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Call Listener Jobs in Gainesville, FL (NOW HIRING)

Whether you're granting an end-of-life wish or simply listening to a patient's stories at their ... You will spend most of your time caring for hospice patients wherever they call home, which may be ...

Whether you're granting an end-of-life wish or simply listening to a patient's stories at their ... You will spend most of your time caring for hospice patients wherever they call home, which may be ...

Whether you're granting an end-of-life wish or simply listening to a patient's stories at their ... You will spend most of your time caring for hospice patients wherever they call home, which may be ...

Customer Service & Inside Sales

FL · On-site

$17 - $23/hr

Previous experience in an outbound call center or a related sales position preferred. * Excellent phone and cold calling skills. * Ability to achieve targets. * Strong listening and sales skills.

New

Sales Associate

Gainesville, FL · On-site +1

$15/hr

... call handling guidelines Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment Preferred Skills Experience as an Optician with an active ...

... call handling guidelines Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment For roles that are remote (i.e., Work From Home (WFM)) or ...

... call handling guidelines Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment Preferred Skills Experience as an Optician with an active ...

Sales Associate

Gainesville, FL · On-site +1

$15/hr

... call handling guidelines Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment For roles that are remote (i.e., Work From Home (WFM)) or ...

Questions? Call Rachel or text "Gainesville Yard" to 904-541-8564 to speak with your recruiter ... Join a team that listens, backs you up and helps you grow. Ryder is a community of proud women and ...

Questions? Call Rachel or text "Gainesville Yard" to 904-541-8564 to speak with your recruiter ... Join a team that listens, backs you up and helps you grow. Ryder is a community of proud women and ...

Strong communicator & listener * Strong inter-personal skills * Strong basic math skills * Sales ... call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id ...

Showing results 21-40

Call Listener information

See Gainesville, FL salary details

$9

$16

$22

How much do call listener jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for call listener in Gainesville, FL is $16.23, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $17.40 per hour, depending on experience, location, and employer.

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Gainesville, FL?

For Call Listener jobs in Gainesville, FL, the most frequently searched job titles are:

What cities near Gainesville, FL are hiring for Call Listener jobs?

Cities near Gainesville, FL with the most Call Listener job openings:

Infographic showing various Call Listener job openings in Gainesville, FL as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 73% Full Time, 20% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,755 per year, or $16.2 per hour.

SW Home Care

VITAS Healthcare

Gainesville, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago


VITAS Healthcare rating

7.0

Company rating: 7.0 out of 10

Based on 115 frontline employees who took The Breakroom Quiz

34th of 247 rated social care providers


Job description

WHO WE ARE

We are VITAS Healthcare, the nation's leading end-of-life care provider since 1978. 

Our hospice organization kickstarts careers in caring, promotes from within, and provides a nationally recognized best-in-class employee experience. Supported by industry-leading experts and a growing network of programs in 15+ states, VITAS empowers team members to grow toward their goals while transforming patients' lives. 

Our priority is to care: For our patients, for each other, and for the future.

WHAT YOU'LL DO
As a hospice social worker, you will provide emotional and logistical support to patients and their loved ones during an important and vulnerable time. You will ensure VITAS patients reach the end of life with their affairs in order, honoring their wishes for finances, funeral arrangements, and more. Their loved ones will trust you to help them navigate the grieving process.

Whether you're granting an end-of-life wish or simply listening to a patient's stories at their bedside, your actions-large and small-will make a meaningful difference in the lives of patients and their families.

WHERE YOU'LL WORK

Each day is different for our social workers. You will spend most of your time caring for hospice patients wherever they call home, which may be a private residence or an assisted living/skilled nursing facility.

About once a week, you'll come to the office to meet with the rest of your interdisciplinary team: the RNs, physicians, chaplains, and fellow nurses who work together to provide 360-degree support to the patients and families we serve.

