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Health Insurance Call Center Jobs in Connecticut

MMC Group

Call Center Representative

East Hartford, CT · On-site

$19.94/hr

If you're a great listener, enjoy helping others, and thrive in a fast-paced call center ... health insurance plans for our active candidates on assignment, including: Medical, dental, and ...

MMC Group LP

Be Seen First

Call Center Representative Needed ASAP!!!

East Hartford, CT · On-site

$19.94/hr

If you're a great listener, enjoy helping others, and thrive in a fast-paced call center ... health insurance plans for our active candidates on assignment, including: Medical, dental, and ...

MMC Group

Sr. Call Center CSR

East Hartford, CT · On-site

$21/hr

... health insurance plans for our active candidates on assignment, including: * Medical, dental, and vision coverage * Life and disability insurance * Additional voluntary benefits Join MMC and enjoy ...

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All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Connecticut

Health Insurance Call Center information

See Connecticut salary details

$10

$17

$23

How much do health insurance call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for health insurance call center in Connecticut is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.
What are popular job titles related to Health Insurance Call Center jobs in Connecticut? For Health Insurance Call Center jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Health Insurance Call Center jobs in Connecticut look for? The top searched job categories for Health Insurance Call Center jobs in Connecticut are:
Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Connecticut as of August 2026, with employment types broken down into 25% As Needed, and 75% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,442 per year, or $17 per hour.

Call Center Manager

Fair Haven Community Health Care

New Haven, CT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Fair Haven Community Health Care
For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.
Position Summary
This position is onsite/hybrid in New Haven, CT
The Call Center Manager is responsible for the strategic, operational, and personnel leadership of the Call Center at Fair Haven Community Health Care (FHCHC). This role ensures efficient, patient-centered scheduling and communication that directly impact access to care, patient satisfaction, and organizational performance.
Key Responsibilities
Reporting to the Sr. Director of Clinical Operations, the Manager leads a team of call center staff including leads and representatives. This individual ensures that workflows, systems, and people align to provide timely, accurate, and compassionate service to our patients. A commitment to continuous quality improvement, innovation, and a highly satisfied patient experience is essential. Typical duties include but are not limited to:
  • Lead and develop a team of Call Center Leads, Representatives, and Appointment Specialists.
  • Oversee daily call center operations, including patient scheduling, call handling, and communication workflows.
  • Monitor and improve key performance indicators such as wait times, appointment accuracy, call resolution, productivity, and patient satisfaction.
  • Build and maintain performance dashboards to identify trends, measure success, and drive continuous improvement.
  • Develop and implement scalable processes, training programs, and a remote/hybrid call center strategy.
  • Recruit, onboard, coach, and evaluate staff while fostering a culture of accountability and service excellence.
  • Serve as a subject matter expert for Epic and call center technologies, providing operational support and guidance.
  • Partner with clinical and operational leaders to improve patient access and remove barriers to care.
  • Manage escalated patient and staff concerns with a focus on resolution and service recovery.
  • Ensure compliance with HIPAA and organizational policies.
Qualifications
  • Bachelor's degree required; significant relevant experience may be considered in lieu of degree. Five years of experience in a call center environment, with 3+ years in a leadership or management capacity. Experience in a remote call center environment preferred.
  • Demonstrated success in building and scaling customer service teams in fast-paced environments. Experience in a healthcare setting preferred, and familiarity with federally qualified health centers (FQHCs)is highly preferred.
  • Proficiency with Epic or other EHR systems, call center software, Microsoft Office Suite. Bilingual (English/Spanish) also required.
Direct Reports
  • Call Center Leads
  • Call Center Representatives
  • Call Center Appointment Specialists

BENEFITS
  • Comprehensive Medical
  • Health Savings Account (HSA)
  • Vision and Dental Insurance
  • Voluntary Benefits (Short-Term & Long-Term Disability)
  • Paid Life Insurance
  • Paid Holidays
  • Generous Paid Time Off (PTO)
  • 403(b) Retirement Plan with Employer Match

OUR CULTURE
At Fair Haven Community Health, our culture is at the heart of everything we do. We are committed to improving the health and well-being of the communities we serve through equitable, high-quality, patient-centered care that is culturally responsive.
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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