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Virtual Call Center Agent Jobs in Florida (NOW HIRING)

Aegis Medical Group

Be Seen First

Call Center Agent

Leesburg, FL · On-site

$15 - $17/hr

The Call Center Agent will serve as the primary point of contact for patients and their families within a busy medical clinic environment. They will manage a medium volume of calls daily while ...

Aegis Medical Group

Be Seen First

Call Center Agent

Summerfield, FL · On-site

$15 - $17/hr

The Call Center Agent will serve as the primary point of contact for patients and their families within a busy medical clinic environment. They will manage a medium volume of calls daily while ...

Aegis Medical Group

Call Center Agent

Summerfield, FL · On-site

$13.50 - $17.75/hr

The Call Center Agent will serve as the primary point of contact for patients and their families within a busy medical clinic environment. They will manage a medium volume of calls daily while ...

Aegis Medical Group

Call Center Agent

Leesburg, FL · On-site

$12.75 - $17/hr

The Call Center Agent will serve as the primary point of contact for patients and their families within a busy medical clinic environment. They will manage a medium volume of calls daily while ...

Alphabe Insight Inc

Call Center Agent

Orlando, FL · On-site

$50K - $55K/yr

Job Summary We are seeking a motivated Call Center Agent to provide exceptional customer service and support positive customer experiences. This role is ideal for individuals who enjoy communicating ...

Aegis Medical Group

Call Center Agent

Orlando, FL · On-site

$14 - $18.50/hr

The Call Center Agent will serve as the primary point of contact for patients and their families within a busy medical clinic environment. They will manage a medium volume of calls daily while ...

Limitless East Marketing

Call Center Agent

Tampa, FL · On-site

$42K - $46K/yr

We are seeking a motivated and professional Call Center Agent to join our team in Tampa, FL. In this role, you will serve as a key point of contact, handling inbound and outbound communications while ...

Alphabe Insight Inc

Call Center Agent

Tampa, FL · On-site

$42K - $46K/yr

We are seeking a motivated and professional Call Center Agent to join our team in Tampa, FL. In this role, you will serve as a key point of contact, handling inbound and outbound communications while ...

Tele Specialists

Call Center Agent

Fort Myers, FL · On-site

$14 - $18.50/hr

Call Center Agent / Navigator This is an in-person, in-office position at the Fort Myers office. Day and Night Shifts Available. About Us: TeleSpecialists is transforming healthcare delivery as the ...

Alphabe Insight Inc

Call Center Agent

Tampa, FL · On-site

$42K - $46K/yr

We are seeking a motivated and professional Call Center Agent to join our team in Tampa, FL. In this role, you will serve as a key point of contact, handling inbound and outbound communications while ...

Wide World BMW

BDC Call Center Agent

West Palm Beach, FL · On-site

$16/hr

BDC Call Center Agent New Country Motor Car Group is hiring for important positions in our West Palm Beach, FL Customer Service Call Center. This position will include on-the-job training. Prior call ...

Limitless East Marketing

Call Center Agent

Hollywood, FL

$47K - $51K/yr

Job Summary We are seeking a professional and customer-focused Call Center Agent to provide exceptional service and support positive customer experiences. This role is ideal for individuals who enjoy ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Florida

Virtual Call Center Agent information

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How much do virtual call center agent jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for virtual call center agent in Florida is $12.87, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $14.18 per hour, depending on experience, location, and employer.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.
More about Virtual Call Center Agent jobs
What are the most commonly searched types of Call Center Agent jobs in Florida? The most popular types of Call Center Agent jobs in Florida are:
What are popular job titles related to Virtual Call Center Agent jobs in Florida? For Virtual Call Center Agent jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Virtual Call Center Agent jobs in Florida look for? The top searched job categories for Virtual Call Center Agent jobs in Florida are:
What cities in Florida are hiring for Virtual Call Center Agent jobs? Cities in Florida with the most Virtual Call Center Agent job openings:
Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $26,760 per year, or $12.9 per hour.

Bilingual Call Center Agent (English/Spanish) with open availability

Ambs Call Center

Tampa, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 25 days ago

Job description

Salary: Up to $22.75 per hour + Benefits

ABOUT THE CALL CENTER AGENT POSITION


Do you like helping others? If so, this job might be for you!

Were a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers.

We run 24/7 and help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world.

On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. As an Ambs Call Center Agent, youll be helping people from all walks of life across a variety of industries with a friendly and helpful voice.



Why Work At Ambs Call Center? Click here to learn more

COMPENSATION

  • Progressive compensation based on skill development. Earn $18.20 up to $22.75 per hour


ADDITIONAL PAY


Attendance Bonus

  • $3.25 per hour for every hour worked during the pay period. Call Center Agent without any attendance violations (including absences, being tardy, and being out of rotation) during a given pay period will earn the attendance bonus.


Dispatcher Differential

  • $1.50 per hour differential for becoming a dispatcher.


Spanish Bi-Lingual Differential

  • $1.30 per hour. Are you fluent in Spanish and English? Earn a $1.30 per hour differential once you have graduated training and are handling all calls.


Multiple opportunities for growth!

  • Like mentoring others? Become a trainer and earn up to $26.60 per hour. Lead the team as a Supervisor and you can earn up to $28.45 per hour.


BENEFITS

  • Competitive compensation
  • Health Insurance
  • Employer provided Life Insurance
  • Voluntary Vision & Dental
  • Smart Dollar Financial Wellness Program
  • Retirement plan with company match contribution up to 3%
  • Paid lunch and breaks
  • Paid birthday benefit after 12 months of Ambs employment
  • 1 Floating Holiday after 12 months of Ambs employment
  • Hours worked on holidays are paid at time and a half
  • Overtime available
  • 80-hour bonus pay for 1-year perfect attendance


QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS


  • High School Diploma or equivalent required

  • Typing skills of 20 wpm

  • Customer service experience preferred

  • Excellent interpersonal, verbal, and written communication skills

  • Strong basic computer skills

  • Ability to multi-task

  • Ability to make sound decisions under pressure

  • Ability to deal with difficult situations and people

  • Ability to work well in both a team environment and independently

  • A strong attention to detail

  • Requires primarily sitting at a desk for extended periods
  • Earned Sick Time

FULL-TIME EMPLOYEES

  • 40+ hours per week
  • Mandatory weekends and holidays

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.