WHAT'S EXPECTED FROM YOU

VITAS social workers honor the trust of our patients and center others in their work. In addition to having your social work license, reliable transportation, and at least one year of social work experience in a health care setting, you'll approach your work with the traits that make the VITAS Difference: Commitment, Compassion, and a Can-do Attitude.

You will keep patient welfare at the center of everything you do, giving your best each day in service of our core commitment: Extending comfort and dignity to all people at the end of their life's journey.

JOB REQUIREMENTS
 

  • Ability to travel per job requirements.
  • Thorough knowledge of community resources or the desire/ability to obtain this knowledge.
  • Knowledge of key psychosocial issues prevalent with terminally ill patients and their family/caregivers, including the knowledge of effective psychosocial interventions to address those issues.
  • Capacity to relate and work well with others as a member of an interdisciplinary team.
  • Excellent listening and communication skills.
  • Ability to be an effective patient and family advocate- both within the patient/family unit, within the core IDG, and within community agencies and the like.

        Provide emotional and psychological support to patients and families.

        Offer counseling and crisis intervention services.

        Provide bereavement support and grief counseling.

        Educate patients and families on the emotional and psychological response to the illness progression


QUALIFICATIONS 

  • Masters of Social Work required from a school accredited by the Council on Social Work Education, unless grandfathered in per the 2008 Medicare Hospice Condition of Participation
  • At least one year social work experience in a health care setting.
  • Experience as a social worker with the terminally ill and their families, preferred

        Experience in providing counseling and support to patients and families.

        Empathy and compassion in dealing with seriously ill patients and their families.

  • Equivalent experience of licensure may be considered where allowable by State Regulations. (i.e. a BSW in FL or WI) License and/or Certification if required by State 


Minimum State Requirements for the following states: 

AL:Licensed Bachelors of Social Work (LBSW)

CA: BSW cannot be used as the core SW.

CT: Licensed Master Social Worker (LMSW)

DC: Licensed Graduate Social Worker (LGSW)

DE: Licensed Baccalaureate Social Worker (LBSW)

FL: BSW

GA: Licensed Master Social Worker

IL:   Licensed Social Worker (LSW)

MO: Baccalaureate Social Worker (BSW)

NJ: Licensed Social Worker (LSW)

OH: Licensed Social Worker (LSW)

PA: Licensed Social Worker (LSW)

TX: Licensed Baccalaureate Social Worker (LBSW)

VA: Licensed Social Worker (LSW)

WI: Social Worker Certificate

SPECIAL INSTRUCTIONS TO CANDIDATES 

  • EOE/AA M/F/D/V

#LI-MS1


 


 

VITAS Healthcare is the nation's leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth.  As a member of the VITAS team, you'll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.

All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard-find your purpose at VITAS today.

Benefits Include:

- Competitive compensation 
- Health, dental, vision, life and disability insurance
- Pre-tax healthcare and dependent care flexible spending accounts
- Life insurance
- 401(k) plan with numerous investment options and generous company match
- Cancer and/or critical illness benefit
- Tuition Reimbursement
- Paid Time Off
- Employee Assistance Program
- Legal Insurance
- Roadside Assistance
- Affinity Program

Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.

Choose a Career with VITAS


What VITAS Healthcare employees say

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Benefits

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Get the full story on Breakroom


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About VITAS Healthcare

Sourced by ZipRecruiter

VITAS Healthcare, located in Miami, FL, US, is a pioneer in the American healthcare industry, specifically within the realm of hospice care and palliative services. The company began its operations in 1978 under the visionaries Hugh Westbrook and Esther Colliflower,both social workers, who identified the need for compassionate end-of-life care. Recognizing the dire need to fill the void in hospice care, they established VITAS Healthcare with the mission to provide patients experiencing end-of-life stages with high-quality care, demonstrating respect for every individual's decisions and maintaining a supportive environment for both the patients and their loved ones. A noteworthy achievement of VITAS is that it was the first organization to have its hospice program licensed in Florida prompting a nationwide shift in the way end-of-life care services were handled.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

Year founded

1978