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Call Listener Jobs in Florida (NOW HIRING)

Exploria Resorts

Call Center Marketing Agent

Clermont, FL · On-site

$13.50 - $17.50/hr

Are you a customer-focused individual with a knack for sales? We're looking for a Call Center Sales ... Ability to actively listen and ask probing questions to understand concerns and overcome objections.

Exploria Resorts

Call Center Marketing Agent

Clermont, FL · On-site

$13.50 - $17.50/hr

Are you a customer-focused individual with a knack for sales? We're looking for a Call Center Sales ... Ability to actively listen and ask probing questions to understand concerns and overcome objections.

QuinStreet

Sales Representative, Call Center

Orlando, FL · On-site

$25/hr

Strong active listening skills to identify customer needs and align solutions effectively * Proven ... Call quality adherence * Productivity (calls per hour, talk time, etc.) * Comfortable working in a ...

The Dental Care Group Inc

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

Excellent listening skills and the ability to ask probing questions, understand concerns and ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group Inc

Call Center

Pembroke Pines, FL · On-site

$14.25 - $18.25/hr

Excellent listening skills and the ability to ask probing questions, understand concerns and ... Call Center Team member is expected to have previous experience in a customer support role ...

Dental Care Group of Aventura LLC

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

Excellent listening skills and the ability to ask probing questions, understand concerns and ... Call Center Team member is expected to have previous experience in a customer support role ...

Patient Prism LLC

Call Center Agent

Tampa, FL · On-site

$13 - $15/hr

Come to work, sit down at your desk and put headphones on, listen to pre-recorded calls, enter data found in the call and provide feedback through our software to receptionists that do not schedule ...

The Dental Care Group Inc

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

Excellent listening skills and the ability to ask probing questions, understand concerns and ... Call Center Team member is expected to have previous experience in a customer support role ...

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Call Listener information

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Florida? For Call Listener jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Florida look for? The top searched job categories for Call Listener jobs in Florida are:
What cities in Florida are hiring for Call Listener jobs? Cities in Florida with the most Call Listener job openings:
Call Listener jobs near you
Infographic showing various Call Listener job openings in Florida as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
Call Center Marketing Agent

Call Center Marketing Agent

Exploria Resorts

Clermont, FL • On-site

$13.50 - $17.50/hr

Other

Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Exploria Resorts rating

5.3

Company rating: 5.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Are you a customer-focused individual with a knack for sales? We're looking for a Call Center Sales Agent to join our team! In this role, you'll attract new customers and promote exciting travel experiences by selling mini vacation packages. If you're committed to delivering top-notch service with a friendly approach, we want you on our team!

What does Exploria Resorts have to offer?Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits includingHealth insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short - Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program,Employee and Family Discounts, growth opportunities, and more!

Why join?

  • Competitive Compensation Plan
  • Daily and Weekly Spiffs
  • Paid Training
  • Career Advancement Opportunities
  • Supportive Team Environment

Job Summary:

The Marketing Sales Agent will report directly to the Call Center Supervisor and Call Center Manager. They are responsible for attracting potential new customers by calling and booking quality package sales and/ or tours from the database. Outbound Sales Agents are responsible for providing the highest quality of service in an attentive, courteous, and efficient manner.

Responsibilities and Duties:

  • Maintain a high level of accuracy and confidentiality in entering, reviewing, and updating tour packages.
  • Support the daily activities and assignments provided by the Call Center Supervisor.
  • Maintain an upbeat, positive, and motivating demeanor.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Completes any and all tasks assigned by management.
  • Adhere to all company and departmental policies and procedures.
  • Ability to function independently with little supervision.
  • Verify new customers who have responded to advertisements and through other marketing channels.
  • Explain the offer briefly in a professional and enthusiastic manner.
  • Answer any questions.
  • Maintain confidentiality of personal information.
  • Meet or exceed weekly performance metrics.
  • Present a positive attitude and disposition to each caller.
  • Build rapport with customers over the phone.
  • Ability to actively listen and ask probing questions to understand concerns and overcome objections.
  • Possessing closing skills.
  • All other duties assigned by management.

Qualifications and Skills:

  • Must have excellent written and verbal communication skills.
  • Prior sales experience is preferred.
  • Must possess strong selling skills.
  • Must possess good time management and organizational skills.
  • Must be able to read, write, and speak the English language.  Being bilingual is a plus.
  • Must be enthusiastic, energetic, and self-motivated.
  • Experience working in the Vacation Ownership or hospitality industry preferred.
  • Open Availability, including evenings, weekends, and holidays.

Physical Demands:

  • Ability to sit for long periods of time.

What Exploria Resorts employees say

Pay

Hours and flexibility

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