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Medical Insurance Call Center Jobs in Florida (NOW HIRING)

US Imaging

Call Center Agent

Tampa, FL

$19.50/hr

US Imaging Network is looking for full time on site call center agents to support our Tampa office ... benefit; medical, dental, vision, life insurance products, LTD and 401k Retirement Plan.

US Imaging

Call Center Agent

Tampa, FL · On-site

$19.50/hr

) US Imaging Network is looking for full time on site call center agents to support our Tampa office ... benefit; medical, dental, vision, life insurance products, LTD and 401k Retirement Plan.

Noor Staffing Group

Call Center Agents

Jacksonville, FL · On-site

$14 - $18.50/hr

Call Center Agent (Temporary Project) - Jacksonville, FL ?? Location: 129 King Street, Jacksonville ... Benefits information Benefits include medical, dental, vision, and paid sick time Equal Employment ...

Noor Staffing Group

Call Center Agents

Jacksonville, FL

$14 - $18.50/hr

Call Center Agent (Temporary Project) - Jacksonville, FL ?? Location: 129 King Street, Jacksonville ... Benefits information Benefits include medical, dental, vision, and paid sick time Equal Employment ...

8/19/2026

Call Center Agent

Palm Beach Gardens, FL · On-site

$14.25 - $18.75/hr

Customer-Focused Call Center Agent At Walker Property Services, LLC, we're dedicated to delivering ... Our benefits package includes health insurance and 401(k) matching, underscoring our commitment to ...

8/19/2026

Call Center Agent

Palm Beach Gardens, FL · On-site

$14.25 - $18.75/hr

Customer-Focused Call Center Agent At Walker Property Services, LLC, we're dedicated to delivering ... Our benefits package includes health insurance and 401(k) matching, underscoring our commitment to ...

ValorVIP

Call Center Representative

Tampa, FL · On-site

$14/hr

Life Insurance: Access life insurance options to safeguard your loved ones. * Supplemental ... medical care leave, gender identity or expression, genetic information, marital status, medical ...

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Medical Insurance Call Center information

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How much do medical insurance call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for medical insurance call center in Florida is $14.72, according to ZipRecruiter salary data. Most workers in this role earn between $11.87 and $14.17 per hour, depending on experience, location, and employer.

What is a medical insurance call center?

A Medical Insurance Call Center job involves assisting customers with inquiries related to health insurance, such as coverage details, claims processing, billing issues, and policy benefits. Representatives answer calls, provide guidance on plan options, and help resolve concerns regarding medical insurance. Strong communication skills and knowledge of insurance policies are essential for this role.

What are the typical daily responsibilities in a medical insurance call center?

Employees in a Medical Insurance Call Center spend most of their day answering inbound calls from policyholders, healthcare providers, or insurance agents regarding coverage, claims status, billing, and policy details. You may be responsible for verifying patient information, explaining benefits, assisting with claim submissions, and resolving issues or complaints. Additionally, accurate documentation of each interaction is important, as well as collaborating with other team members or departments when cases become complex. This role often requires balancing efficiency with empathy to provide the best service to callers. Being able to multitask and stay organized is key to managing a high call volume while maintaining quality assistance.

What are the key skills and qualifications needed to thrive in a medical insurance call center?

To thrive in a Medical Insurance Call Center role, you need strong customer service skills, attention to detail, and a good understanding of medical insurance processes and terminology, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and sometimes knowledge of healthcare claims processing tools is typically required. Excellent communication, problem-solving abilities, and patience are standout soft skills that help manage sensitive conversations. These qualifications are crucial for accurately assisting callers, handling complex insurance inquiries, and ensuring a positive customer experience in a high-volume environment.

What are the most commonly searched types of Medical Insurance Call Center jobs in Florida?

The most popular types of Medical Insurance Call Center jobs in Florida are:

What are popular job titles related to Medical Insurance Call Center jobs in Florida?

For Medical Insurance Call Center jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Medical Insurance Call Center jobs in Florida look for?

The top searched job categories for Medical Insurance Call Center jobs in Florida are:

Medical Insurance Call Center jobs near you
Infographic showing various Medical Insurance Call Center job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $30,617 per year, or $14.7 per hour.

Call Center Agent - REMOTE - LOL

Florida Medical Clinic

Land O Lakes, FL • On-site, Remote

$12.50 - $16.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Answer calls and assist callers with patient requests and information.

  • Perform intake triage, appointment scheduling, and address web appointment requests based on provider protocols and policies.

  • Complete end-of-day processes and maintain organized work area.

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Call Center Agent

Office Hours: Monday - Friday, 8:00 AM to 5:00 PM. 

Department: Call Center

Onsite training for 8 weeks in Land O' Lakes, FL.

Position Summary: To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment. Perform intake triage, appointment scheduling and other patient requests based on provider protocols and Florida Medical Clinic policies and procedures.

Why is Florida Medical Clinic Orlando Health your best place to work?

 Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

 Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

 Financial & Retirement - Up to 5% employer match on retirement contributions.

 Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.

 Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions. Answers assigned department/queue overflow calls, maintaining approved standards Answers phones and assists callers Follows tasking guidelines and provides accurate and complete information Addresses Web Appointment Requests as assigned Completes the end of day process Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. Maintains compliance with all Orlando Health policies and procedures. Performs all other duties as assigned.

Other Related Functions Performs other incidental and related duties as required and assigned Maintains an organized and clean work area Participates in maintenance of clinical supplies

Qualifications

Education/TrainingHigh School Diploma or equivalent required

Licensure/CertificationNone

Experience

Two (2) years of related experience required. Relevant experience may include, clerical customer service, call center / high volume phones (200 calls or more daily), physician office, insurance billing, or other health care related Additional (1) year clinical experience (CMA, MA, CNA), or experience in a health care or hospitality-related industry working with a concierge-style or call center service model preferred A working knowledge of medical terminology preferred High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer software packages and/or systems. Must have excellent interpersonal, customer service, and communication skills. Must be able to perform under stress when confronted with emergencies, critical, or unusual situations. Must be able to multi-task effectively, maintaining a high standard of patient focus while generalizing, evaluations, or decisions based on sensory or judgmental criteria.

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.

Employment Type: FULL_TIME

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