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Call Listener Jobs in Gainesville, FL (NOW HIRING)

Florida Window & Door

Call Center Representative

Lake City, FL · On-site

$15/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Answer outbound calls from prospective customers with a positive attitude and actively listen to ... Comfortable working with call scripts and call-tracking software is a plus. Benefits * Paid ...

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All JobsCall Listener JobsCall Listener Jobs in Gainesville, FL

Call Listener information

See Gainesville, FL salary details

$9

$16

$22

How much do call listener jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for call listener in Gainesville, FL is $16.23, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.40 per hour, depending on experience, location, and employer.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are popular job titles related to Call Listener jobs in Gainesville, FL?

For Call Listener jobs in Gainesville, FL, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Gainesville, FL look for?

The top searched job categories for Call Listener jobs in Gainesville, FL are:

What cities near Gainesville, FL are hiring for Call Listener jobs?

Cities near Gainesville, FL with the most Call Listener job openings:

Call Listener jobs near you

Call Center Representative

Florida Window & Door

Lake City, FL • On-site

$15/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

$15/hr Guaranteed Pay + Uncapped Bonuses!
Earn Up to $55 Per Demo Completed!
On-Site Appointment Setter Position (Not Remote)
Florida Window & Door is a leader in the home improvement industry, specializing in the installation of high-quality impact windows and doors. We are currently looking for a dedicated and enthusiastic Call Center Representative to join our team. This role involves interacting with potential customers who are interested in our products and services, offering them excellent customer service, and ensuring their inquiries are addressed promptly and effectively.
Key Responsibilities:
  • Answer outbound calls from prospective customers with a positive attitude and actively listen to their needs.
  • Provide detailed information regarding our products, services, and installation processes.
  • Utilize a CRM system to document customer interactions and track leads.
  • Schedule appointments for estimates and consultations while maintaining a high level of customer satisfaction.
  • Assist with customer follow-ups to ensure they have all necessary information and support.
  • Collaborate with team members to improve processes and customer interactions.
Requirements
  • Eligible to work in the United States.
  • Prior experience in outbound calling, telesales, vacation sales, timeshares, or appointment setting is a plus.
  • Experience using a CRM platform is a plus.
  • Comfortable working with call scripts and call-tracking software is a plus.
Benefits
  • Paid training & growth opportunities.
  • Fun, energetic, supportive team culture.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Paid Time Off

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