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Virtual Call Center Agent Jobs in Florida (NOW HIRING)

Catch Vibe Voice

Call Center Agent

Miami, FL

Catch Vibe Voice is seeking a motivated and personable Call Center Agent to join our team in Miami, FL. In this role, you will communicate directly with customers, respond to inquiries, provide ...

Limitless East Marketing

Call Center Agent

Miami, FL

$34K - $39K/yr

Catch Vibe Voice is seeking a motivated and personable Call Center Agent to join our team in Miami, FL. In this role, you will communicate directly with customers, respond to inquiries, provide ...

Park 6 Logistics

Call Center Agent

Miami, FL

Park 6 Logistics is seeking a professional and motivated Call Center Agent to join our team in Miami, FL. In this role, you will be responsible for communicating with customers, answering inquiries ...

Alphabe Insight Inc

Call Center Agent

Miami, FL · On-site

$35K - $39K/yr

Park 6 Logistics is seeking a professional and motivated Call Center Agent to join our team in Miami, FL. In this role, you will be responsible for communicating with customers, answering inquiries ...

US Imaging

Call Center Agent

Tampa, FL

$19.50/hr

US Imaging Network is looking for full time on site call center agents to support our Tampa office location The Member Service Agent is expected to provide exceptional customer service, educate the ...

Limitless East Marketing

Call Center Agent

Miami, FL · On-site

$35K - $39K/yr

Park 6 Logistics is seeking a professional and motivated Call Center Agent to join our team in Miami, FL. In this role, you will be responsible for communicating with customers, answering inquiries ...

US Imaging

Call Center Agent

Tampa, FL · On-site

$19.50/hr

) US Imaging Network is looking for full time on site call center agents to support our Tampa office location The Member Service Agent is expected to provide exceptional customer service, educate the ...

Luxury Bath Technologies

Call Center Agent

Dunedin, FL · On-site

$25/hr

Call Center Representative Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour Luxury Bath of Tampa Bay is looking for a motivated Call Center Representative to join our growing team. In this ...

Luxury Bath Technologies

Call Center Agent

Tampa, FL · On-site

$25/hr

Call Center Representative Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour Luxury Bath of Tampa Bay is looking for a motivated Call Center Representative to join our growing team. In this ...

Luxury Bath Technologies

Call Center Agent

Dunedin, FL · On-site

$25/hr

Call Center Representative Luxury Bath of Tampa Bay Palm Harbor, FL $25.00 per hour Luxury Bath of Tampa Bay is looking for a motivated Call Center Representative to join our growing team. In this ...

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All JobsCall Center Agent JobsVirtual Call Center Agent JobsVirtual Call Center Agent Jobs in Florida

Virtual Call Center Agent information

See Florida salary details

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How much do virtual call center agent jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for virtual call center agent in Florida is $12.87, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $14.18 per hour, depending on experience, location, and employer.

What is a virtual call center agent?

Virtual Call Center Agents are customer service representatives who work remotely, usually from home, to handle inbound or outbound calls for a company. They provide assistance, answer questions, resolve issues, and often process orders or offer technical support, depending on the employer's needs. These agents use internet-based communication tools and customer service software to interact with customers and manage their workflow. The virtual setup allows businesses to offer flexible support hours and tap into a wider pool of talent.

What does a virtual call center agent do?

A virtual call center agent provides customer support remotely via a number of different forums, from email to phone calls to online chat. Some specialize in sales, technical issues, or telemarketing. Employees also work with different support levels, depending on expertise and experience. You are typically the first point of contact with the public. Your duties involve responding to inbound calls and providing further instructions or followup in outbound communications. The job is usually full-time with some employers offering 24/7 support. A representative must document each case accurately and completely to assist other team members who get involved with each issue.

What are the key skills and qualifications needed to thrive as a virtual call center agent, and why are they important?

To thrive as a Virtual Call Center Agent, you need strong communication skills, proficiency in customer service, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and VoIP technology is important for managing customer interactions efficiently. Excellent listening skills, patience, and the ability to multitask help agents deliver positive customer experiences and resolve issues promptly. These skills ensure high-quality service, customer satisfaction, and effective problem-solving in a remote environment.

