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Call Center Representative Jobs in Miami, FL (NOW HIRING)

Ascensus

Bilingual Call Center Representative

Miami, FL · On-site

$19/hr

Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The ...

ASCENSUS

Bilingual Call Center Representative

Miami, FL · Remote

$19/hr

Call Center Representatives handle requests provide explanations regarding benefits and plan provisions, review claims information and update account owner contacts using provided processes. The ...

W3Global Inc.

Call Center Manager

Hialeah, FL

$85K - $100K/yr

This position manages a team of call center representatives, including scheduling, performance coaching, training, and feedback, to maintain high service standards and productivity. The Call Center ...

La Colonia Management

Call Center Representative

Miami, FL

$14.50 - $18.25/hr

Description RESUMEN DEL PUESTO: El Representante del Centro de llamadas asiste en la promocion de servicios de salud. Informara a los miembros potenciales sobre los beneficios y respondera a ...

La Colonia - All Jobs

Call Center Representative

Miami, FL · On-site

$14.50 - $18.25/hr

Description: RESUMEN DEL PUESTO: El Representante del Centro de llamadas asiste en la promoción de servicios de salud. Informará a los miembros potenciales sobre los beneficios y responderá a ...

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Call Center Representative information

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How much do call center representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for call center representative in Miami, FL is $17.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $18.37 per hour, depending on experience, location, and employer.

What is a call center representative?

Call Center Representatives are professionals who handle incoming and outgoing customer calls for a business or organization. Their primary responsibilities include assisting customers with inquiries, resolving issues, processing orders, and providing information about products or services. They are trained to communicate clearly, maintain a positive attitude, and use computer systems to track customer interactions and solutions. Effective call center representatives play a crucial role in ensuring customer satisfaction and loyalty.

What does a call center representative do?

Call center representatives take customer service calls for companies. Businesses employ call center representatives to handle a range of customer issues, including resolving complaints, processing transactions, and answering customer questions. They may also make cold calls or other outgoing calls for a company, usually following a set dialog script. Call center representatives often work remotely or in different call centers so that customer service lines may be open for more extended hours. This job requires strong verbal communication skills.

What are the key skills and qualifications needed to thrive as a call center representative, and why are they important?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing tools is highly valuable. Patience, active listening, and emotional resilience are crucial soft skills that help manage challenging customer interactions and maintain professionalism under pressure. These skills ensure efficient issue resolution, customer satisfaction, and high performance in a fast-paced support environment.

What are some common challenges faced by call center representatives, and how can they be managed?

Call Center Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and maintaining consistent performance metrics. Effective time management and resilience are key to staying productive and positive throughout the day. Many companies provide ongoing training, team support, and feedback to help representatives develop strong communication and problem-solving skills, which are essential for overcoming these challenges. Building rapport with teammates and supervisors can also provide valuable support and reduce stress in a fast-paced environment.

How do I become a call center representative with no experience?

To become a call center representative with no experience, focus on developing strong communication and customer service skills, which can be gained through volunteering or part-time work. Many employers offer on-the-job training, so having a high school diploma or equivalent and demonstrating a positive attitude can help you get started.
More about Call Center Representative jobs

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The most popular types of Call Center Representative jobs in Miami, FL are:

What are popular job titles related to Call Center Representative jobs in Miami, FL?

For Call Center Representative jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Call Center Representative jobs in Miami, FL look for?

The top searched job categories for Call Center Representative jobs in Miami, FL are:

What cities near Miami, FL are hiring for Call Center Representative jobs?

Cities near Miami, FL with the most Call Center Representative job openings:

Call Center Representative jobs near you
Infographic showing various Call Center Representative job openings in Miami, FL as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,578 per year, or $17.1 per hour.

Call Center Representative

Community Medical Group

Miami, FL • On-site

$17.50 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description


Join Community Medical Group

Community Medical Group is seeking a friendly, dependable, and service-driven Call Center Representative to join our Contact Center team.

In this role, you will be one of the first points of contact for our patients. You will answer incoming calls, schedule appointments, assist with referrals and transportation requests, and help connect patients with the appropriate members of their care team.

This is an excellent opportunity for someone who enjoys helping others, communicating with patients, and working in a fast-paced team environment.

Compensation and Schedule

• Starting pay of $17.50 - $18.00 per hour
• Monday through Friday from 8:00 AM to 5:00 PM

Benefits

Eligible employees receive a comprehensive benefits package that includes:

• 17 days of paid time off
• 11 paid holidays and one floating holiday
• Medical, dental, and vision coverage through UnitedHealthcare
• 401(k) retirement plan with company match
• Company-paid life insurance
• Opportunities for professional growth and development

What You’ll Do

• Answer incoming patient calls in a friendly, professional, and timely manner
• Schedule, reschedule, and cancel patient appointments
• Help patients connect with their physicians, medical assistants, and other members of the care team
• Send completed referrals to patients and provide basic referral status updates
• Assist Medicare patients with transportation requests when needed
• Transfer calls to the appropriate clinic, department, or team member
• Document patient interactions accurately in the appropriate systems
• Help resolve patient questions while providing an excellent customer service experience
• Protect patient confidentiality and follow all HIPAA requirements
• Work collaboratively with clinic teams to support patient needs

What We’re Looking For

• Fully bilingual in English and Spanish
• Customer service experience
• One year or more of call center experience (preferred)
• Experience working in a medical setting, such as a clinic, hospital, or dental office, (preferred)
• Strong communication and listening skills
• Comfortable using computers and learning new systems
• Ability to manage multiple tasks in a fast-paced environment
• Dependable, patient-focused, and committed to providing excellent service

Make a Difference for Our Patients

As a Patient Services Agent, you will play an important role in helping patients access the care, information, and support they need. Every call is an opportunity to provide reassurance, solve a problem, and create a positive patient experience.

Join Community Medical Group and help us continue our mission to strengthen community health.



Apply