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Health Insurance Call Center Jobs in Connecticut

Goodwin University

Call Center Representative

East Hartford, CT · On-site

$36K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Meets performance and service objectives in a fast-paced call center environment * Staffs multi ... Vision Insurance * Pet Insurance * 401k employer match * Employee & dependent life insurance

MMC Group LP

Be Seen First

Call Center Representative Needed ASAP!!!

East Hartford, CT · On-site

$19.94/hr

  • Medical

  • Dental

  • Vision

If you're a great listener, enjoy helping others, and thrive in a fast-paced call center ... health insurance plans for our active candidates on assignment, including: Medical, dental, and ...

Spire Orthopedic Partners

Call Center Agent Part Time

Stamford, CT · On-site

$18.85 - $23.55/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Be the helpful guide who serves as initial point of contact through our call center to register all ... Previous experience with call centers and healthcare services a plus. * Experience with electronic ...

MMC Group

Sr. Call Center CSR

East Hartford, CT · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

... health insurance plans for our active candidates on assignment, including: * Medical, dental, and vision coverage * Life and disability insurance * Additional voluntary benefits Join MMC and enjoy ...

MMC Group LP

Be Seen First

Call Center Representative $19+/hr Need ASAP!

East Hartford, CT · On-site

$19.94/hr

  • Medical

  • Dental

  • Vision

High School Diploma or GED required with a minimum of six months of call center experience ... health insurance plans for our active candidates on assignment, including: Medical, dental, and ...

EXL

Inbound Call Center Reps - Entry level

Hartford, CT · On-site

$19 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Basic life insurance, short-term and long-term disability, and an employee assistance program ... health support and online yoga access at no cost to the employee * 401( k) match: Up to 3% annually

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Showing results 1-20

All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Connecticut

Health Insurance Call Center information

See Connecticut salary details

$10

$17

$23

How much do health insurance call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for health insurance call center in Connecticut is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Connecticut?

For Health Insurance Call Center jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Connecticut look for?

The top searched job categories for Health Insurance Call Center jobs in Connecticut are:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Connecticut as of August 2026, with employment types broken down into 25% As Needed, and 75% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,442 per year, or $17 per hour.

Call Center Representative

Fair Haven Community Health Care

New Haven, CT • On-site

$16 - $20/hr

Other

Medical, Dental, Vision, PTO

Re-posted 23 days ago

Job description

Call Center Representative

We are seeking a Call Center Representative to join our dynamic team! This is a remote position in Connecticut, with training onsite.

The Call Center Representative works closely with patients and clinical professionals while utilizing excellent customer service skills, accurate data entry while professionally managing a high volume of incoming calls in a call center environment. Schedules patient appointments and perform tasks in medical records.

Duties and responsibilities:

The Call Center Representative will effectively triage calls and accurately schedule all new and existing patients with appropriate provider. Typical duties include but are not limited to:

  • Schedule, utilize triage referral guidelines and script usage to assist patients who call into the call center
  • Answer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging system
  • Accurately acquire, confirm and input demographic and insurance information for all patients.
  • Perform other related duties as assigned.

Qualifications:

High School diploma, or GED is required. An Associate's degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish is required.

Physical Requirements/Work Environment:

  • Variable 8 hr. shifts between 7am-8pm, including weekends as needed
  • Minimal physical effort
  • Must be able to operate computer and telephone continuously
  • District travel as necessary

Here's what we offer: Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more.

Fair Haven Community Health Care

For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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