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Call Listener Jobs in Florida (NOW HIRING)

Alta Resources

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time Call Center Representatives to provide ... You will listen to, talk with and problem solve the issues of concerned customers. What You'll Do:

Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Call Center Specialist Division/Department: Clinic Operations Reports to: Call Center Manager Job ... Excellent communication and active listening skills. * Strong multitasking and organizational ...

SFP Health Group

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

Call Center Specialist Division/Department: Clinic Operations Reports to: Call Center Manager Job ... Excellent communication and active listening skills. * Strong multitasking and organizational ...

IDIQ

Call Center Member Advisor

Tampa, FL · On-site

$15 - $19/hr

Practice active listening and empathetic communication to fully understand member concerns and ... Experience in handling high call volumes while maintaining excellent customer service and accuracy ...

IDIQ

Call Center Member Advisor

Tampa, FL · On-site

$25K/mo

Practice active listening and empathetic communication to fully understand member concerns and ... Experience in handling high call volumes while maintaining excellent customer service and accuracy ...

IDIQ

Call Center Member Advisor

Tampa, FL · On-site

$15 - $19/hr

Practice active listening and empathetic communication to fully understand member concerns and ... Experience in handling high call volumes while maintaining excellent customer service and accuracy ...

Alphabe Insight Inc

Call Center Agent

Hollywood, FL · On-site

$45K - $49K/yr

Strong verbal communication and active listening skills. * Confident and comfortable speaking with ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

Limitless East Marketing

Call Center Agent

Hollywood, FL · On-site

$45K - $49K/yr

Strong verbal communication and active listening skills. * Confident and comfortable speaking with ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

IDIQ

Call Center Member Advisor

Tampa, FL

$15 - $19/hr

Practice active listening and empathetic communication to fully understand member concerns and ... Experience in handling high call volumes while maintaining excellent customer service and accuracy ...

Alphabe Insight Inc

Call Center Agent

Hollywood, FL · On-site

$45K - $49K/yr

Strong verbal communication and active listening skills. * Confident and comfortable speaking with ... Previous experience in sales, call center, customer service, retail, or telemarketing is a plus but ...

RadX Inc.

Call Center Representative

Bonita Springs, FL · On-site

$15 - $18.75/hr

Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming ... A strong foundation in customer service is crucial, as compassion and active listening will guide ...

Radx

Call Center Representative

Bonita Springs, FL · On-site

$15 - $18.75/hr

Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming ... A strong foundation in customer service is crucial, as compassion and active listening will guide ...

RADX Corporation

Call Center Representative

Bonita Springs, FL · On-site

$15 - $18.75/hr

Join RadX Inc. as a Full-Time Call Center Representative and be at the forefront of transforming ... A strong foundation in customer service is crucial, as compassion and active listening will guide ...

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All JobsCall Listener JobsCall Listener Jobs in Florida

Call Listener information

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Florida?

For Call Listener jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Florida look for?

The top searched job categories for Call Listener jobs in Florida are:

What cities in Florida are hiring for Call Listener jobs?

Cities in Florida with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Florida as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Outbound Call Center Representative

Advantage HVAC, Plumbing, and Electrical

Fort Walton Beach, FL • On-site

$45K - $150K/yr

Full-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Health insurance

Outbound Call Center Sales Representative (ServiceTitan | Inside Sales | Appointment Setting)

Pay & Benefits

  • Hourly pay at minimum wage

  • Uncapped commission based on booked appointments and performance
  • Paid Time Off (PTO)
  • Career advancement opportunities
  • Stable schedule in a growing home services company
Job Description

We are hiring an Outbound Call Center Sales Representative to drive revenue through outbound calling, inside sales, and appointment setting in the HVAC and home services industry.
This role focuses on high-volume outbound calls, reactivating existing customers, following structured scripts, and booking qualified service appointments. Candidates must be comfortable working in a CRM environment (ServiceTitan preferred) and tracking performance metrics.
This is a performance-based role with commission upside. Base pay is hourly at minimum wage.
Responsibilities

  • Make outbound sales calls to existing customers, unsold estimates, and marketing lists
  • Handle inbound calls as needed
  • Follow call scripts and booking processes
  • Identify customer needs and convert calls into booked appointments
  • Upsell services and maintenance plans when appropriate
  • Accurately document all calls and outcomes in ServiceTitan CRM

  • Meet or exceed daily call and booking goals
  • Participate in training and performance coaching
Required Qualifications

  • High school diploma or GED
  • Experience in outbound call center, inside sales, or appointment setting

  • Familiarity with CRM software (ServiceTitan strongly preferred)
  • Strong phone communication and active listening skills
  • Confident using computers and multiple systems simultaneously
  • Ability to work in a fast-paced, metric-driven environment
Preferred Experience

  • HVAC, plumbing, or home services call center experience
  • ServiceTitan booking and dispatch workflows
  • Commission-based or performance-pay sales roles
Work Environment

  • Call center / inside sales environment
  • Script-driven, KPI-focused role
  • High accountability, low micromanagement
Why This Role Works

  • Clear expectations
  • Measurable performance
  • Commission-driven earnings
  • Pathway into senior sales, dispatch, or operations roles