How do virtual call center agents typically manage communication and collaboration with remote team members?

Virtual Call Center Agents often rely on a combination of digital tools, such as instant messaging platforms, video conferencing, and shared dashboards, to stay connected with their team and supervisors. Regular team meetings and one-on-one check-ins help agents align on goals, share best practices, and address challenges in real time. While working remotely can feel isolating at times, most organizations foster a supportive environment through virtual team-building activities and transparent communication channels, ensuring agents feel included and informed.

What is the difference between Virtual Call Center Agent vs Customer Service Representative?

AspectVirtual Call Center AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentRemote, home-based call center setupTypically in-office or remote, depending on employer
Industry UsageCommon in call centers, telecommunication, tech supportWidespread across retail, banking, healthcare, and more
Job FocusHandling inbound/outbound calls, technical support, salesAssisting customers, resolving issues, providing product info

While both roles involve customer interaction, Virtual Call Center Agents primarily work remotely handling calls for specific companies, often with a focus on technical support or sales. Customer Service Representatives may work in various settings and handle a broader range of customer inquiries. The roles overlap in skills and credentials but differ mainly in work environment and specific job functions.

More about Virtual Call Center Agent jobs

What are the most commonly searched types of Call Center Agent jobs in Florida?

The most popular types of Call Center Agent jobs in Florida are:

What are popular job titles related to Virtual Call Center Agent jobs in Florida?

For Virtual Call Center Agent jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Agent jobs in Florida look for?

The top searched job categories for Virtual Call Center Agent jobs in Florida are:

What cities in Florida are hiring for Virtual Call Center Agent jobs?

Cities in Florida with the most Virtual Call Center Agent job openings:

Virtual Call Center Agent jobs near you
Infographic showing various Virtual Call Center Agent job openings in Florida as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $26,760 per year, or $12.9 per hour.

Call Center Agent

Catch Vibe Voice

Miami, FL

Full-time

Posted 27 days ago

Job description

Company Description

At Catch Vibe Voice, we believe every conversation is an opportunity to create a positive and lasting impression. We are a growing, people-focused company committed to delivering professional communication and exceptional customer experiences.

Our team thrives in a collaborative, energetic environment where strong communication, personal development, and career growth are encouraged.

Job Description

Catch Vibe Voice is seeking a motivated and personable Call Center Agent to join our team in Miami, FL.

In this role, you will communicate directly with customers, respond to inquiries, provide accurate information, and help ensure every interaction reflects the high standard of service our company represents.

This position is ideal for someone who enjoys working with people, communicates confidently, and wants to develop valuable customer service and professional communication skills.

Responsibilities

  • Handle inbound and outbound customer calls professionally and efficiently
  • Assist customers with questions, requests, and general inquiries
  • Provide clear and accurate information regarding company services
  • Maintain a friendly, professional, and solution-oriented approach
  • Document customer interactions and update records accurately
  • Follow company communication procedures and service standards
  • Identify customer needs and provide appropriate assistance
  • Collaborate with team members to maintain a high-quality customer experience
  • Meet individual and team performance expectations
  • Represent Catch Vibe Voice with professionalism during every interaction
Qualifications
  • Strong verbal communication and active listening skills
  • Professional and positive attitude
  • Customer-focused mindset
  • Ability to communicate clearly and confidently
  • Strong organizational and time-management skills
  • Comfortable working in a fast-paced environment
  • Ability to handle multiple conversations and priorities effectively
  • Reliable, adaptable, and willing to learn
  • Strong problem-solving and interpersonal skills
  • Ability to work effectively both independently and as part of a team

Additional Information
  • Competitive salary of $34,000 – $39,000 per year
  • Full-time employment
  • Career growth and advancement opportunities
  • Professional training and ongoing development
  • Opportunity to strengthen communication and customer service skills
  • Supportive and collaborative team environment
  • Opportunities to take on additional responsibilities as you grow
  • Valuable experience in customer relations and professional communication
  • Structured environment designed to support long-term professional development

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