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Call Listener Jobs in Alafaya, FL (NOW HIRING)

Concert Golf Partners

Call Center Concierge

Lake Mary, FL · On-site

$19 - $21/hr

A Call Center Concierge position involves providing high-quality customer service and support to ... Excellent verbal and written communication skills, with a focus on active listening. * Technical ...

Fairwinds

Call Center Agent

Orlando, FL · On-site

$19/hr

Deliver excellent service by answering inbound calls, actively listening to members, and resolving inquiries with professionalism and empathy. * Assist members with day-to-day banking needs ...

FAIRWINDS Credit Union

Call Center Agent

Orlando, FL · On-site

$19/hr

Deliver excellent service by answering inbound calls, actively listening to members, and resolving inquiries with professionalism and empathy. * Assist members with day-to-day banking needs ...

Fairwinds Credit Union

Call Center Agent

Orlando, FL · On-site

$19/hr

Deliver excellent service by answering inbound calls, actively listening to members, and resolving inquiries with professionalism and empathy. * Assist members with day-to-day banking needs ...

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All JobsCall Listener JobsCall Listener Jobs in Alafaya, FL

Call Listener information

See Alafaya, FL salary details

$9

$15

$21

How much do call listener jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for call listener in Alafaya, FL is $15.62, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What cities near Alafaya, FL are hiring for Call Listener jobs?

Cities near Alafaya, FL with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Alafaya, FL as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 16% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,493 per year, or $15.6 per hour.

Call Center Outbound Sales Representative

Sales and Marketing

Maitland, FL • On-site

$70K/yr

Full-time

Re-posted 10 hours ago

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Ready to transform lives through technology? As an Outbound Sales Representative, you'll be the voice that connects families to Spectrum's essential services, including Internet, Mobile, TV and Phone. Your role is crucial in expanding our customer base and enhancing their digital experience. By leveraging your persuasive communication skills and passion for technology, you'll not only meet but exceed sales targets, making a significant impact on our growth and community engagement. Join us and be part of a team that values your expertise and dedication!


What our Outbound Sales Representatives Enjoy Most About the Role

  • Supporting efforts to simplify and enhance customer experience by making services more accessible and user-friendly.
  • Meeting and exceeding monthly sales quotas by consistently adding new lines of service (PSUs) and upselling existing customers.
  • Handling all prospects with courtesy and professionalism, ensuring a high level of customer satisfaction in every interaction.
  • Acting as a knowledgeable product consultant, promoting and selling the value of Spectrum Residential products and services.
  • Creating and maintaining a strong follow-up plan to increase efficiency and sales conversion rates, while ensuring database accuracy.

Working Conditions

  • In an office call center environment, employees may need to be seated for extended periods while using a telephone headset and a computer with multiple screens, with exposure to moderate noise levels.

Required Qualifications

Education

  • High School Diploma, GED, or equivalent.

Experience

  • 1+ year(s) of call center and/or sales experience 

Skills & Abilities

  • Clear, concise, and professional oral communication. 
  • Strong listening and interpretation skills to understand and meet customer needs.
  • Consultative sales approach, including needs analysis, objection handling and effective closing. 
  • Judgement and initiative to make informed decisions. 
  • Attention to detail and quick response to changing business needs. 
  • Ability to prioritize and organize effectively, even under high volume. 
  • Multitasking with job-specific software and office equipment. 
  • Independent and collaborative work ethic. 
  • Management of multiple prospects. 
  • Proficiency in MS Office and related software applications. 
  • Comfortable using a personal computer, telephone/dialer, headset, copier, fax and calculator.

Preferred Qualifications

  • Knowledge of commercial internet, video, and data services. 
  • Experience in a fast-paced, customer-focused environment.

#ZRSM2


#LI-SR4
STM204 2026-79815 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

Required Qualifications

Education

  • High School Diploma, GED, or equivalent.

Experience

  • 1+ year(s) of call center and/or sales experience 

Skills & Abilities

  • Clear, concise, and professional oral communication. 
  • Strong listening and interpretation skills to understand and meet customer needs.
  • Consultative sales approach, including needs analysis, objection handling and effective closing. 
  • Judgement and initiative to make informed decisions. 
  • Attention to detail and quick response to changing business needs. 
  • Ability to prioritize and organize effectively, even under high volume. 
  • Multitasking with job-specific software and office equipment. 
  • Independent and collaborative work ethic. 
  • Management of multiple prospects. 
  • Proficiency in MS Office and related software applications. 
  • Comfortable using a personal computer, telephone/dialer, headset, copier, fax and calculator.

Preferred Qualifications

  • Knowledge of commercial internet, video, and data services. 
  • Experience in a fast-paced, customer-focused environment.

#ZRSM2

Employment Type: Full Time

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