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Health Insurance Call Center Jobs (NOW HIRING)

Adriana's Insurance

Call Center Agent

Irvine, CA · On-site

$18 - $80/hr

Pay: $18.00 - $80.00 per hour We are looking for a motivated, results-driven Call Center Sales ... Insurance sales experience (life, health, auto, or P&C) * Active insurance license or willingness ...

Adriana's Insurance

Call Center Agent

Irvine, CA

$18 - $80/hr

Pay: $18.00 - $80.00 per hour We are looking for a motivated, results-driven Call Center Sales ... Insurance sales experience (life, health, auto, or P&C) * Active insurance license or willingness ...

Petaluma Health Center

Call Center Agent

Petaluma, CA · On-site

$23.50/hr

... in our health insurance plans (Kaiser and WHA) * Dental Insurance * Vision Insurance * Gym ... Call Center Agent delivers exceptional patient customer service through all channels of support ...

Adriana's Insurance

Call Center Agent

Irvine, CA · On-site

$18 - $80/hr

Pay: $18.00 - $80.00 per hour We are looking for a motivated, results-driven Call Center Sales ... Insurance sales experience (life, health, auto, or P&C) * Active insurance license or willingness ...

Fyzical

Call Center Representative

North Andover, MA

$16.25 - $20.25/hr

Call Center Representative New England ENT is looking for an experienced Call Center Representative ... Paid Time Off Health Insurance Flexible Spending account 401(k) Job Type: Full and Part Time

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How much do health insurance call center jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for health insurance call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a Health Insurance Call Center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a Health Insurance Call Center Representative, and why are they important?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by Health Insurance Call Center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.
More about Health Insurance Call Center jobs
What cities are hiring for Health Insurance Call Center jobs? Cities with the most Health Insurance Call Center job openings:
What states have the most Health Insurance Call Center jobs? States with the most job openings for Health Insurance Call Center jobs include:
What job categories do people searching Health Insurance Call Center jobs look for? The top searched job categories for Health Insurance Call Center jobs are:
Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 89% Full Time, 7% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Agent

Call Center Agent

Adriana's Insurance

Irvine, CA • On-site

$18 - $80/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Pay: $18.00 - $80.00 per hour

We are looking for a motivated, results-driven Call Center Sales Agent to join our insurance brokerage team. In this role, you will engage prospective and existing customers over the phone, identify their insurance needs, and drive policy sales or qualified transfers to licensed agents. The ideal candidate thrives in a high-volume sales environment, is persuasive without being pushy, and is excited by performance-based incentives.

Key Responsibilities

  • Make high-volume outbound and inbound sales calls to prospective insurance customers
  • Identify customer needs and recommend appropriate insurance solutions
  • Pre-qualify leads and transfer warm prospects to licensed insurance agents or close sales if licensed
  • Consistently meet or exceed daily, weekly, and monthly sales targets
  • Follow approved sales scripts while adapting to customer conversations naturally
  • Overcome objections and clearly explain value propositions
  • Accurately collect and document customer information in CRM systems
  • Maintain strict compliance with insurance regulations and call quality standards
  • Participate in sales coaching, training sessions, and performance reviews

Pay: Hourly + Uncapped Commissions

Sign on Bonus up to $4,000 for licensed agents

Requirements

Required Qualifications

  • High school diploma or equivalent
  • 1+ year of call center sales, inside sales, or telemarketing experience preferred
  • Strong persuasion, negotiation, and closing skills
  • Confident phone presence with excellent verbal communication
  • Ability to work in a fast-paced, metric-driven environment
  • Basic computer skills and experience using CRM or dialer systems
  • Reliable attendance and strong work ethic

Preferred Qualifications

  • Insurance sales experience (life, health, auto, or P&C)
  • Active insurance license or willingness to obtain one
  • Experience working with quotas, commissions, or performance bonuses
  • Bilingual (Spanish/English a plus)

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • On-the-job paid training to set you up for success