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Call Listener Jobs in Miami, FL (NOW HIRING)

Modalways

Call Center Representative

Miami, FL · On-site

$17 - $26/hr

About the Role Modalways is seeking a professional and service-oriented Call Center Representative ... Strong verbal communication and active listening skills. * Ability to multitask in a structured ...

KeyStaff

Call Center Agent

Pompano Beach, FL

$14 - $18.50/hr

Bilingual Call Center Agent / Healthcare Call Center Representative Work Location: On-site Pompano ... active listening skills Comfortable working in a fast-paced, performance-driven environment ...

RemX

Outbound Call Center Representative

Plantation, FL · On-site

$17 - $18/hr

Excellent listening and interpersonal skills * Excellent communications skills * Multi-task ... High Volume Call Center/Sales experience preferred * Ability to remain highly motivated in a multi ...

The Dental Care Group Inc

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

Excellent listening skills and the ability to ask probing questions, understand concerns and ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group Inc

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

Excellent listening skills and the ability to ask probing questions, understand concerns and ... Call Center Team member is expected to have previous experience in a customer support role ...

Dental Care Group of Aventura LLC

Call Center

Aventura, FL · On-site

$14.75 - $19.25/hr

Excellent listening skills and the ability to ask probing questions, understand concerns and ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group

Call Center

Pembroke Pines, FL

$14.25 - $18.25/hr

Excellent listening skills and the ability to ask probing questions, understand concerns and ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group

Call Center

Aventura, FL

$15 - $19.25/hr

Excellent listening skills and the ability to ask probing questions, understand concerns and ... Call Center Team member is expected to have previous experience in a customer support role ...

The Dental Care Group Inc

Call Center

Pembroke Pines, FL · On-site

$14.25 - $18.25/hr

Excellent listening skills and the ability to ask probing questions, understand concerns and ... Call Center Team member is expected to have previous experience in a customer support role ...

Adecco

Customer Service Call Center

Miami, FL · Remote

$21/hr

Demonstrate strong listening, problem-solving, and de-escalation skills Qualifications * Previous call center, customer service, or contact center experience preferred * Strong verbal and written ...

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Call Listener information

See Miami, FL salary details

$10

$17

$23

How much do call listener jobs pay per hour?

As of May 28, 2026, the average hourly pay for call listener in Miami, FL is $17.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.41 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Call Listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by Call Listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What does a Call Listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Miami, FL? For Call Listener jobs in Miami, FL, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Miami, FL look for? The top searched job categories for Call Listener jobs in Miami, FL are:
What cities near Miami, FL are hiring for Call Listener jobs? Cities near Miami, FL with the most Call Listener job openings:
Call Listener jobs near you

Call Center Representative

Modalways

Miami, FL • On-site

$17 - $26/hr

Full-time

Posted 8 days ago

Job description

About the Role

Modalways is seeking a professional and service-oriented Call Center Representative to support clients by handling incoming calls related to service inquiries and support requests. This role focuses exclusively on inbound communication, documentation, and coordination with internal teams to ensure a positive client experience.


Responsibilities
  • Answer inbound calls from clients in a professional and courteous manner.
  • Document client inquiries, issues, and requests in internal systems.
  • Route service or technical concerns to the appropriate internal teams.
  • Follow established call-handling and communication guidelines.
  • Provide follow-up updates to clients as needed.
  • Maintain accurate call logs and records.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a call center or customer service role preferred.
  • Strong verbal communication and active listening skills.
  • Ability to multitask in a structured office environment.
  • Basic computer skills; experience with CRM or ticketing systems is a plus.
  • Professional, reliable, and detail-oriented work style.


Benefits:

  • Health insurance
  • Paid time off
  • Professional development opportunities
  • Career growth within a technology-focused company

Employment Type: Full-Time, W-2 employee.