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Call Listener Jobs in Florida (NOW HIRING)

Entertainment Travel Associates

Call Center Agent

Miami, FL · On-site

$47K - $52K/yr

Strong verbal communication and active listening skills. * Confident and comfortable speaking with ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

Catch Vibe Voice

Call Center Agent

Tampa, FL · On-site

$47K - $52K/yr

Strong verbal communication and active listening skills. * Confident and comfortable speaking with ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

Brixton

Call Center Representative

Miami, FL · On-site

$38K - $42K/yr

Call Center Representative As a Call Center Representative at Brixton Corp, you will serve as an ... Good listening and problem-solving skills. * Strong organizational and time-management abilities.

Alta Resources

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide ... You will listen to, talk with and problem solve the issues of concerned customers. What You'll Do:

Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Call Center Specialist Division/Department: Clinic Operations Reports to: Call Center Manager Job ... Excellent communication and active listening skills. * Strong multitasking and organizational ...

Percepta

Welcome Call Specialist

Melbourne, FL · On-site

$15/hr

Welcome Call Specialist (04EH3) US-FL- MelbourneDescription At Percepta, we bring first-class ... Actively listens to the customer while controlling the interaction to lead the customer in a ...

Tad PGS

Call Center Agent

Bradenton, FL · On-site

$25/hr

Demonstrate strong listening, problem-solving, and de-escalation skills Basic Hiring Criteria: * Previous call center, customer service, or contact center experience preferred * Must have a minimum ...

IDIQ

Call Center Member Advisor

Tampa, FL

$15 - $19/hr

Practice active listening and empathetic communication to fully understand member concerns and ... Experience in handling high call volumes while maintaining excellent customer service and accuracy ...

IDIQ

Call Center Member Advisor

Tampa, FL · On-site

$25K/mo

Practice active listening and empathetic communication to fully understand member concerns and ... Experience in handling high call volumes while maintaining excellent customer service and accuracy ...

IDIQ

Call Center Member Advisor

Tampa, FL · On-site

$15 - $19/hr

Practice active listening and empathetic communication to fully understand member concerns and ... Experience in handling high call volumes while maintaining excellent customer service and accuracy ...

SFP Health Group

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Call Center Specialist Division/Department: Clinic Operations Reports to: Call Center Manager Job ... Excellent communication and active listening skills. * Strong multitasking and organizational ...

IDIQ

Call Center Member Advisor

Tampa, FL

$15 - $19/hr

Practice active listening and empathetic communication to fully understand member concerns and ... Experience in handling high call volumes while maintaining excellent customer service and accuracy ...

RADX Corporation

Call Center Representative

Bonita Springs, FL · On-site

$15 - $18.75/hr

Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming ... A strong foundation in customer service is crucial, as compassion and active listening will guide ...

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All JobsCall Listener JobsCall Listener Jobs in Florida

Call Listener information

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Florida?

For Call Listener jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Florida look for?

The top searched job categories for Call Listener jobs in Florida are:

What cities in Florida are hiring for Call Listener jobs?

Cities in Florida with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Florida as of September 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, 5% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Call Center Representative

Boca Raton, FL • On-site

American Behavioral Research Instit
See more jobs at American Behavioral Research Institexternal

$15.25 - $19/hr

Other

Retirement, PTO

Re-posted 29 days ago

Job description

Benefits:

401(k)

Competitive salary

Paid time off

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customer’s call, collect relevant information and provide solutions

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Must be a US Citizen and reside in the continental United States

Previous experience as a Call Center Representative or in a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

Multi-task on multiple programs at the same time

Requirements

  • Must have private, stable, reliable, high speed internet service
  • Must have your own computer or laptop with at least 8 gigs of usable RAM
  • No Chromebooks allowed
  • Must use compatible headset
  • Designated workspace free from noise and other distractions
  • You must have child care for your young children during work hours, you are not allowed to watch or care for them while on your shift.

Equipment Specifications

  • Must have PC or Laptop with 8 gig of usable RAM or more (no Chromebooks)
  • Speakers MUST work

Shift

  • Hiring for 11:30am- 8pm est 10:30am- 7pm cst 9:30am- 6pm pst

this also includes Saturday 10am- 6:30pm est 9am- 5:30pm cst 8am- 4:30pm pst

This is a remote position.

Apply