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Call Listener Jobs (NOW HIRING)

Apptad Inc

Call center agents

Augusta, GA · On-site

$14 - $18.50/hr

Retention call center agents Location: ONSITE Augusta, GA 30907 The candidate Should be comfortable ... We listen carefully to the needs of our clients so that we know what's important for their business ...

PRIORITY CARE TRANSIT EMS CENTRAL

Call Taker

Dallas, TX · On-site

$20/hr

Join PRIORITY CARE TRANSIT EMS CENTRAL as a Call Taker, where your communication skills will make a ... Strong verbal communication and active listening skills. * Ability to remain calm and composed ...

Apptad Inc

Call center agents

Dallas, TX · On-site

$14.75 - $19.50/hr

Call Center Agent Location: Onsite - Dallas, TX Pay Rate: $16 w2 all inclusive Mon- Fri - 8 -5 PM ... We listen carefully to the needs of our clients so that we know what's important for their business ...

City of Amarillo

CALL CENTER AGENT

Amarillo, TX

$13.75 - $18/hr

They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Agent, you ...

New

Sstar

Call Center Specialist

Fall River, MA · On-site

$17 - $17.50/hr

Call Center Specialist Job Tracking ID: 512937-910458 Job Location: Fall River, MA Job Level ... Scheduling appointments Engaging in active listening with callers, confirming or clarifying ...

Global Channel Management

Call Center Rep

Phoenix, AZ

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 ... Good communication and listening skills. Able to accept constructive criticism. * Able to ...

City of Amarillo, Texas

CALL CENTER AGENT

Amarillo, TX

$13.72/hr

They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Agent, you ...

City of Amarillo Texas

CALL CENTER AGENT

Amarillo, TX · On-site

$13.72/hr

They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Agent, you ...

SSTAR

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Engaging in active listening with callers, confirming or clarifying information and ability to ...

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Call Listener information

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$10

$17

$25

How much do call listener jobs pay per hour?

As of May 31, 2026, the average hourly pay for call listener in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

More about Call Listener jobs
What cities are hiring for Call Listener jobs? Cities with the most Call Listener job openings:
What states have the most Call Listener jobs? States with the most job openings for Call Listener jobs include:
What job categories do people searching Call Listener jobs look for? The top searched job categories for Call Listener jobs are:
Call Listener jobs near you
Infographic showing various Call Listener job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 83% Full Time, and 16% Part Time. Highlights an 100% Physical job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Customer Service Representative - Call Center

Enterprise Call Center

Logan, UT • On-site

$13.25 - $17.25/hr

Full-time

PTO

Posted 15 days ago

Job description

Company Description

Genesis Call Center recruits, trains, and manages U.S.-based Customer Service Representatives (CSRs) who support national brands across customer service, roadside assistance, healthcare logistics, retail support, and more.

Our secure cloud-based systems allow team members to perform their duties from their designated workspace while contributing to a modern, environmentally conscious support model.

As a W2 employer, we provide structured onboarding, real support, and real opportunities for advancement.

Job Description

We are hiring service-focused individuals to join our team as Customer Service Agents. In this role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support.

You will use our guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment.

This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential.

Qualifications

  • High school diploma or GED

  • Must be at least 18 years of age

  • Authorized to work in the United States

  • U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

  • Ability to follow detailed processes and meet performance expectations

  • Strong communication and active listening skills

  • Comfortable navigating computer applications and web-based tools

  • Ability to work independently and remain accountable to schedules

Preferred:

  • Prior call center or customer service experience

  • Bilingual (Spanish/English) preferred but not required

  • Familiarity with phone-based or computer-based support environments

Additional Information

  • Flexible scheduling options after certification

  • Paid training following successful client certification

  • W2 employment structure with payroll, protections, and stability

  • Paid time off and optional supplemental insurance (Aflac)

  • Household telehealth access through MDLive

  • Access to performance-based incentives

  • Career advancement pathways into support, QA, and leadership roles

  • All applicant information is kept confidential under EEO guidelines

Please Note:
This role requires completion of a multi-step onboarding process, including client-specific assessments, a basic background check, and participation in a certification course before servicing begins.

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