posted 10 days ago

Job description

CALL CENTER AGENT

Description:

Mississippi Sports Medicine and Orthopaedic Center is one of the nation’s top orthopaedic groups and is dedicated to exceptional patient experiences. We are searching for a dedicated, supportive Call Center Agent who is comfortable engaging with patients on the phone in a helpful, kind and efficient manner. We are offering paid training with this role, which can be a great entry-level opportunity for someone starting their career. We do work hard to make our patients happy, which means we’re focused on handling all their calls, offering exceptional service and seeking opportunities to make their lives better.

EXPERIENCE / EDUCATIONAL REQUIREMENTS:

Education:

  • Graduate of four-year high school or equivalent (GED).

Experience:

  • One (1) year experience demonstrating your ability to adhere to a schedule, understand complex instruction and use technology.

ESSENTIAL FUNCTIONS:

The essential functions include, but are not limited to, the following:

  • Schedule patients for physicians
  • Demonstrate empathy and active listening during patient calls
  • Clearly understand all HIPAA guidelines and ensure guidelines are followed in all situations
  • Provide timely response to patient and supervisor requests
  • A strong desire to strive for excellence and happiness in helping others
  • Strive to answer all calls pleasantly, and be helpful with their requests
  • Must have full-time availability
  • Fluent in English, both written and spoken
  • Comfortable with computer and telephone systems, training will be provided

Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click https://assessment.predictiveindex.com/bo/CVX0/CCRole to start the assessment