ZipRecruiter

Log In

1

Health Insurance Call Center Jobs in Connecticut

next page

Showing results 1-20

All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Connecticut

Health Insurance Call Center information

See Connecticut salary details

$10

$17

$23

How much do health insurance call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for health insurance call center in Connecticut is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What are popular job titles related to Health Insurance Call Center jobs in Connecticut?

For Health Insurance Call Center jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Health Insurance Call Center jobs in Connecticut look for?

The top searched job categories for Health Insurance Call Center jobs in Connecticut are:

Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Connecticut as of August 2026, with employment types broken down into 25% As Needed, and 75% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,442 per year, or $17 per hour.

Call Center Supervisor

First Choice Health Centers Inc

East Hartford, CT • On-site

$60K - $67K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

First Choice Health Centers is seeking an experienced Call Center Supervisor to lead our Call Center team. The ideal candidate will have a proven track record in supervising a team of non-exempt associates in a call center setting. This individual will be responsible for overseeing the daily operations of our call center, ensuring that our team meets performance goals and delivers exceptional customer service. You will play a critical role in managing, coaching and supporting call center representatives to achieve both individual and team objectives.
Why First Choice?
We are committed to you! We offer great training, great benefits, career growth and employee well-being! For part time employees:
  • Medical, Dental and Vision Insurance for employees working 30 hours or more
  • 20 days of Vacation, 8 Paid Holidays, and 2 Floating Holidays per year
  • Company paid Life insurance
  • Voluntary Term, Whole Life, Accident and Critical Care Insurance
  • Retirement savings program, including a safe harbor 401k with up to a 4% company match after 6 months of employment
  • Complimentary premium Calm membership (#1 mental health app)
  • Recognition programs
  • Primarily a Monday through Friday schedule working 8:00 am to 4:30 pm. There is one late night until 6 pm with an offset of leaving on Friday at 3 pm.
  • The annual pay range for this position is $60,000 - $67,000. Pay is based on several factors including but not limited to work experience certifications, etc.
For more than 25 years First Choice Health Centers has been a leading nonprofit human services organization that breaks down barriers to care helping individuals and communities live healthier lives. To learn more about First Choice Health Centers, visit us at firstchc.org.
Minimum Knowledge, Skills & Abilities Required:
  • High School diploma or equivalent required; Associate's or Bachelor's degree in Business, Management, Healthcare or related field preferred.
Experience and Training:
  • Minimum of 2 year's leadership experience
  • Minimum of 2 years' administrative support-level experience in a healthcare environment, including emphasis on patient-based customer service.
  • Minimum of 2 years' experience using an enterprise-class Electronic Health Records system, with at least one of those years supporting eClinicalWorks.
  • Previous experience in a Federally Qualified Health Center a plus
  • Strong knowledge of HIPAA rules and regulations.
  • Supervisory experience required
Standard Job Duties:
  • Team Management: Supervise, coach and mentor a team of call center representatives, providing regular feedback and performance evaluations to ensure high levels of motivation and productivity.
  • Performance Monitoring: Track and analyze key performance metrics, including call volume, response time and customer satisfaction, to identify trends and areas for improvement.
  • Training and Development: Conduct training sessions to improve team skills and knowledge, ensuring adherence to company policies, procedures and best practices.
  • Quality Assurance: Monitor and evaluate calls for quality assurance, providing constructive feedback and implementing strategies to enhance service delivery.
  • Issue Resolution: Handle escalated customer complaints and complex issues, working to resolve them effectively and maintaining high levels of customer satisfaction.
  • Reporting: Prepare and present regular reports on team performance, productivity, and other relevant metrics to management.
  • Resource Management: Ensure adequate staffing levels and manage scheduling to meet call center demands and operational needs.
  • Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness within the call center.
  • Compliance: Ensure compliance with company policies, procedures, and regulatory requirements, maintaining a high standard of ethical and professional conduct.
COVID-19 considerations: Employees of First Choice Health Centers must be vaccinated against COVID-19. Certain exemptions may apply.
First Choice is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
First Choice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.