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Call Listener Jobs (NOW HIRING)

Archer Systems, LLC

Call Center Rep.

Austin, TX

$15.75 - $19.75/hr

Candidates must have an outgoing and positive demeanor, be motivated, energetic work ethic, be a great listener and have a track record of working well with others in a team environment. Our Call ...

Fyzical

Call Center Representative

North Andover, MA

$16.25 - $20.25/hr

Call Center Representative New England ENT is looking for an experienced Call Center Representative ... Provide quality customer service and support Use questioning and listening skills that support ...

E-Solutions

Call Center Agent

South Charleston, WV

$13 - $17.25/hr

Demonstrate strong active listening and problem-solving skills. * Meet performance metrics including call quality, retention rate, and customer satisfaction. Required Experience Skills * Prior ...

Network Temp Inc

Call Center Representative

Bronx, NY

$16.75 - $20.75/hr

Call Center Representative Primary duties include answering questions, resolving complaints, and ... Active listening providing full attention to callers to understand their concerns and needs.

Crossing Healthcare

Call Center Technician

Decatur, IL · On-site

$15 - $20/hr

The Call Center Technician is responsible for scheduling and interacting with patients via ... Displays active listening, empathy, courtesy, and professionalism with callers and colleagues.

Coastal Health

Call Representative

Orange Park, FL

$13.25 - $16.50/hr

Call Center Representative - Company: Coastal Health Position Summary: Coastal Health is seeking a ... Strong verbal communication and active listening skills * Ability to multitask and navigate ...

CarStar

Call Center Representative

Mcallen, TX

$15.25 - $19/hr

A Call Center Representative takes calls from customers answering questions or addressing any ... Their duties include handling many inbound and outbound calls to and from customers, listening to ...

Modalways

Call Center Representative

Miami, FL · On-site

$17 - $26/hr

About the Role Modalways is seeking a professional and service-oriented Call Center Representative ... Strong verbal communication and active listening skills. * Ability to multitask in a structured ...

Select Portfolio Servicing, Inc.

Be Seen First

Call Center Representative

Jacksonville, FL · On-site

$17 - $19/hr

... call center environment. In this role, the CCE will act as the communication liaison between the ... listening skills, and providing timely and accurate information while delivering exceptional ...

Red Carpet Roofing Solutions

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Call Center Representative

Sewell, NJ · Remote

$16.50 - $20.50/hr

As a Call Center Representative focused on outbound calls, you will play a vital role in reaching ... Active listening skills to understand customer needs

CommonSpirit Health

Call Center Rep

Santa Maria, CA

$16.50 - $20.50/hr

Job Summary and Responsibilities As a Call Center Professional, you will provide exceptional ... Every day you will expertly handle high-volume calls, actively listen, provide accurate information ...

Select Portfolio Servicing, Inc.

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Call Center Representative

West Valley City, UT · On-site

$17 - $19/hr

... call center environment. In this role, the CCE will act as the communication liaison between the ... listening skills, and providing timely and accurate information while delivering exceptional ...

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Call Listener information

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$10

$17

$25

How much do call listener jobs pay per hour?

As of May 31, 2026, the average hourly pay for call listener in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

More about Call Listener jobs
What cities are hiring for Call Listener jobs? Cities with the most Call Listener job openings:
What states have the most Call Listener jobs? States with the most job openings for Call Listener jobs include:
What job categories do people searching Call Listener jobs look for? The top searched job categories for Call Listener jobs are:
Call Listener jobs near you
Infographic showing various Call Listener job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 83% Full Time, and 16% Part Time. Highlights an 100% Physical job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Rep.

Call Center Rep.

Archer Systems, LLC

Austin, TX

$15.75 - $19.75/hr

Other

Medical, Dental, Vision, Retirement

Posted 17 days ago

Job description

Call Center Rep.

We are looking for friendly, attentive and hard-working Call Center Agents to join our growing team! The successful candidates will be responsible for managing inbound and outbound calls, identifying customer questions, responding to customer concerns, providing accurate information, timely answers and solutions to all customer queries.

Candidates must have an outgoing and positive demeanor, be motivated, energetic work ethic, be a great listener and have a track record of working well with others in a team environment. Our Call Center Agents are often the sole point of contact for our customers, we are interested in hiring only those individuals with a strong, sincere commitment to customer service and satisfaction.

Austin, TX

Call Center Agent responsibilities:

  • Maintaining professional relationships with customers through ongoing excellent customer service;
  • Meeting or exceeding call quotas;
  • Following all communication procedures, policies, and guidelines during every customer interaction;
  • Handling any customer complaints respectfully and professionally;
  • Maintaining customer satisfaction ratings based on criteria set by management; and
  • Keying data into the CRM platform to keep each customer record updated.
  • Completes weekly Call Center statistical reports.
  • Keeps supervisor informed of area activities and significant problems.
  • Completes required reports and records accurately and promptly.

Requirements:

  • 1-3 years of experience in a call center environment;
  • Superior customer service skills and abilities;
  • Proven track record of meeting or over-achieving quota;
  • Strong phone and verbal communication skills along with active listening skills;
  • Familiarity with CRM systems and practices;
  • Customer focus and adaptability to different personality types;
  • Ability to multi-task, set priorities and manage time effectively
  • High level of professionalism;
  • Excellent problem-solving abilities;
  • Advance computer skills;
  • Attention to detail;
  • Ability to adapt to procedure and protocol changes; and
  • Spanish Bilingual (preferred, not required).

401(K) retirement plans with matching contributions.

Comprehensive health insurance coverage.

Dental and vision insurance plans.

Parental leave to support work-life balance.

Short-term and long-term disability coverage.

ARCHER Systems is a leading technology-enabled legal services company that provides pre-settlement and post-settlement administration services for a single event, mass tort, and class action cases with the goal of helping claimants access their settlement proceeds more efficiently and quickly. The company plans to continue leveraging technology and top-tier talent to enhance customer service and offer new product lines and services.

ARCHER's core offering is post-settlement Healthcare Lien Resolution Administration and QSF (Qualified Settlement Fund) Administration and payments processing for multi-claimant (mass tort and class action) litigation. Other services include claims administration, single event lien resolution, probate, and bankruptcy coordination, release administration, medical records review, plaintiff fact sheet, and other intake/census preparation and management. ARCHER enables law firms to focus on their litigation while ensuring that critical pre-settlement and post-settlement administration documents, services, business analytics, and reporting are handled efficiently and effectively.

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