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Health Insurance Call Center Jobs in California (NOW HIRING)

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

... Health, Health Education, Enrollment and Optometry appointments. This position ensures that ... Additionally, this position is responsible for obtaining third party insurance information and ...

United Health Centers

Call Center Agent

Fresno, CA · On-site

$22/hr

... Health, Health Education, Enrollment and Optometry appointments. This position ensures that ... Additionally, this position is responsible for obtaining third party insurance information and ...

CRA MSO LLC

Call Center Representative

Chula Vista, CA · On-site

$16 - $19.50/hr

Call Center Representative Come Join Our Team! We are a fun fast paced Ophthalmology practice, in ... Full-time team members enjoy a benefits package to include 100% employer paid health insurance for ...

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for ... health insurance, and other benefit offerings in accordance with the terms of applicable plans.

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for ... life insurance, health insurance, and other benefit offerings in accordance with the terms of ...

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All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in California

Health Insurance Call Center information

See California salary details

$10

$17

$24

How much do health insurance call center jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for health insurance call center in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What is the highest paying call center job?

In the call center industry, supervisory or managerial roles such as Call Center Manager or Operations Manager tend to have the highest salaries. These positions often require experience, leadership skills, and knowledge of call center software and processes, and they can offer significantly higher pay than entry-level customer service roles.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a Health Insurance Call Center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a Health Insurance Call Center Representative, and why are they important?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What jobs pay 4000 a week without a degree?

In a health insurance call center, most roles typically do not pay $4,000 weekly without specialized experience or advanced skills. High-paying positions in this field usually require management, sales, or technical expertise, and often benefit from relevant certifications or extensive industry knowledge. Entry-level customer service roles generally pay less, but experienced supervisors or team leads can approach higher earnings with bonuses and commissions.

How to make 2000 a week working from home?

A health insurance call center representative can potentially earn $2,000 weekly by working full-time, handling high call volumes, and gaining experience or bonuses. Increasing income may involve taking on additional shifts, improving sales or customer service skills, and working for companies that offer performance-based incentives or commissions.

What are some common challenges faced by Health Insurance Call Center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

How to become a health insurance customer service agent?

To become a health insurance customer service agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with insurance policies and computer systems. Some employers may prefer or require relevant certifications or training in health insurance or customer service. On-the-job training is common, and the role often involves working in a call center environment with standard business hours.
What are popular job titles related to Health Insurance Call Center jobs in California? For Health Insurance Call Center jobs in California, the most frequently searched job titles are:
What job categories do people searching Health Insurance Call Center jobs in California look for? The top searched job categories for Health Insurance Call Center jobs in California are:
What cities in California are hiring for Health Insurance Call Center jobs? Cities in California with the most Health Insurance Call Center job openings:
Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in California as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Bilingual Call Center Supervisor (English & Spanish)

Family Insurance Sales, LLC

Los Angeles, CA • On-site

$19 - $30/hr

Full-time

Posted 22 days ago

Job description

Lead a High Performing Team That Makes a Difference
Family Insurance Sales, LLC is one of Southern California's fastest growing independent insurance agencies, serving thousands of customers through multiple locations across Los Angeles County.
We are seeking an experienced, bilingual Call Center Supervisor to lead and develop our in-house call center team. This is an excellent opportunity for a strong sales leader who enjoys coaching people, driving performance, and creating a positive, results driven culture.

This is a hands-on leadership role where you'll work alongside your team while helping build one of the industry's top performing insurance call centers.

About the Role:
You will oversee and support three essential departments that directly impact customer retention, sales growth, and client satisfaction:
  • Retention Department – Contact existing customers with premium payment reminders and help reduce policy cancellations.
  • Sales Call Center – Speak with prospective customers, provide insurance quotes, and schedule appointments for our licensed agents.
  • Cancellation Department – Contact customers whose policies are in danger of canceling and help schedule appointments to reinstate their coverage.

Leadership Opportunity:
  • We are currently expanding our call center operations.
  • During the initial phase, this position will be highly hands on, with approximately 100 percent call production while helping recruit, train, and build the team.
  • As the department grows, the role will naturally evolve into approximately 70 percent leadership and coaching and 30 percent personal production, allowing you to focus on developing people, improving performance, and driving results across the department.


What You'll Do:
  • Lead, coach, train, and mentor call center representatives through daily coaching and performance feedback.
  • Set clear expectations while building a culture of accountability, professionalism, and continuous improvement.
  • Monitor call quality, customer experience, and compliance standards.
  • Track key performance indicators including call volume, talk time, appointments, customer retention, reinstatements, and overall productivity.
  • Conduct one on one coaching sessions and team training.
  • Help recruit, onboard, and develop new team members.
  • Work alongside your team while leading by example.

What We're Looking For:
  • Minimum of 2 years of call center experience.
  • Previous supervisory or management experience in a call center environment is strongly preferred.
  • Minimum of 1 year of sales experience.
  • Bilingual in English and Spanish is required.
  • Strong leadership, coaching, and mentoring abilities.
  • Excellent communication and interpersonal skills.
  • Positive attitude with high energy and professionalism.
  • Strong emotional intelligence and the ability to build trust with both customers and employees.
  • Excellent listening, problem solving, and conflict resolution skills.
  • Persuasive communicator with the ability to motivate others.
  • Self-motivated, organized, and results driven.


Why Join Family Insurance Sales?
  • Competitive hourly pay of $19.00 to $25.00, based on experience.
  • Performance based bonus opportunities.
  • Full training provided. Insurance experience is helpful but not required.
  • Access to FIG University, our proprietary leadership and professional development platform.
  • Opportunity to grow into higher level management positions as our company continues to expand.
  • Supportive leadership team committed to your success.


Ready to Lead?
If you're passionate about coaching people, improving performance, and building a winning team, we'd love to meet you.

Call or Text: (323) 633-0085
Or reply to this posting with your resume.

Family Insurance Sales, LLC proudly serves the greater Los Angeles area and is committed to delivering outstanding service to the communities we serve.

Equal Employment Opportunity: Family Insurance Sales, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran status, military status, or any other status protected by applicable federal, state, or local law.