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Call Listener Jobs (NOW HIRING)

Network Temp Inc

Call Center Representative

Bronx, NY · On-site

$28 - $29/hr

Call Center Representative Primary duties include answering questions, resolving complaints, and ... Active listening providing full attention to callers to understand their concerns and needs.

Alphabe Insight

Call Center Agent

Phoenix, AZ · On-site

$15 - $19.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure ... Strong verbal communication and active listening skills * Professional and customer-focused ...

Farouk Systems

Call Center Representative

Houston, TX · On-site

$15.25 - $19/hr

Call Center Representative The Call Center Representative will be responsible for answering all ... Effective listening skills. * Ability to multi-task. * Ability to handle escalated calls

Alphabe Insight

Call Center Agent

Columbus, OH · On-site

$14 - $18.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure ... Strong verbal communication and active listening skills * Professional and customer-focused ...

Sparkbit 360

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

Strong listening and problem-solving abilities * Ability to remain calm and professional under pressure * Proficient with CRM software and call center technologies What We Offer: * Competitive pay

CarStar

Call Center Representative

Mcallen, TX

$15.25 - $19/hr

A Call Center Representative takes calls from customers answering questions or addressing any ... Their duties include handling many inbound and outbound calls to and from customers, listening to ...

Alphabe Insight

Call Center Agent

Birmingham, AL · On-site

$14 - $18.50/hr

Call Center Agent At Horizon Point, we don't just create marketing--we go the extra mile to ensure ... Strong verbal communication and active listening skills * Professional and customer-focused ...

Select Portfolio Servicing, Inc.

Be Seen First

Call Center Representative

Jacksonville, FL · On-site

$17 - $19/hr

... call center environment. In this role, the CCE will act as the communication liaison between the ... listening skills, and providing timely and accurate information while delivering exceptional ...

GSG

Call Center Agent

Minneapolis, MN · On-site

$15.75 - $20.50/hr

A clear communicator and active listener * Friendly, patient, and customer-focused * Able to multitask and stay calm under pressure * Comfortable using Microsoft Office and call center software

Burjline Builders

live call

Miami, FL · On-site

$30 - $35/hr

V. is seeking a professional and diligent Live Call Handler to join our team. This is a full-time ... Strong active listening skills and a high degree of empathy and patience. * Excellent ...

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All JobsCall Listener Jobs

Call Listener information

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$10

$17

$25

How much do call listener jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for call listener in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
More about Call Listener jobs
What cities are hiring for Call Listener jobs? Cities with the most Call Listener job openings:
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Call Listener jobs near you
Infographic showing various Call Listener job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Representative

Vish Consulting IT

Charleston, WV • On-site

$17/hr

Contractor

Re-posted 7 days ago

Job description

Location : ONSITE South Charlestn, WV 25303

The candidate Should be comfortable working any shift from 8 AM EST – 8 PM EST (Monday- Friday) and mandatory 1-2 hrs of overtime on Monday.

Start date : 16th Feb'2026

The candidate must have call center experience and kindly avoid resumes with short term roles unless it is a contract/ seasonal role.

Job description -

Promote and retain products and services.

Experience in customer retention or sales and call center operations.

Prior experience in a call center environment is required.

Deliver excellent customer service over the phone.

Negotiate and process save/service order requests from customers.

Interact with customers patiently, tactfully, and efficiently.

Clearly explain applicable fees and adjustments to customers.

Offer product and service options tailored to customer needs.

Demonstrate active listening skills.

Follow structured call flows to enhance the customer experience.