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Call Listener Jobs in Florida (NOW HIRING)

RejuvenX

Call Center Representative

Port Charlotte, FL · On-site

$14.50 - $18/hr

Call Center Representative Responsibilities Include: * Managing large amounts of inbound and ... Strong phone and verbal communication skills along with active listening * Familiarity with CRM ...

RejuvenX

Call Center Representative

Port Charlotte, FL · On-site

$14.50 - $18/hr

Call Center Representative Responsibilities Include: * Managing large amounts of inbound and ... Strong phone and verbal communication skills along with active listening * Familiarity with CRM ...

HeadPinz

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Call Center Representative HeadPinz & FastTrax Entertainment Centers Call Center HeadPinz and ... Strong communication, listening, and conflict resolution skills. * Comfortable using multiple ...

New

Service Minds

Call Center Representative

Bradenton, FL · On-site

$27/hr

You'll listen to customers, understand their needs, build trust, overcome concerns, and help turn ... If you're energetic, comfortable in a fast-paced call center, great with customers, and motivated ...

HeadPinz

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Call Center Representative HeadPinz & FastTrax Entertainment Centers Department: Call Center ... Strong communication, listening, and conflict resolution skills. * Comfortable using multiple ...

New

Biz Voice Boost

Call Center Agent

Hollywood, FL · On-site

$45K - $49K/yr

Call Center Agent At Biz Voice Boost, we believe that meaningful connections drive business success ... Strong verbal communication and active listening skills. * Confident and comfortable speaking with ...

Tad PGS

Call Center Agent

Bradenton, FL · On-site

$21/hr

Demonstrate strong listening, problem-solving, and de-escalation skills Basic Hiring Criteria: * Previous call center, customer service, or contact center experience preferred * Must have a minimum ...

Consider Posh Pro

Call Center Representative

Tampa, FL · On-site

$14.50 - $18.25/hr

Call Center Representative At Consider Posh Pro, we've got a knack for turning dull moments into ... Strong listening and interpersonal skills. * Ability to remain calm and professional under pressure.

Biz Voice Boost

Call Center Agent

Fort Lauderdale, FL · On-site

$48K - $53K/yr

Call Center Agent At Biz Voice Boost, we believe that meaningful connections drive business success ... Strong verbal communication and active listening skills. * Confident and comfortable speaking with ...

New

Alta Resources

Call Center Representative

Fort Myers, FL · On-site

$15 - $18.75/hr

Alta Resources is looking for full-time and part-time call center representatives to provide ... You will listen to, talk with, and problem solve the issues of concerned customers. What You'll Do:

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Showing results 21-40

All JobsCall Listener JobsCall Listener Jobs in Florida

Call Listener information

What does a call listener do?

A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.

What are the key skills and qualifications needed to thrive as a call listener, and why are they important?

To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.

What are some common challenges faced by call listeners, and how can they effectively manage them?

Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.

What is the difference between Call Listener vs Call Center Agent?

AspectCall ListenerCall Center Agent
Primary RoleMonitoring and analyzing calls for quality assuranceHandling customer inquiries and providing support
Required SkillsActive listening, communication, analytical skillsCommunication, problem-solving, customer service
Work EnvironmentCall monitoring rooms, quality assurance departmentsCall centers, customer service departments
CertificationsNone typically required, but quality assurance training helpfulCustomer service certifications often preferred

While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.

What are popular job titles related to Call Listener jobs in Florida?

For Call Listener jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Call Listener jobs in Florida look for?

The top searched job categories for Call Listener jobs in Florida are:

What cities in Florida are hiring for Call Listener jobs?

Cities in Florida with the most Call Listener job openings:

Call Listener jobs near you
Infographic showing various Call Listener job openings in Florida as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Call Center Representative

RejuvenX

Port Charlotte, FL • On-site

$14.50 - $18/hr

Full-time

Re-posted 17 days ago

Job description

Company Description
About RejuvenX Marketing and Staffing, LLC
Pivotal Health Physical Medicine has merged with South Florida Physical Medicine to create RejuvenX Marketing and Staffing, LLC. These cutting edge are expanding up and down the West Coast and East Coast of Florida. We welcome the opportunity for you to join our rapidly growing team.
Job Description
Call Center Representative Responsibilities Include:
  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center "scripts" when handling different topics
  • Identifying patients' needs, clarify information, research every issue and providing solutions

Job brief
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries; keeping patient satisfaction at the core of every decision and behavior.
Responsibilities
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage patients by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targets

Qualifications
Requirements
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Additional Information
All your information will be kept confidential according to EEO guidelines.

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