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Health Insurance Call Center Jobs in Connecticut

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Health Insurance Call Center information

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$10

$17

$23

How much do health insurance call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for health insurance call center in Connecticut is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Connecticut?

For Health Insurance Call Center jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Connecticut look for?

The top searched job categories for Health Insurance Call Center jobs in Connecticut are:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,442 per year, or $17 per hour.

Call Center Supervisor

Fair Haven Community Health Care

New Haven, CT • On-site

$65 - $78/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 11 days ago

Job description

Fair Haven Community Health Care

For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.

Job purpose

The Call Center Supervisor is responsible for the daily supervision and operational oversight of a remote team of Call Center Representatives. This position ensures timely patient access, exceptional customer service, and achievement of departmental performance goals through workforce management, real-time operational oversight, quality monitoring, employee coaching, and continuous process improvement. Working in partnership with the Call Center Manager and operational leadership, the Supervisor promotes operational excellence, regulatory compliance, and a high-quality patient experience.

Duties and responsibilities

The Call Center Supervisor works closely with patients, providers, and operational leadership while overseeing daily call center operations. Typical duties include, but are not limited to:

  • Supervise, coach, mentor, and develop assigned Call Center Representatives.
  • Conduct performance evaluations, one-on-one meetings, competency assessments, and ongoing staff development.
  • Monitor attendance, schedule adherence, productivity, and employee engagement.
  • Monitor inbound call queues, service levels, wait times, abandonment rates, and staffing throughout the day.
  • Coordinate staffing adjustments, breaks, and lunches to maintain service levels.
  • Serve as the primary escalation resource for workflow, scheduling, and patient concerns.
  • Conduct routine call quality reviews, documentation audits, and workflow compliance monitoring.
  • Ensure compliance with organizational policies, HIPAA, and patient confidentiality standards.
  • Analyze operational and productivity metrics to identify trends and opportunities for improvement.
  • Prepare and communicate operational performance reports to leadership.
  • Participate in recruitment, onboarding, orientation, training, and cross-training of staff.
  • Collaborate with the Patient Access leadersip to implement workflow improvements, operational initiatives, and departmental goals.
  • Provides frontline support by answering inbound calls, completing outbound outreach, assisting with appointment recapture, and supporting representatives during periods of high call volume.
Qualifications

The Call Center Supervisor serves as a leader within the Call Center Department and must demonstrate strong leadership, communication, customer service, and problem-solving skills. The successful candidate will possess:

  • High School Diploma or GED required; Associate's degree preferred.
  • Minimum of five (5) years of experience in a high-volume healthcare call center or patient access environment and a minimum of two (2) years of supervisory or leadership experience is required.
  • Experience with electronic health record systems is also required, use of Epic preferred.
  • Experience leading remote or hybrid teams is preferred.
  • Strong leadership, coaching, conflict resolution, and interpersonal skills.
  • Excellent analytical, organizational, and communication skills.
  • Ability to manage multiple priorities in a fast-paced environment while meeting established performance goals.
  • Bilingual (English/Spanish) a must.
Direct Reports

Call Center Representatives

What we offer
  • Major medical, dental and vision
  • Voluntary benefits (AFLAC plan, STD, LTD & Life Insurance)
  • Paid Holidays
  • Generous Paid Time Off (PTO)
  • Tuition reimbursement
  • And much more
American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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