ZipRecruiter

Log In

1

Health Insurance Call Center Jobs (NOW HIRING)

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

... insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to ... This position reports to the Call Center Supervisor(s). Essential Functions : * Answer inbound ...

Monument Health

Call Center Specialist

Rapid City, SD · On-site

$17.79 - $21.58/hr

... insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to ... This position reports to the Call Center Supervisor(s). Essential Functions : * Answer inbound ...

Monument Health

Call Center Specialist

Rapid City, SD

$17.79 - $21.58/hr

... insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to ... This position reports to the Call Center Supervisor(s). Essential Functions : * Answer inbound ...

SSTAR

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Health insurance * Life insurance * Paid time off * Vision insurance * Flexible Spending Account

SSTAR

Call Center Specialist

Fall River, MA

$17 - $17.50/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Health insurance * Life insurance * Paid time off * Vision insurance * Flexible Spending Account

SSTAR

Call Center Specialist

Fall River, MA · On-site

$17/hr

The Call Center Specialist will be responsible for all incoming calls including triaging and ... Health insurance * Life insurance * Paid time off * Vision insurance * Flexible Spending Account

previous pagenext page

Showing results 21-40

All JobsHealth Insurance Call Center Jobs

Health Insurance Call Center information

See salary details

$10

$17

$25

How much do health insurance call center jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for health insurance call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

In the call center industry, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to have the highest salaries. These positions often require experience, leadership skills, and knowledge of call center software and processes, and they can offer significantly higher pay than entry-level customer service roles.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a Health Insurance Call Center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a Health Insurance Call Center Representative, and why are they important?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What jobs pay 4000 a week without a degree?

In a health insurance call center, most roles typically do not pay $4,000 weekly without specialized experience or advanced skills. High-paying positions in this field usually require management, sales, or technical expertise, and often benefit from relevant certifications or extensive industry knowledge. Entry-level customer service roles generally pay less, but experienced supervisors or team leads can approach higher earnings with bonuses and commissions.

How to make 2000 a week working from home?

A health insurance call center representative can potentially earn $2,000 weekly by working full-time, handling high call volumes, and gaining experience or bonuses. Increasing income may involve taking on additional shifts, improving sales or customer service skills, and working for companies that offer performance-based incentives or commissions.

What are some common challenges faced by Health Insurance Call Center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

How to become a health insurance customer service agent?

To become a health insurance customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with insurance policies and computer systems. Some employers may prefer or require relevant certifications or training in health insurance or customer service. On-the-job training is common, and the role often involves working in a call center environment with standard business hours.
More about Health Insurance Call Center jobs
What cities are hiring for Health Insurance Call Center jobs? Cities with the most Health Insurance Call Center job openings:
What states have the most Health Insurance Call Center jobs? States with the most job openings for Health Insurance Call Center jobs include:
What job categories do people searching Health Insurance Call Center jobs look for? The top searched job categories for Health Insurance Call Center jobs are:
Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Specialist

Call Center Specialist

Monument Health

Rapid City, SD • On-site

$17.79 - $21.58/hr

Part-time

Posted 5 days ago

Monument Health (South Dakota) rating

6.2

Company rating: 6.2 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

702nd of 890 rated healthcare providers

Job description

Current Employees:
If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.
Primary Location
Rapid City, SD USA
Department
CS Patient Call Center
Scheduled Weekly Hours
20
Starting Pay Rate Range $17.79 - $21.58
Call Center Specialist I $17.79-$20.45, Call Center Specialist II $18.77-$21.58
(Determined by the knowledge, skills, and experience of the applicant.)
Job Summary
The Call Center Specialist serves as the first point of contact for patients, families, and providers. This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics. This position reports to the Call Center Supervisor(s).
Job Description
Essential Functions:
  • Answer inbound calls and respond to patient inquiries with professionalism and empathy.
  • Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
  • Verify insurance coverage and assist with billing questions.
  • Provide accurate information about healthcare services, policies, and procedures.
  • Document all interactions in compliance with HIPAA and organizational standards.
  • De-escalate complex issues for resolution.
  • Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys).
  • Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores.
  • Apply a systemic perspective to problem-solving, recognizing how call center operations impact patient care, compliance, and organizational efficiency.
  • All other duties as assigned.

Additional Requirements
Required:
Education - High School Diploma/GED Equivalent
Preferred:
Work Experience - 1-3 years Call Center Experience
Physical Requirements:
Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Possible exposure to blood, bodily fluids, or tissues.
Job Category
Revenue Cycle
Job Family
Registration and Scheduling
Shift
Requires the ability to work assigned schedules and hours as determined by the department
Employee Type
Regular
15 Corporate Services Division
Make a difference. Every day.
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

What Monument Health (South Dakota) employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply